Job summary
HEALTH CARE ASSISTANT – Band 2 Receptionist
PayScale £24,464, Pro-rata £16,309.33
Band 2 – 25 hours per week permanent post
Would you like to join our happy and committed team?
An opportunity has arisen for an enthusiastic Receptionist to work within our integrated sexual health service.
We are looking for someone who would enjoy working within the field of Sexual Health, Contraception and HIV related care.
Candidates must possess a Level 2 keyboard / computer skills or equivalent administrative qualification and worked in a recognised healthcare setting. Candidates will also have an interest in working with a diverse client group of all ages, genders and nationalities.
Working within a healthcare discipline is essential.
Basic IT skills are essential.
Good English written and communication skills are essential.
Telephone skills
Full training and support will be given.
This post is based mainly at 3 High Fishergate, Doncaster. The service will also have 4 part-time community clinics, and has an Outreach Service provision.
For an informal discussion contact:
Laura McClean-Bentley – Admin Lead
Email: laura.mcclean-bentley@solutions4health.co.uk
Main duties of the job
Signposting patients via the telephone and face-to-face to the most appropriate local services. Referring patients to the nurse triage service and distributing condoms and information to patients.
Reviewing patient results and referring any positive or abnormal results to the relevant clinician for action.
Booking patients in at reception, supporting them to complete paperwork and entering personal information onto the IT systems.
Ensuring that the waiting room and non-clinical spaces are kept tidy and safe from hazards.
Providing administrative support including sending texts to patients, completing appointment cards and following up phone calls with patients who have missed appointments.
Confidence in discussing sexual health concerns or information with patients in an approachable, non-judgemental, sex positive manner.
Ensure the environment is clean, comfortable, safe, and welcoming to patients, relatives, and all health care professionals.
To have an awareness of monitoring and maintaining stock levels of designated items.
Keep all storage areas clean, tidy and in good order e.g., fridge temp checks.
Report any faulty or broken equipment to the Clinic Lead and label appropriately.
Deliver specimens, test requests, notes or any charts as requested.
Complete associated competency booklet – completion time 2 months. Follow up action plan to complete this if required, by initial appraisal at 3 months.
About us
Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one-stop solution for commissioners accountable for outcome-focused integrated Public Health services.
Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.
We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.
Solutions4health are a disability-confident employer. If you require any reasonable adjustments, either at the application or interview stage, please contact our HR team.
Job description
Job responsibilities
Solutions4Health are delighted to be offering the role of Sexual Healthcare Receptionist in Doncaster. This is a Part-time role working 16 hours per week with a salary of £9679.00 per annum.
Role Summary
We are seeking a friendly and open-minded individual to join our sexual health services team. You should be non-judgmental, empathetic, and respectful of patients' diverse lifestyles while maintaining confidentiality. The role requires self-motivation, resilience, and a commitment to ensuring a positive patient experience.
Strong IT skills are essential, as you'll use systems for booking and communication. Based in our Hereford clinic, you may occasionally assist with outreach services across the county. The clinic operates Monday to Friday, with some late evenings and early finishes, covered by a rotating reception team.
If you're organized, proactive, and passionate about supporting people, we’d love to hear from you!
Main Duties and Responsibilities:
Join our sexual health services team, where you’ll provide high-quality administrative and patient support. Key responsibilities include:
- Booking and registering patients using IT systems.
- Managing appointments, patient communication, and referrals.
- Supporting clinical staff with administrative tasks.
- Maintaining a clean, safe, and welcoming environment.
- Assisting with stock checks and basic housekeeping duties.
You must have excellent IT skills, a non-judgmental attitude, and the ability to discuss sensitive topics respectfully.
The clinic operates Monday to Friday, opening at 9:00 AM, with two late evenings (closing at 7:30 PM) and one early finish at 1:30 PM. You will work on a rota system with two other reception team members to ensure reception and phone lines are covered during operating hours. Occasional outreach duties may also be required.
Review the attached job description for full details on responsibilities, requirements, and working arrangements.
About Us
Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one-stop solution for commissioners accountable for outcome-focused integrated Public Health services.
Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.
We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.
Solutions4health are a disability-confident employer. If you require any reasonable adjustments, either at the application or interview stage, please contact our HR team.
Benefits
Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams.
- Employee Assistance Programme (including 24/7 helpline access and health and wellbeing app)
- Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to Perkbox providing discounts on shopping, gym membership, travel etc.
- Cycle to Work scheme
- Annual Leave in line with Agenda for Change
If you think you are suitable for this role, please apply now!
Job description
Job responsibilities
Solutions4Health are delighted to be offering the role of Sexual Healthcare Receptionist in Doncaster. This is a Part-time role working 16 hours per week with a salary of £9679.00 per annum.
Role Summary
We are seeking a friendly and open-minded individual to join our sexual health services team. You should be non-judgmental, empathetic, and respectful of patients' diverse lifestyles while maintaining confidentiality. The role requires self-motivation, resilience, and a commitment to ensuring a positive patient experience.
Strong IT skills are essential, as you'll use systems for booking and communication. Based in our Hereford clinic, you may occasionally assist with outreach services across the county. The clinic operates Monday to Friday, with some late evenings and early finishes, covered by a rotating reception team.
If you're organized, proactive, and passionate about supporting people, we’d love to hear from you!
Main Duties and Responsibilities:
Join our sexual health services team, where you’ll provide high-quality administrative and patient support. Key responsibilities include:
- Booking and registering patients using IT systems.
- Managing appointments, patient communication, and referrals.
- Supporting clinical staff with administrative tasks.
- Maintaining a clean, safe, and welcoming environment.
- Assisting with stock checks and basic housekeeping duties.
You must have excellent IT skills, a non-judgmental attitude, and the ability to discuss sensitive topics respectfully.
The clinic operates Monday to Friday, opening at 9:00 AM, with two late evenings (closing at 7:30 PM) and one early finish at 1:30 PM. You will work on a rota system with two other reception team members to ensure reception and phone lines are covered during operating hours. Occasional outreach duties may also be required.
Review the attached job description for full details on responsibilities, requirements, and working arrangements.
About Us
Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one-stop solution for commissioners accountable for outcome-focused integrated Public Health services.
Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.
We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.
Solutions4health are a disability-confident employer. If you require any reasonable adjustments, either at the application or interview stage, please contact our HR team.
Benefits
Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams.
- Employee Assistance Programme (including 24/7 helpline access and health and wellbeing app)
- Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to Perkbox providing discounts on shopping, gym membership, travel etc.
- Cycle to Work scheme
- Annual Leave in line with Agenda for Change
If you think you are suitable for this role, please apply now!
Person Specification
Sexual Health Receptionist
Essential
- Secondary Education
- Must have previous experience in a Healthcare Setting
- Willing to develop within the health and care NVQ framework
- Demonstrable literacy and numeracy skills
- Interest or experience within a carer role/setting and/or experience providing customer care
- Caring skills
- Ability to provide individualised care and empathy
- Good organisational skills
- Able to communicate effectively with patients, relatives, and multi-disciplinary team
- Ability to work in a team
- Able to demonstrate an awareness of the important of confidentiality / privacy and dignity
- Keyboard/IT clerical skills
- Housekeeping skills
- Able to demonstrate knowledge of equality and diversity
- Effective role model, demonstrating values of safety, respect kindness and excellence
- Kind, caring attitude
- Reliable/sensitive and personal Integrity
- Flexibility in shift and working patterns to meet the need of the service
Desirable
- NVQ level 3 or equivalent experience
- Previous experience within a carer role/setting and/or experience providing customer care
- ECDL
Person Specification
Sexual Health Receptionist
Essential
- Secondary Education
- Must have previous experience in a Healthcare Setting
- Willing to develop within the health and care NVQ framework
- Demonstrable literacy and numeracy skills
- Interest or experience within a carer role/setting and/or experience providing customer care
- Caring skills
- Ability to provide individualised care and empathy
- Good organisational skills
- Able to communicate effectively with patients, relatives, and multi-disciplinary team
- Ability to work in a team
- Able to demonstrate an awareness of the important of confidentiality / privacy and dignity
- Keyboard/IT clerical skills
- Housekeeping skills
- Able to demonstrate knowledge of equality and diversity
- Effective role model, demonstrating values of safety, respect kindness and excellence
- Kind, caring attitude
- Reliable/sensitive and personal Integrity
- Flexibility in shift and working patterns to meet the need of the service
Desirable
- NVQ level 3 or equivalent experience
- Previous experience within a carer role/setting and/or experience providing customer care
- ECDL
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
