Job responsibilities
- Greeting and booking in or patients for surgeries and clinics.
- Dealing with patient enquiries efficiently and courteously.
- The receiving and recording of telephone messages taking appropriate action.
- Making appointments on EMIS WEB, by processing appointment requests for
today, future appointments from patients in person and on the telephone.
- Dealing with all telephone queries/requests from patients, and acting as liaison
with the clinicians as necessary. Pulling and filing medical records as
necessary.
- Processing repeat prescriptions and filing for collection.
- Taking home visit requests
- Receiving specimens from patients ensuring all their details have been
recorded whilst following Health & Safety policy.
- To have a thorough knowledge of all practice policies and procedures.
- To work in accordance of written protocols.
- Provide administrative support for clinical staff.
- Filing patient records and correspondence when necessary.
- Opening and distribution or practice post.
- Registering new patients following the Registration Protocol.
- Scanning of documents onto the medical system.
- To send letters to patients as necessary.
- Changing details on the clinical system e.g. patient addresses, telephone numbers etc.
- Cover for other Reception team members may be required for sickness and
annual leave.
- Ensuring building security/premises at the end of the day and ensure the
building is totally secured, internal lights off and alarm activated.
- To carry out any other duties agreed between employee and the practice to
ensure the smooth running of the practice.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other matters. They
do so in confidence and have the right to expect that staff will respect their
privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder
may have access to confidential information relating to patients and their carers,
practice staff and other healthcare workers. They may also have access to
information relating to the practice as a business organisation. All such
information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or
the business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to confidentiality
and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health,
safety and security as defined in the practice Health & Safety Policy, the Staff
Handbook and the Practice Infection Control Policy by:
- Identifying the risks involved in work activities and undertaking such activities in
a way that manages those risks.
- Making effective use of training to update knowledge and skills
- Keeping own work areas and general/patient areas free from hazards.
- Reporting potential risks identified.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and
colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting
them in a way that is consistent with practice procedures and policies, and
current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and
colleagues
- Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice
as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or professional
development.
- Taking responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar work
Quality:The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly
or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team
activities and making suggestions on ways to improve and enhance the teams
performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
- Participate in audit where appropriate
Communication:The post-holder should recognise the importance of effective communication within the
team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and
respond accordingly
