Job summary
Admin Lead Real Food Real Health
Hours:15 hours per weekDays:Majority of hours worked WednesdayFriday (with some flexibility)Location:Remote/hybrid with the option to work locally alongside the team at the Alexandra Practice, ManchesterContract:Ongoing, part-time
About Real Food Real Health
Real Food Real Health is a strength-based, person-centred programme developed within the NHS to support people living with, or at risk of, type 2 diabetes and other metabolic health conditions to make sustainable and meaningful lifestyle changes. (for more info see -https://linktr.ee/realfoodrealhealth)
Our 8-week group courses and monthly community sessions help participants develop self-awareness, confidence, and practical skills around nutrition, physical activity, sleep, and stress management.We draw onmotivational interviewing,health coaching, andacceptance and commitment therapy, as well as the latest evidence in diabetes prevention and management.
Our approach is collaborative, compassionate, and rooted in community we meet people where they are, supporting them to make long term sustainable changes that fit their lives, cultures, and values.
Main duties of the job
About the Role
Were looking for an organised, proactive, and people-focusedAdmin Leadto join our small, friendly team. This role is central to keeping our programme running smoothly supporting communication with participants, maintaining accurate records, and ensuring our courses and groups are well-coordinated.
Youll need to be confident working independently, comfortable following processes and procedures, and have excellent attention to detail. Youll also enjoy connecting with people over the phone and via email, helping to create a welcoming and supportive experience for everyone we work with.
About us
Real Food Real Health is a strength-based, person-centred programme developed within the NHS to support people living with, or at risk of, type 2 diabetes and other metabolic health conditions to make sustainable and meaningful lifestyle changes. (for more info see -https://linktr.ee/realfoodrealhealth)
Job description
Job responsibilities
Key Responsibilities
- Manage phone and shared email inbox
- Using and maintaining team processes and templates
- Contributing to continuous improvement of administrative systems
- Monthly project management meeting (3rd Friday morning of each month)
- Termly whole-team meetings
- Referral triage and patient record management
- Review and triage incoming referrals according to course criteria
- Access and update EMIS records weekly
- Waitlist and course coordination
- Monitor and manage waitlists for courses and community groups
- Notify the team if more referrals are needed
- Book participants onto sessions and ensure all communications (waitlist, booking, and invites) are sent weekly
- Attendance and engagement monitoring
- Track attendance and follow up with non-attenders using agreed processes
- Reporting and documentation
- Compile feedback, referral data, and attendance figures
- Create and update course registers and spreadsheets
- Support with termly case studies and project reports
- Assist with ad-hoc tasks such as booking interpreters or covering sessions for staff absences
- Contribute to quality assurance and continuous improvement across the project
Job description
Job responsibilities
Key Responsibilities
- Manage phone and shared email inbox
- Using and maintaining team processes and templates
- Contributing to continuous improvement of administrative systems
- Monthly project management meeting (3rd Friday morning of each month)
- Termly whole-team meetings
- Referral triage and patient record management
- Review and triage incoming referrals according to course criteria
- Access and update EMIS records weekly
- Waitlist and course coordination
- Monitor and manage waitlists for courses and community groups
- Notify the team if more referrals are needed
- Book participants onto sessions and ensure all communications (waitlist, booking, and invites) are sent weekly
- Attendance and engagement monitoring
- Track attendance and follow up with non-attenders using agreed processes
- Reporting and documentation
- Compile feedback, referral data, and attendance figures
- Create and update course registers and spreadsheets
- Support with termly case studies and project reports
- Assist with ad-hoc tasks such as booking interpreters or covering sessions for staff absences
- Contribute to quality assurance and continuous improvement across the project
Person Specification
Knowledge and skills
Essential
- Strong organisational and administrative skills
- Excellent written and verbal communication
- Confident phone manner and interpersonal warmth
- Proficiency in Microsoft Office (especially Excel and Outlook) and general digital literacy
- Comfortable handling sensitive patient data confidentially
- Self-disciplined and reliable when working independently
- Flexible and solution-focused approach to tasks and challenges
- Interest in community health, wellbeing, or diabetes prevention (desirable)
Person Specification
Knowledge and skills
Essential
- Strong organisational and administrative skills
- Excellent written and verbal communication
- Confident phone manner and interpersonal warmth
- Proficiency in Microsoft Office (especially Excel and Outlook) and general digital literacy
- Comfortable handling sensitive patient data confidentially
- Self-disciplined and reliable when working independently
- Flexible and solution-focused approach to tasks and challenges
- Interest in community health, wellbeing, or diabetes prevention (desirable)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
