Job summary
Project Support Officer
Location: Reading, Berkshire, United Kingdom
Salary: £26,500 per annum
Type: Full-time (40 hours)
Solutions4 Health has been commissioned by councils across Berkshire to deliver the stop smoking service, SmokeFreeLife Berkshire. At Solutions4Health, we work in communicates to improve health, reduce inequalities and support people to make lasting lifestyle changes. We are currently seeking a motivated and compassionate Project Support Officer to join our team in Berkshire.
About the Role
Manage client referrals, bookings and data on the QM10 system
Act as the main contact for clients, supporting engagement and attendance
Coordinate clinics, venues and coach resources to ensure smooth delivery
Support service promotion through website updates, social media and events
Monitor outcomes, run reports and maintain strong partner relationships
Main duties of the job
Uploading client referrals onto the QM10 Database
Contacting referrals via telephone & email
Booking clients onto available clinics
Plan and organise workload effectively and be able to work well under a strict timeline.
Ensure a smooth referral pathway is put in place and overcome barriers in receiving referrals.
Ensure all wellness coaches are fully equipped to run their sessions.
Website - Take responsibility for the programme including the of writing new articles, adding or altering clinics and their opening times, updating with relevant events and campaigns.
Manage venue bookings
Increase service awareness in the community and social media platforms
Manage all referrals coming into the service via self-referral route and health professionals
Motivate and empower clients to make behaviour changes.
Run reports regularly when requested
Monitor outcomes of treatment programmes for their effectiveness.
Develop and maintain close working relationships with key partners
To actively participate in promotional events to increase referrals into the service
To carry out any other duties relevant to the post.
Assisting with the creation and posting of social media content
Assisting with creating and sending out promotional materials for the programme
To collate and store service user feedback.
To prepare and produce an agenda, collate and distribute all necessary information and documentation, take minutes and action notes as required.
Ensure all minutes are issued in a timely manner and agreed actions are appropriately recorded.
To order service leaflets, handbooks, and other promotional materials.
Actively participate in promotional events which may include weekend working.
Be accountable for all Stop Smoking Adviser’s assets, including phones, laptops and any other items that come under this description.
To assist with the procurement of Nicotine Replacement Products companywide
To process, pack and frank the NRT for all stop-smoking services across the company
Ad hoc office duties
Delivery of Very Brief Advice (VBA) training where required
Regularly running data checks and helping with reporting
Any other administrative tasks
About us
Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one-stop solution for commissioners accountable for outcome-focused integrated Public Health services.
Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.
We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.
Solutions4health are a disability-confident employer. If you require any reasonable adjustments, either at the application or interview stage, please contact our HR team.
Job description
Job responsibilities
Project Support Officer
Location: Reading, Berkshire, United Kingdom
Salary: £26,500 per annum
Type: Full-time, Permanent (40 hours)
At Solutions4Health, we work in communicates to improve health, reduce inequalities and support people to make lasting lifestyle changes. We are currently seeking a motivated and compassionate Project Support Officer to join our team in Berkshire.
About the Role
• Manage client referrals, bookings and data on the QM10 system
• Act as the main contact for clients, supporting engagement and attendance
• Coordinate clinics, venues and coach resources to ensure smooth delivery
• Support service promotion through website updates, social media and events
• Monitor outcomes, run reports and maintain strong partner relationships
About You:
You'll be:
• Enthusiastic and self-motivated
• Communicating effectively with clients, partners and stakeholders
• Managing your workload efficiently while meeting deadlines
• Working flexibly to meet service and community needs
You'll have:
• Ability to work independently as part of a team
• Knowledge of Microsoft
• Working knowledge of information governance and safeguarding processes
• Excellent communication, organisation and time-management skills
Why Join Us?
• Meaningful work that improves lives
• Training and development programmes
• Supportive working environment with a focus on work-life balance
We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We particularly encourage applications from disabled candidates.
Job description
Job responsibilities
Project Support Officer
Location: Reading, Berkshire, United Kingdom
Salary: £26,500 per annum
Type: Full-time, Permanent (40 hours)
At Solutions4Health, we work in communicates to improve health, reduce inequalities and support people to make lasting lifestyle changes. We are currently seeking a motivated and compassionate Project Support Officer to join our team in Berkshire.
About the Role
• Manage client referrals, bookings and data on the QM10 system
• Act as the main contact for clients, supporting engagement and attendance
• Coordinate clinics, venues and coach resources to ensure smooth delivery
• Support service promotion through website updates, social media and events
• Monitor outcomes, run reports and maintain strong partner relationships
About You:
You'll be:
• Enthusiastic and self-motivated
• Communicating effectively with clients, partners and stakeholders
• Managing your workload efficiently while meeting deadlines
• Working flexibly to meet service and community needs
You'll have:
• Ability to work independently as part of a team
• Knowledge of Microsoft
• Working knowledge of information governance and safeguarding processes
• Excellent communication, organisation and time-management skills
Why Join Us?
• Meaningful work that improves lives
• Training and development programmes
• Supportive working environment with a focus on work-life balance
We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We particularly encourage applications from disabled candidates.
Person Specification
Person Specification
Essential
- Knowledge of behaviour change models
- Knowledge of the problems experienced by socially disadvantaged sectors of the community
- An understanding of the impact of obesity on health Working
- An understanding of the impact of obesity on health Working knowledge of the issues related to information governance Working knowledge regarding safeguarding processes and policies
- Excellent communication skills
- Excellent time management and organisation skills
- The ability to work independently as part of a team
- The commitment to provide an efficient and effective service
- Knowledge of Microsoft
- IT skills and experience with data inputting
- Experience in assisting with public health programmes
- Working with clients with complex issues
- Experience in working with clients from a variety of social and cultural backgrounds
- Experience of partnership working
- Enthusiastic and self-motivated
- The ability to adopt a flexible working pattern
Desirable
- Knowledge of reporting to commissioners and stakeholders
- Full Clean Driving Licence (no more than 3 points)
Person Specification
Person Specification
Essential
- Knowledge of behaviour change models
- Knowledge of the problems experienced by socially disadvantaged sectors of the community
- An understanding of the impact of obesity on health Working
- An understanding of the impact of obesity on health Working knowledge of the issues related to information governance Working knowledge regarding safeguarding processes and policies
- Excellent communication skills
- Excellent time management and organisation skills
- The ability to work independently as part of a team
- The commitment to provide an efficient and effective service
- Knowledge of Microsoft
- IT skills and experience with data inputting
- Experience in assisting with public health programmes
- Working with clients with complex issues
- Experience in working with clients from a variety of social and cultural backgrounds
- Experience of partnership working
- Enthusiastic and self-motivated
- The ability to adopt a flexible working pattern
Desirable
- Knowledge of reporting to commissioners and stakeholders
- Full Clean Driving Licence (no more than 3 points)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
