Job summary
The post holder will work with minimal supervision and be expected to work flexibly as part of a team, supporting a wide range of tasks such as administrative duties, support with data analysis, report writing and gathering information. You will also be required to liaise with internal and external stakeholders and partners. Your role will include liaising with the managers and employees, smooth communication and prompt resolution of various requests and queries.
The main aim of this role is to support office admin, SmokeFreeLife Berkshire and various stop-smoking services within the company. With a focus on assisting in the office with the handling of Nicotine Replacement Therapy (NRT), delivering Very Brief Advice (VBA) training, and general admin tasks. You'll be the friendly and organised point of contact, coordinating appointments, managing data, and providing vital support to our dedicated Stop Smoking Advisers. With your enthusiasm and attention to detail, you'll ensure our community stop smoking services run smoothly, making a real difference in the lives of our clients.
All of our team members undergo a rigorous training programme to ensure they are working to the highest standard and demonstrating evidence-based practice. Full training will be provided to ensure the post-holder is competent to support across a range of areas.
Main duties of the job
Co-managing the service generic email account. Answering queries and processing referrals timely and effectively.
Contact referrals by phone to triage appropriately and book them into relevant clinics with an adviser.
Responding to phone calls and answering phone messages as appropriate.
Attention to detail when inputting and maintaining the service’s database systems.
Processing Invoices.
Providing daily administrative support to the Service Coordinator and Stop Smoking advisers.
Offer support, information and advice to clients/health professionals where necessary. Identifying clinical queries from callers, reviewing urgency and referral to appropriate Specialists.
Ensure enquiries/complaints are sensitively handled and raised appropriately for action.
To collate and store service user feedback.
To work with the team to capture, create and schedule content for the service’s social media platforms.
To assist with organising internal and or external conferences and training days, including registration and resource preparation.
To prepare and produce an agenda, collate and distribute all necessary information and documentation, take minutes and action notes as required.
Ensure all minutes are issued in a timely manner and agreed actions are appropriately recorded.
To order service leaflets, handbooks, and other promotional materials.
Provide practical support to the production of dashboards, reports and data in advance of reviews and reporting to national, regional and local commissioning and stakeholder organisations.
To manage and monitor device calibration, PAT testing and other maintenance as necessary.
Develop, monitor and maintain quality standards and initiate good office practices including appropriate data protection of client information; developing and maintaining manual and computerised filing systems; ensuring clinic rotas are kept up to date.
Assist in the distribution of Stop Smoking products.
Explain to clients the principles of Stop Smoking so that they can make an informed choice regarding their treatment.
Motivate and empower clients to make behaviour changes.
Ensure a commitment to own personal development by attending all team meetings and training as required and keeping up to date with research and best practices.
Actively participate in promotional events which may include weekend working
About us
Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one stop solution for commissioners accountable for outcome focused integrated Public Health services.
Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.
We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.
Solutions4health are a disability confident employer. If you require any reasonable adjustments, either at application or interview stage, please contact our HR team.
Job description
Job responsibilities
Solutions4Health are delighted to be offering the role of Office Administrator at Reading Head Office This is a Permanent job with a salary of £24,960 depending on experience.
Role Summary
The post holder will work with minimal supervision and be expected to work flexibly as part of a team, supporting a wide range of tasks such as administrative duties, support with data analysis, report writing and gathering information. You will also be required to liaise with internal and external stakeholders and partners. Your role will include liaising with the managers and employees, smooth communication and prompt resolution of various requests and queries.
The main aim of this role is to support office admin, SmokeFreeLife Berkshire and various stop-smoking services within the company. With a focus on assisting in the office with the handling of Nicotine Replacement Therapy (NRT), delivering Very Brief Advice (VBA) training, and general admin tasks. You'll be the friendly and organised point of contact, coordinating appointments, managing data, and providing vital support to our dedicated Stop Smoking Advisers. With your enthusiasm and attention to detail, you'll ensure our community stop smoking services run smoothly, making a real difference in the lives of our clients.
All of our team members undergo a rigorous training programme to ensure they are working to the highest standard and demonstrating evidence-based practice. Full training will be provided to ensure the post-holder is competent to support across a range of areas.
About Us
Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one stop solution for commissioners accountable for outcome focused integrated Public Health services.
Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.
We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.
Solutions4health are a disability confident employer. If you require any reasonable adjustments, either at application or interview stage, please contact our HR team.
Benefits
Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams.
- Employee Assistance Programme (inlcuding 24/7 helpline access and health and wellbeing app)
- Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to Perkbox providing discount on shopping, gym membership, travel etc.
- Cycle to Work scheme
- Annual Leave that increases with length or service
If you think you are suitable for this role, please apply now!
Job description
Job responsibilities
Solutions4Health are delighted to be offering the role of Office Administrator at Reading Head Office This is a Permanent job with a salary of £24,960 depending on experience.
Role Summary
The post holder will work with minimal supervision and be expected to work flexibly as part of a team, supporting a wide range of tasks such as administrative duties, support with data analysis, report writing and gathering information. You will also be required to liaise with internal and external stakeholders and partners. Your role will include liaising with the managers and employees, smooth communication and prompt resolution of various requests and queries.
The main aim of this role is to support office admin, SmokeFreeLife Berkshire and various stop-smoking services within the company. With a focus on assisting in the office with the handling of Nicotine Replacement Therapy (NRT), delivering Very Brief Advice (VBA) training, and general admin tasks. You'll be the friendly and organised point of contact, coordinating appointments, managing data, and providing vital support to our dedicated Stop Smoking Advisers. With your enthusiasm and attention to detail, you'll ensure our community stop smoking services run smoothly, making a real difference in the lives of our clients.
All of our team members undergo a rigorous training programme to ensure they are working to the highest standard and demonstrating evidence-based practice. Full training will be provided to ensure the post-holder is competent to support across a range of areas.
About Us
Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one stop solution for commissioners accountable for outcome focused integrated Public Health services.
Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.
We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.
Solutions4health are a disability confident employer. If you require any reasonable adjustments, either at application or interview stage, please contact our HR team.
Benefits
Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams.
- Employee Assistance Programme (inlcuding 24/7 helpline access and health and wellbeing app)
- Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to Perkbox providing discount on shopping, gym membership, travel etc.
- Cycle to Work scheme
- Annual Leave that increases with length or service
If you think you are suitable for this role, please apply now!
Person Specification
Office Administrator
Essential
- A Level or equivalent qualifications
- An understanding of health inequalities within the local area
- A strong understanding of the impact of smoking on health
- Knowledge of current trends in smoking and vaping among young people
- Ability to understand and respect the diverse cultural backgrounds of people tailoring support to meet their specific needs
- Ability to build rapport and trust with a wide variety of people making them feel comfortable and respected
- IT skills and experience with data inputting
- Full Clean Driving Licence
- Occasional travel to the Slough office as required
Desirable
- A certified NCSCT Smoking Cessation Practitioner is desirable
- Knowledge of behaviour change models
- Knowledge of the local area of Berkshire
- Proficiency in techniques like motivational interviewing to encourage behaviour change and support people in their journey to quit smoking
Person Specification
Office Administrator
Essential
- A Level or equivalent qualifications
- An understanding of health inequalities within the local area
- A strong understanding of the impact of smoking on health
- Knowledge of current trends in smoking and vaping among young people
- Ability to understand and respect the diverse cultural backgrounds of people tailoring support to meet their specific needs
- Ability to build rapport and trust with a wide variety of people making them feel comfortable and respected
- IT skills and experience with data inputting
- Full Clean Driving Licence
- Occasional travel to the Slough office as required
Desirable
- A certified NCSCT Smoking Cessation Practitioner is desirable
- Knowledge of behaviour change models
- Knowledge of the local area of Berkshire
- Proficiency in techniques like motivational interviewing to encourage behaviour change and support people in their journey to quit smoking
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
