Health and Wellbeing Coach

Job description

Job responsibilities

Health and Wellbeing Coaches support people to take pro-active steps to improve the way they manage their physical and mental health conditions, based on what matters to them. They support people to develop their knowledge, skills, confidence in managing their health and care, to improve their health outcomes and quality of life and support them making changes in health-related behaviours. Health coaches do this by coaching and motivating people through multiple sessions to identify their needs and to set goals for themselves, and through providing access to interventions such as self-management education and peer support.

Health and Wellbeing Coaches manage and prioritise a caseload, according to the needs, priorities and support required by individuals in the caseload. They identify when a persons needs are beyond the scope of the health and wellbeing coach role and refer them back to other health professionals or organisations. Health and Wellbeing Coaches may work with people by phone, by video conference, or face-to-face.

The successful candidate will be kind, reflective and self-aware and will enjoy working with a wide range of people. They will have good communication and negotiation skills and a firm belief that people have untapped resources within them, that can be unleashed by providing high quality, non-judgmental support. They will be proactive with a flexible attitude, keen to work as part of a team and committed to developing themselves in this skilled role and supporting colleagues to do the same.

Health and Wellbeing Coaches are a key part of the Primary Care Network (PCN) multidisciplinary team. They often work alongside Social Prescribing Link Workers and Care Coordinators to provide an all-encompassing approach to personalised care and promote and embed the personalised care approach across Primary Care Network(s).

*THIS ROLE REQUIRES YOU TO HOLD A DRIVING LICENCE AND HAVE ACCESS TO A VEHICLE. PLEASE ONLY APPLY IF YOU MEET THIS CRITERIA*

This role is based in the PCNs across Coventry. The role will require patient facing work in a GP surgery, community setting or remote visiting.

Main Duties & Responsibilities:

Key responsibilities:

Provide one-to-one and group health coaching support for people with one or more long-term conditions, based on what is important to them, with the aim of: improving peoples knowledge, skills, confidence in managing their condition/s, empowering people to manage their own health and improve their health outcomes and support them in making changes to their health-related behaviour.

Provide one-to-one and group health coaching support for people with one or more long-term conditions, based on what is important to them, with the aim of: improving peoples knowledge, skills, confidence in managing their condition/s, empowering people to manage their own health and improve their health outcomes and support them in making changes to their health-related behaviour.

Manage and prioritise a caseload, in accordance with the needs, priorities and support required by individuals in the caseload. It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the health and wellbeing coach role e.g., when there is a mental health need requiring the patient to be referred to an appropriately qualified practitioner.

Work as part of a multidisciplinary multi-agency team to promote health coaching and to be ambassadors for Personalised Care and Supported Self-Management, modelling the coaching approach in their work.

Ensure that GPs, practice nurses, practice pharmacists and other members of the primary care team understand the Health and Wellbeing Coach role, how to refer to them, and which patients may particularly benefit from health coaching.

Support local health, social care, and voluntary sector professionals to make appropriate referrals to the service. Promote and raise awareness of the health coaching service particularly to groups and communities that experience barriers to access.

Attend and contribute to team, practice, and PCN meetings and events as required by the service.

Work flexibly, adapting to the needs of the service and client group while maintaining the integrity of the role.

Participate in regular health coaching supervision and continual learning. This may include, but is not limited to, any or all the following:

o Regular contact with service supervisor

o Refresher training sessions

o Buddying with peers

o Peer support sessions

o 1:1 support from a practitioner with more health coaching experience

o Action Learning Sets

o e-learning to revisit or deepen training

o On-going improvements to systems and processes

o Contribute to and take part in health coaching train-the-trainer workshops to spread health coaching skills to support a mindset shift among staff in how they have conversations, integrating a health coaching approach into how they work with people and each other, and to strengthen a shift towards enabling a compassionate and coaching culture in their organisations.

Collect service user experience and impact of health coaching as part of the delivery of personalised care. Participate and collect information that measures the impact of health coaching as an intervention that supports embedding personalised care into local health systems e.g., collect data entry relating to the health coaching activity in GP, Local Authority, and hospital clinical systems or other systems, as required.

Provide personalised support:

1. Meet people on a one-to-one or group consultation basis, by phone, video conference, or face-to-face.

2. Give people time to tell their stories and focus on what matters to the person.

3. Build trust and respect with the person, providing non-judgmental and non-discriminatory support, respecting diversity, and lifestyle choices.

4. Work from a strength-based approach focusing on a persons assets.

5. Use a structured framework/model approach to coach individuals across a series of sessions to identify what's important to them; set personal goals and appropriate steps; build skills and confidence to achieve goals; and use problem-solving to work through challenges.

6. Work with the principles of self-management to actively support:

shared decision making with healthcare professionals.

effective engagement with personalised health and care plans.

proactive engagement with self-management education and peer support.

proactive engagement with social prescribing, connecting people to community-based activities which support their health and wellbeing.

proactive engagement with individually sourced activities and support

access to a care-coordinator and/or a personal health budget, where needed.

Referrals:

1. Promote health coaching, its role in supported self-management as a part of personalised care, in addressing health inequalities and the wider determinants of health.

2. As part of the PCN multidisciplinary team, build relationships with staff in GP practices within the local PCN, attending relevant multidisciplinary meetings, giving information and feedback on health coaching.

3. Be proactive in developing strong links with all local organisations to encourage referrals, recognizing what they need to be confident in the service to make appropriate referrals.

4. Work in partnership with local agencies to raise awareness of health coaching and how improving peoples knowledge, confidence, skills can enable them to improve their ability to manage their long-term conditions and reduce reliance on clinical services.

5. Provide referral organisations with regular updates about health coaching, including information on how to encourage appropriate referrals.

6. Seek regular feedback about the quality of service and impact of health coaching on referral agencies.

7. Be proactive in encouraging equality and inclusion and case-finding, through self-referrals and connecting with all diverse local communities, particularly those communities that statutory bodies may find hard to reach.

General Tasks:

1. Gathering and Reporting Information

1. Work sensitively with people, their families, and carers to gather key information, enabling tracking of the impact of health coaching on their health and wellbeing.

2. Encourage people, their families, and carers to provide feedback and to share their stories about the impact of health coaching on their lives.

3. Support referral organisations to provide appropriate information about the person they are referring. Provide appropriate feedback to referral agencies about the people they referred.

4. Work closely within the multidisciplinary team and with GP practices within the PCN to ensure that the relevant SNOMED codes to record activity are inputted into clinical systems (as outlined in the Network Contract DES), adhering to data protection legislation and data sharing agreements.

2. Supervision/ Professional development

1. Have access to relevant GPs to discuss patient related concerns and be supported to follow appropriate safeguarding procedures.

2. Have access to individual and group coaching supervision from a suitably qualified or experienced health coaching supervisor.

3. Know and adhere to organizational policies and procedures, including confidentiality, safeguarding, vulnerable adults, lone working, information governance, equality, diversity and inclusion training and health and safety.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Person Specification

Qualifications

Essential

• GCSE including Maths and English A-C
• Level 4 Diploma in Coaching, Counselling or equivalent
• Coaching/counselling qualification/ experience or other relevant qualification/experience involving reflective listening skills relevant training and experience in non-clinical Supported Self-Management (SSM) Health Coaching through a PCI-accredited organisation
• Be willing to attend training with a non-clinical Supported self management health coaching skills programme (minimum 4 days) by a Personalised Care Institute (PCI) accredited trainer or organisation prior to taking referrals.

Experience

Essential

• Experience of using coaching approaches/frameworks and models or other helping strategies e.g. Motivational Interviewing
• Experience supporting patients with mental health conditions, Learning disabilities, Autistic Spectrum disorder and long term health conditions
• Experience of working in health and social care care/community development setting or similar
• Experience of successful partnership working across statutory, voluntary and community sector
• An understanding of the biopsychosocial model of health and the social determinants of health.

Desirable

• Experience of working in a multidisciplinary team.

Skills, knowledge and personal qualities

Essential

• Skills and knowledge:
• Able to work within a biopsychosocial model, using a range of tools and techniques to enable and support people, such as agenda setting, goal setting, problem solving
• Demonstrable skills in supporting behaviour change
• Excellent 1:1 skills
• Skilled in active and reflective listening, building trust and rapport quickly
• Good people management skills
• Ability to work with minimal supervision and act decisively and ask for help when needed
• Excellent communication
• Knowledge of the personalised care approach and providing personalised support.
• Proficient in Microsoft Office and web-based services
• Understanding of the importance and process of helping people with long-term conditions to develop their knowledge, skills and confidence in managing their health and the range of models and tools available.
• Personal qualities and attributes:
• Kind, reflective and self-aware and recognises what matters to people rather than whats the matter with them
• Demonstrates their belief that people have untapped resources within them that can only be unleashed by providing a non-judgemental and empowering service
• Starts with what is working well and takes an asset-based approach (able to work from strengths) in all their interactions with people, colleagues and the communities we serve
• Excellent communicator and influencer (able to build rapport with people easily)
• Operates with integrity and openness
• Models the behaviour they want to see in others, is inclusive
• Values diversity and difference
• Understanding of and commitment to equality of opportunity and good working relationships
• Commitment to continuous learning and development.
• Actively develops themselves and supports others to do the same
• Commitment to and focused on quality, promotes high standards in all they do
• Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients
• Other:
• Meets an Enhanced Disclosure and Barring Service (DBS) reference and criminal record checks
• Ability to work core hours in Primary care settings and community
• Occasionally travel out of area as necessary
• Ability to travel across multiple sites
• Patient facing work in a GP surgery, community setting or remote visiting.

Desirable

• Proficient speaker of another language to aid communication with people in the community for whom English is a second language
• Excellent group skills including conflict resolution

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry And Rugby GP Alliance

Address

1 The Boiler House, Electric Wharf

Sandy Lane

Coventry

CV1 4JU

Employer's website

https://www.coventryrugbygpalliance.nhs.uk/ (Opens in a new tab)