Job summary
We are seeking a friendly and open-minded individual to join our sexual health services team. You should be non-judgmental, empathetic, and respectful of patients' diverse lifestyles while maintaining confidentiality. The role requires self-motivation, resilience, and a commitment to ensuring a positive patient experience.
Strong IT skills are essential, as you'll use systems for booking and communication. Based in our Hereford clinic, you may occasionally assist with outreach services across the county. The clinic operates Monday to Friday, with some late evenings and early finishes, covered by a rotating reception team.
Main duties of the job
Join our sexual health services team, where you’ll provide high-quality administrative and patient support. Key responsibilities include:
Booking and registering patients using IT systems.
Managing appointments, patient communication, and referrals.
Supporting clinical staff with administrative tasks.
Maintaining a clean, safe, and welcoming environment.
Assisting with stock checks and basic housekeeping duties.
You must have excellent IT skills, a non-judgmental attitude, and the ability to discuss sensitive topics respectfully.
About us
Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one-stop solution for commissioners accountable for outcome-focused integrated Public Health services.
Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.
We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.
Solutions4health are a disability-confident employer. If you require any reasonable adjustments, either at the application or interview stage, please contact our HR team.
Job description
Job responsibilities
We are seeking a friendly and open-minded individual to join our sexual health services team. You should be non-judgmental, empathetic, and respectful of patients' diverse lifestyles while maintaining confidentiality. The role requires self-motivation, resilience, and a commitment to ensuring a positive patient experience.
Strong IT skills are essential, as you'll use systems for booking and communication. Based in our Hereford clinic, you may occasionally assist with outreach services across the county. The clinic operates Monday to Friday, with some late evenings and early finishes, covered by a rotating reception team.
Main Duties and Responsibilities:
Join our sexual health services team, where youll provide high-quality administrative and patient support. Key responsibilities include:
- Booking and registering patients using IT systems.
- Managing appointments, patient communication, and referrals.
- Supporting clinical staff with administrative tasks.
- Maintaining a clean, safe, and welcoming environment.
- Assisting with stock checks and basic housekeeping duties.
You must have excellent IT skills, a non-judgmental attitude, and the ability to discuss sensitive topics respectfully.
Job description
Job responsibilities
We are seeking a friendly and open-minded individual to join our sexual health services team. You should be non-judgmental, empathetic, and respectful of patients' diverse lifestyles while maintaining confidentiality. The role requires self-motivation, resilience, and a commitment to ensuring a positive patient experience.
Strong IT skills are essential, as you'll use systems for booking and communication. Based in our Hereford clinic, you may occasionally assist with outreach services across the county. The clinic operates Monday to Friday, with some late evenings and early finishes, covered by a rotating reception team.
Main Duties and Responsibilities:
Join our sexual health services team, where youll provide high-quality administrative and patient support. Key responsibilities include:
- Booking and registering patients using IT systems.
- Managing appointments, patient communication, and referrals.
- Supporting clinical staff with administrative tasks.
- Maintaining a clean, safe, and welcoming environment.
- Assisting with stock checks and basic housekeeping duties.
You must have excellent IT skills, a non-judgmental attitude, and the ability to discuss sensitive topics respectfully.
Person Specification
Sexual Health Receptionist
Essential
- Secondary Education
- Willing to develop within the health and care NVQ framework
- Demonstrable literacy and numeracy skills
- Interest or experience within a carer role/setting and/or experience providing customer care
- Caring skills
- Ability to provide individualised care and empathy
- Good organisational skills
- Able to communicate effectively with patients, relatives, and multi-disciplinary team
- Ability to work in a team
- Able to demonstrate an awareness of the important of confidentiality / privacy and dignity
- Keyboard/IT clerical skills
- Housekeeping skills
- Able to demonstrate knowledge of equality and diversity
- Effective role model, demonstrating values of safety, respect kindness and excellence
- Kind, caring attitude
- Reliable/sensitive and personal Integrity
- Flexibility in shift and working patterns to meet the need of the service
Desirable
- NVQ level 3 or equivalent experience
- Previous experience within a carer role/setting and/or experience providing customer care
- ECDL
Person Specification
Sexual Health Receptionist
Essential
- Secondary Education
- Willing to develop within the health and care NVQ framework
- Demonstrable literacy and numeracy skills
- Interest or experience within a carer role/setting and/or experience providing customer care
- Caring skills
- Ability to provide individualised care and empathy
- Good organisational skills
- Able to communicate effectively with patients, relatives, and multi-disciplinary team
- Ability to work in a team
- Able to demonstrate an awareness of the important of confidentiality / privacy and dignity
- Keyboard/IT clerical skills
- Housekeeping skills
- Able to demonstrate knowledge of equality and diversity
- Effective role model, demonstrating values of safety, respect kindness and excellence
- Kind, caring attitude
- Reliable/sensitive and personal Integrity
- Flexibility in shift and working patterns to meet the need of the service
Desirable
- NVQ level 3 or equivalent experience
- Previous experience within a carer role/setting and/or experience providing customer care
- ECDL
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
