Job summary
Are you a dynamic and experienced leader with a passion for improving patient care and operational excellence?
Gorton Medical Centre is seeking a highly motivated and skilled Practice Manager to lead our team and support the delivery of high-quality primary care to a diverse and growing patient population.
The Role
As Practice Manager, you will lead a team of administrative and clinical staff, ensuring the practice runs smoothly and efficiently on a day-to-day basis. You will work alongside our supportive GP partners to oversee operations, manage staff, handle compliance, and drive service improvement.
Youll need excellent leadership, communication, and organisational skills, as well as experience in managing people, systems, and resources. You will be a key figure in the practices development, working closely with the local Primary Care Network (PCN), the Integrated Care Board (ICB), and other partners.
Why Join Gorton Medical Centre?
- Based in a modern, well-equipped health hub
- Committed and forward-thinking GP partners
- Friendly, experienced clinical and admin team
- Strong links with local services and PCN
- Meaningful opportunity to impact a diverse community
Main duties of the job
The Practice Manager is a key leadership role at Gorton Medical Centre, responsible for the effective, efficient, and safe day-to-day operation of the practice. Working alongside the GP Partners, the Practice Manager oversees all aspects of practice management including staff leadership, finance, compliance, patient services, and strategic planning. Based within the Gorton Hub, the role requires strong organisational, communication, and problem-solving skills to support high-quality care for a diverse and often complex patient population. The postholder will lead a dedicated team, ensure the practice meets NHS standards and contractual requirements, and help shape the future direction of primary care in the local community.
About us
We are a well-established GP
practice located on the first floor of the modern, purpose-built Gorton Hub in
east Manchester. The Gorton Hub is a central community facility that houses
health, council, and community services under one roof, improving access and
collaboration across sectors.
Our practice serves over 10300
patients in a highly diverse, predominantly urban area, with a wide range of
health needs, including long-term condition management, mental health,
safeguarding, and social complexity. We are proud to support a population with
significant health inequalities, and we work closely with local partners to
deliver joined-up care that meets the needs of our community.
The Gorton population is a
vibrant mix of families, young adults, and older residents, including a growing
number of people from Black, Asian, and minority ethnic backgrounds, as well as
refugees and migrants. This role offers an opportunity to work at the heart of
a community where compassionate leadership and operational excellence can make
a significant difference.
Job description
Job responsibilities
Leadership & Operational Management
- Lead the day-to-day management of Gorton Medical Centre, ensuring the delivery of efficient, high-quality services to patients.
- Line-manage administrative and support staff, ensuring a positive working culture and high performance across the team.
- Promote a culture of continuous improvement, collaboration, and accountability.
- Oversee implementation and compliance with practice policies, CQC standards, and clinical governance requirements.
Strategic and Business Development
- Work alongside the GP Partners to develop and implement the practices strategic goals.
- Identify and develop opportunities for service improvement, income generation, and patient access.
- Analyse performance data (e.g. QOF, Enhanced Services, PCN targets) and implement action plans to improve outcomes.
Human Resources
- Oversee recruitment, induction, appraisals, training, and staff development.
- Handle HR issues including absence management, disciplinary processes, and staff wellbeing.
- Maintain accurate and confidential HR records, ensuring compliance with employment law and NHS HR best practice.
Finance and Resource Management
- Manage the practice budget, payroll, and financial planning in collaboration with accountants and GP Partners.
- Oversee claims, invoicing, and maximisation of income through enhanced services and PCN funding streams.
- Ensure cost-effective procurement and resource allocation, including managing suppliers and service contracts.
Patient Services and Communications
- Ensure delivery of responsive, inclusive, and culturally sensitive patient services.
- Oversee complaints handling, patient feedback, and the Patient Participation Group (PPG).
- Promote digital access (e.g. NHS App, online triage) and maintain strong communication channels with patients.
IT and Systems Oversight
- Ensure effective use of EMIS Web, AccuRx, Docman, and other digital tools for clinical and administrative workflows.
- Manage data protection (GDPR), information governance, and IT system resilience.
- Support clinical coding, audit processes, and data quality improvement.
Partnership Working and Representation
- Represent the practice at PCN, locality, ICB, and other stakeholder meetings.
- Foster productive relationships with the Gorton Hub partners, local pharmacies, community services, and voluntary organisations.
- Act as the point of contact for NHS England, GM ICB, CQC, and other regulatory bodies.
Job description
Job responsibilities
Leadership & Operational Management
- Lead the day-to-day management of Gorton Medical Centre, ensuring the delivery of efficient, high-quality services to patients.
- Line-manage administrative and support staff, ensuring a positive working culture and high performance across the team.
- Promote a culture of continuous improvement, collaboration, and accountability.
- Oversee implementation and compliance with practice policies, CQC standards, and clinical governance requirements.
Strategic and Business Development
- Work alongside the GP Partners to develop and implement the practices strategic goals.
- Identify and develop opportunities for service improvement, income generation, and patient access.
- Analyse performance data (e.g. QOF, Enhanced Services, PCN targets) and implement action plans to improve outcomes.
Human Resources
- Oversee recruitment, induction, appraisals, training, and staff development.
- Handle HR issues including absence management, disciplinary processes, and staff wellbeing.
- Maintain accurate and confidential HR records, ensuring compliance with employment law and NHS HR best practice.
Finance and Resource Management
- Manage the practice budget, payroll, and financial planning in collaboration with accountants and GP Partners.
- Oversee claims, invoicing, and maximisation of income through enhanced services and PCN funding streams.
- Ensure cost-effective procurement and resource allocation, including managing suppliers and service contracts.
Patient Services and Communications
- Ensure delivery of responsive, inclusive, and culturally sensitive patient services.
- Oversee complaints handling, patient feedback, and the Patient Participation Group (PPG).
- Promote digital access (e.g. NHS App, online triage) and maintain strong communication channels with patients.
IT and Systems Oversight
- Ensure effective use of EMIS Web, AccuRx, Docman, and other digital tools for clinical and administrative workflows.
- Manage data protection (GDPR), information governance, and IT system resilience.
- Support clinical coding, audit processes, and data quality improvement.
Partnership Working and Representation
- Represent the practice at PCN, locality, ICB, and other stakeholder meetings.
- Foster productive relationships with the Gorton Hub partners, local pharmacies, community services, and voluntary organisations.
- Act as the point of contact for NHS England, GM ICB, CQC, and other regulatory bodies.
Person Specification
Qualifications
Essential
- Degree or equivalent experience in healthcare/business management
Desirable
- Management qualification (e.g. AMSPAR, ILM, CIPD)
Problem Solving
Essential
- Able to manage competing demands, think strategically, and solve problems under pressure
Desirable
- Experience of business continuity or risk management planning
IT Skills
Essential
- Proficient in Microsoft Office and ability to learn clinical systems
Desirable
- EMIS Web, AccuRx, Docman, and NHS digital platforms
Knowledge
Essential
- Understanding of HR, finance, health & safety, data protection, and NHS policy
Desirable
- Familiarity with QOF, Enhanced Services, PCN requirements
Communication Skills
Essential
- Excellent interpersonal, written, and verbal communication skills
Desirable
- Experience working with diverse populations or in community health settings
Experience
Essential
- Proven leadership in managing a team, budgets, and operations
Desirable
- NHS, GP Practice, or Primary Care management experience
Leadership Skills
Essential
- Demonstrable leadership with ability to motivate and develop a team
Desirable
- Experience of change management or quality improvement projects
Person Specification
Qualifications
Essential
- Degree or equivalent experience in healthcare/business management
Desirable
- Management qualification (e.g. AMSPAR, ILM, CIPD)
Problem Solving
Essential
- Able to manage competing demands, think strategically, and solve problems under pressure
Desirable
- Experience of business continuity or risk management planning
IT Skills
Essential
- Proficient in Microsoft Office and ability to learn clinical systems
Desirable
- EMIS Web, AccuRx, Docman, and NHS digital platforms
Knowledge
Essential
- Understanding of HR, finance, health & safety, data protection, and NHS policy
Desirable
- Familiarity with QOF, Enhanced Services, PCN requirements
Communication Skills
Essential
- Excellent interpersonal, written, and verbal communication skills
Desirable
- Experience working with diverse populations or in community health settings
Experience
Essential
- Proven leadership in managing a team, budgets, and operations
Desirable
- NHS, GP Practice, or Primary Care management experience
Leadership Skills
Essential
- Demonstrable leadership with ability to motivate and develop a team
Desirable
- Experience of change management or quality improvement projects
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
