Job summary
We
are a leading GP Federation that has led the development of primary care
services in the City of Central Manchester. Our size and embedded excellent
relationship with ourPrimary Care Networksenables us to deliver
large scale and impactful services for our patients.
The
PCN management role covers 3 PCNs in Central Manchester, and will be the
central operational lead for the network responsible for day to day delivery,
compliance, workforce coordination, digital transformation and strategic
development. You will be responsible for working coordinating with a team which
includes finance, operational and business intelligence.
Main duties of the job
As Primary Care Network manager, you will
co-ordinate and lead activities across three PCNs.
Typical tasks include Project Planning, engaging
with PCNs and associated stakeholders. The post holder will ensure a high level
of ongoing communication and engagement with all PCNs.
About us
Central
Manchester Networks Limited (CMN) is a federation of GP practices in Central
Manchester united in their commitment to maintaining and strengthening primary
care services for patients and staff.
With
longstanding experience of working within the NHS, CMN is well equipped to
respond to both local and national health priorities with speed and efficiency.
As an organisation, it will take a leading role, collaborating with a range of
partners to improve outcomes for patients.
Job description
Job responsibilities
Job responsibilities
1. PCN Coordination & Delivery
- Lead day-to-day operational management of the PCN.
- Ensure full delivery of all PCN DES service specifications
- Mobilise new services, ensuring delivery of KPIs.
- Produce regular updates, dashboards and escalation reports for PCN leadership.
2. Programme, Performance & KPI Management
- Deliver PCN transformation programmes
- Manage IIF (where applicable), CAA, EA DES reporting, GPAD validation and ES dashboards.
- Run searches, track outcomes and provide data driven recommendations.
3. Workforce & ARRS Management
- Oversee the full ARRS lifecycle including recruitment, onboarding, job planning and supervision.
- Support workforce integration across practices.
4. Financial & Contract Management
- Work with finance manager to fulfil contractual, reporting and other financial obligations within the PCN DES
5. Digital, Data & Operational Transformation
- Lead the PCNs digital strategy including online triage, telephony optimisation and patient communication systems.
6. Compliance, Governance & Quality Assurance
- Work with Operational lead to maintain PCN-wide governance including risk register, audit cycles, policies and incident reviews.
- Maintain alignment with CQC governance requirements for PCN delivered services.
7. Enhanced Access Service Management
- Lead operational delivery of the Enhanced Access service.
- Manage rotas, induction, governance and utilisation metrics.
- Ensure compliance with workforce and appointment type reporting.
8. Stakeholder Engagement & Communication
- Act as the primary operational contact for practices, ICB, borough teams, community providers and VCS partners.
- Organise PCN meetings, MDT forums, operational huddles and stakeholder groups.
- Produce agendas, minutes and action logs.
9. Estates, Rota & Service Management
- Coordinate with practices with estates planning including room utilisation and shared hub coordination.
- Manage rotas for Enhanced Access, ARRS activity and across PCN clinics.
- Maintain business continuity plans and support emergency response arrangements.
Job description
Job responsibilities
Job responsibilities
1. PCN Coordination & Delivery
- Lead day-to-day operational management of the PCN.
- Ensure full delivery of all PCN DES service specifications
- Mobilise new services, ensuring delivery of KPIs.
- Produce regular updates, dashboards and escalation reports for PCN leadership.
2. Programme, Performance & KPI Management
- Deliver PCN transformation programmes
- Manage IIF (where applicable), CAA, EA DES reporting, GPAD validation and ES dashboards.
- Run searches, track outcomes and provide data driven recommendations.
3. Workforce & ARRS Management
- Oversee the full ARRS lifecycle including recruitment, onboarding, job planning and supervision.
- Support workforce integration across practices.
4. Financial & Contract Management
- Work with finance manager to fulfil contractual, reporting and other financial obligations within the PCN DES
5. Digital, Data & Operational Transformation
- Lead the PCNs digital strategy including online triage, telephony optimisation and patient communication systems.
6. Compliance, Governance & Quality Assurance
- Work with Operational lead to maintain PCN-wide governance including risk register, audit cycles, policies and incident reviews.
- Maintain alignment with CQC governance requirements for PCN delivered services.
7. Enhanced Access Service Management
- Lead operational delivery of the Enhanced Access service.
- Manage rotas, induction, governance and utilisation metrics.
- Ensure compliance with workforce and appointment type reporting.
8. Stakeholder Engagement & Communication
- Act as the primary operational contact for practices, ICB, borough teams, community providers and VCS partners.
- Organise PCN meetings, MDT forums, operational huddles and stakeholder groups.
- Produce agendas, minutes and action logs.
9. Estates, Rota & Service Management
- Coordinate with practices with estates planning including room utilisation and shared hub coordination.
- Manage rotas for Enhanced Access, ARRS activity and across PCN clinics.
- Maintain business continuity plans and support emergency response arrangements.
Person Specification
Experience
Essential
- Operational management experience in the NHS
Desirable
- Previous experience in PCN or GP Federation management
- Experience managing budgets, claims, KPIs and workforce.
- Experience running searches, interpreting data and producing reports.
- Experience delivering multisite or multiteam services.
- Previously worked in similar position within the public or private sector, particularly within primary care
Qualifications
Essential
- Degree or equivalent operational leadership experience
Desirable
- Project management or NHS leadership training
Skills and Attitude
Essential
- Strong organisational and multitasking abilities.
- Ability to interpret PCN DES, guidance, KPIs and specifications.
- Excellent communication and relationship building skills.
- Strong digital literacy including MS Office, EMIS and dashboard tools
- Excellent time management skills, managing multiple workstreams, and able to flexibly respond to workload pressures
Qualifications
Essential
- Degree or equivalent operational leadership experience
Desirable
- Project management or NHS leadership training
Person Specification
Experience
Essential
- Operational management experience in the NHS
Desirable
- Previous experience in PCN or GP Federation management
- Experience managing budgets, claims, KPIs and workforce.
- Experience running searches, interpreting data and producing reports.
- Experience delivering multisite or multiteam services.
- Previously worked in similar position within the public or private sector, particularly within primary care
Qualifications
Essential
- Degree or equivalent operational leadership experience
Desirable
- Project management or NHS leadership training
Skills and Attitude
Essential
- Strong organisational and multitasking abilities.
- Ability to interpret PCN DES, guidance, KPIs and specifications.
- Excellent communication and relationship building skills.
- Strong digital literacy including MS Office, EMIS and dashboard tools
- Excellent time management skills, managing multiple workstreams, and able to flexibly respond to workload pressures
Qualifications
Essential
- Degree or equivalent operational leadership experience
Desirable
- Project management or NHS leadership training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
