Job summary
The Gynaecology Collaborative, as part of the IGPF, was launched on 1st October 2020. It is a collaboration of multiple providers joining up primary, secondary, and community care. The aim of this service is: To provide a robust single point of access for gynaecology referrals To ensure the patient is seen by the right clinician with the right skills in the right environment through effective triage To support management of adult gynaecological conditions in a non-acute setting To ensure there is access to diagnostics to enable effective management To improve the patient journey through the development of safe and effective integrated care pathways between primary, community and secondary care services. To enable consistent standards in the management of gynaecological conditions and improve health outcomes. Develop and provide a feedback mechanism to improve the skills and knowledge of referring clinicians and so increase the proportion of patients managed in primary care.
Main duties of the job
The post holder will work under clinical supervision, supporting the Gynaecology service GPs and Consultants in community-based clinics. The primary function is to assist the clinicians in the delivery of safe and efficient care to the patients referred to the Service. The Clinic Assistant will undertake tasks and duties delegated by those clinicians, the Service Manager or a suitably qualified regulated professional.
The role will also involve undertaking some administrative tasks to support safe patient care. Under the supervision of the Service Manager, the Clinic Assistant will use their administration experience to support the day to day running of clinical services.
About us
Islington
GP Federation (IGPF) is a growing organisation representing 31 practices; we
have established ourselves as a leader in new ways of working, including
running Islington's extended access primary care services (I: HUB) as well as
supporting the Islington Primary Care Networks (PCNs). Our current range of
services include the Extended Access Service, I: HUB, Community Ear, Nose and
Throat (ENT), Integrated Community Gynaecology, practice-based pharmacists and
a range of practice support mechanisms.
IGPF works
very closely with a range of partners including the regional commissioning
group, NHS England, Healthy London Partnership, Public Health, local hospitals
such as UCLH, Whittington Health and the London Borough of Islington.
IGPF is the
host organisation for the Primary Care Network (PCN) workforce and the
Islington Training Hub and has been working for over three years to create
training and development programmes that meet the needs of staff working in
primary and community care settings.
IGPF runs
four Islington GP Practices-Northern Medical Practice, Barnsbury Medical
Practice, City Road Medical Centre and Hanley Primary Care Centre
Job description
Job responsibilities
- To provide
a robust single point of access for gynaecology referrals
-
To ensure
the patient is seen by the right clinician with the right skills in the
right environment through effective triage
-
To support
management of adult gynaecological conditions in a non-acute setting
-
To ensure
there is access to diagnostics to enable effective management
-
To improve
the patient journey through the development of safe and
effective integrated care pathways between primary,
community and secondary care services.
-
To
enable consistent standards in the management
of gynaecological conditions and improve health outcomes.
-
Develop and
provide a feedback mechanism to improve the skills and knowledge of
referring clinicians and so increase the proportion of
patients managed in primary care.
-
Support
the receptionist in managing the process of booking patients in when they
arrive at clinic sites, including signing in patients and rebooking those who
did not attend (DNA).
-
Act
in an administrative capacity when no clinics are running or as instructed by
the line manager
-
Act
as a chaperone
- Assist
clinicians during procedures, ensuring that the appropriate equipment is
readily available.
- Support
the patients at clinic in managing the process of booking/cancelling/re-booking
patients in when they arrive at clinic sites.
- Act
as an infection control assistant who will physically support clinicians during
clinic sessions ensuring that rooms or any areas accessed by patients are
sanitised after each use and equipment used is cleaned to prevent
contamination.
- Assist
with labelling, recording and dispatching of specimens/samples taken in clinic.
- Assist
in safety netting searched to track laboratory results and ensure they are
received promptly to prevent delays in patient care.
- Action
follow-up instructions according to GP consultation notes (i.e. discharge
letters, secondary care referrals, follow-up appointments, chasing up receipt
of investigations results.
- Undertaking
a wide range of administrative duties which include ensuring all information is
managed correctly, filed and followed up accordingly.
- Be
responsible for completing weekly checks on Emergency Medicines and Equipment
held at clinic locations.
- Under
the direction of the Service Manager, support the management of stock including
stock-taking and ordering.
Undertake,
record and follow guidelines for the tasks for which you have received
appropriate training.
- Maintain
confidentiality or information relating to patients, relatives, staff and the
practice.
- Take
the necessary precautions when transmitting information and understand
relevancy of and comply with GDPR.
- Demonstrate
flexibility in working pattern, times and location to support best patient
care; in mutual agreement with the Service Manager
- Act
in a professional and calm manner at all times
Treat
colleagues, patients and relatives with respect and dignity
De-escalate
any arising conflicts quickly and effectively.
Communication
- Communicate effectively
with other team members.
- Communicate effectively
with patients and carers, recognising their needs for alternative methods
of communication.
Personal and people development
- Take responsibility for
own developmental learning and performance, including participating in
supervision.
- Take responsibility for
maintaining a record of own personal development.
- Work with management on
any new training requirements
- To recognise and
understand the roles and responsibilities of individuals working in the
Community Gynaecology service.
- Be aware of statutory
legislation relevant to the service and the role of a basic Chaperone/ HCA
Health, safety and security
- Use the personal security
systems within the workplace according to practice guidelines.
- Identify the risks
involved in work activities and undertake them in a way that manages the
risks.
- Use appropriate infection
control procedures and maintain work areas in each clinical room so that
they are clean, safe and free from hazards reporting of any potential
risks identified, including:
- hand washing
- universal hygiene
procedures
- collection and handling
of laboratory specimens
- segregation and disposal
of waste materials
- decontamination of
instruments and clinical equipment and work surfaces
- reporting and treatment
of sharps injuries
- dealing with blood and
body fluid spillages
- assist patients and
colleagues in adopting sound infection control measures
- Ensure safe storage,
rotation and disposal of vaccines and drugs within area of responsibility
- Know the general
principles of first aid and resuscitation to be able to undertake initial
actions as appropriate
- Be aware of statutory
child health procedures and statutory local guidance and referral criteria
- Be up to date with adult
and child safeguarding processes and highlight any area of concerns to the
appropriate clinicians and/or managers
- Know the
health and safety policies and procedures within the workplace, including fire
procedures, maintaining documentation, monitoring and maintaining of equipment
and furniture within your area of responsibility
- Use the
computer monitor safely and in line with patient confidentiality protocols
- Be able to
identify the risks to health of microbiological and chemical hazards within the
working environment according to the Control of Substances Hazardous to Health
Service improvement
- Be aware of and, if
appropriate, assist in current clinical audit
- Work with colleagues in
the team on the development of current and new services and other
initiatives
- Deal with requests from
patients and clinical staff for health information leaflets
- Quality
- Alert other team members
to issues of quality and risk in the care of patients
- Ensure own actions are
consistent with clinical governance systems
- Practice in accordance
with agreed standards of care
- Enable patients to access
appropriate professionals in the team
- Ensure patients
understand how to complain
- Ensure stock items under
your control are ordered and available in the treatment and consulting
rooms
- Know how clinical
governance affects the HCA role and bring to the attention of more senior
staff any specific risk situation
- Know the organisations
policies, especially the whistle-blowing policy, available in the practice
staff handbook
- Be able to manage your
own time effectively
Equality and diversity
- Act in ways that
recognise the importance of people's rights, interpreting them in a way
that is consistent with procedures
Job description
Job responsibilities
- To provide
a robust single point of access for gynaecology referrals
-
To ensure
the patient is seen by the right clinician with the right skills in the
right environment through effective triage
-
To support
management of adult gynaecological conditions in a non-acute setting
-
To ensure
there is access to diagnostics to enable effective management
-
To improve
the patient journey through the development of safe and
effective integrated care pathways between primary,
community and secondary care services.
-
To
enable consistent standards in the management
of gynaecological conditions and improve health outcomes.
-
Develop and
provide a feedback mechanism to improve the skills and knowledge of
referring clinicians and so increase the proportion of
patients managed in primary care.
-
Support
the receptionist in managing the process of booking patients in when they
arrive at clinic sites, including signing in patients and rebooking those who
did not attend (DNA).
-
Act
in an administrative capacity when no clinics are running or as instructed by
the line manager
-
Act
as a chaperone
- Assist
clinicians during procedures, ensuring that the appropriate equipment is
readily available.
- Support
the patients at clinic in managing the process of booking/cancelling/re-booking
patients in when they arrive at clinic sites.
- Act
as an infection control assistant who will physically support clinicians during
clinic sessions ensuring that rooms or any areas accessed by patients are
sanitised after each use and equipment used is cleaned to prevent
contamination.
- Assist
with labelling, recording and dispatching of specimens/samples taken in clinic.
- Assist
in safety netting searched to track laboratory results and ensure they are
received promptly to prevent delays in patient care.
- Action
follow-up instructions according to GP consultation notes (i.e. discharge
letters, secondary care referrals, follow-up appointments, chasing up receipt
of investigations results.
- Undertaking
a wide range of administrative duties which include ensuring all information is
managed correctly, filed and followed up accordingly.
- Be
responsible for completing weekly checks on Emergency Medicines and Equipment
held at clinic locations.
- Under
the direction of the Service Manager, support the management of stock including
stock-taking and ordering.
Undertake,
record and follow guidelines for the tasks for which you have received
appropriate training.
- Maintain
confidentiality or information relating to patients, relatives, staff and the
practice.
- Take
the necessary precautions when transmitting information and understand
relevancy of and comply with GDPR.
- Demonstrate
flexibility in working pattern, times and location to support best patient
care; in mutual agreement with the Service Manager
- Act
in a professional and calm manner at all times
Treat
colleagues, patients and relatives with respect and dignity
De-escalate
any arising conflicts quickly and effectively.
Communication
- Communicate effectively
with other team members.
- Communicate effectively
with patients and carers, recognising their needs for alternative methods
of communication.
Personal and people development
- Take responsibility for
own developmental learning and performance, including participating in
supervision.
- Take responsibility for
maintaining a record of own personal development.
- Work with management on
any new training requirements
- To recognise and
understand the roles and responsibilities of individuals working in the
Community Gynaecology service.
- Be aware of statutory
legislation relevant to the service and the role of a basic Chaperone/ HCA
Health, safety and security
- Use the personal security
systems within the workplace according to practice guidelines.
- Identify the risks
involved in work activities and undertake them in a way that manages the
risks.
- Use appropriate infection
control procedures and maintain work areas in each clinical room so that
they are clean, safe and free from hazards reporting of any potential
risks identified, including:
- hand washing
- universal hygiene
procedures
- collection and handling
of laboratory specimens
- segregation and disposal
of waste materials
- decontamination of
instruments and clinical equipment and work surfaces
- reporting and treatment
of sharps injuries
- dealing with blood and
body fluid spillages
- assist patients and
colleagues in adopting sound infection control measures
- Ensure safe storage,
rotation and disposal of vaccines and drugs within area of responsibility
- Know the general
principles of first aid and resuscitation to be able to undertake initial
actions as appropriate
- Be aware of statutory
child health procedures and statutory local guidance and referral criteria
- Be up to date with adult
and child safeguarding processes and highlight any area of concerns to the
appropriate clinicians and/or managers
- Know the
health and safety policies and procedures within the workplace, including fire
procedures, maintaining documentation, monitoring and maintaining of equipment
and furniture within your area of responsibility
- Use the
computer monitor safely and in line with patient confidentiality protocols
- Be able to
identify the risks to health of microbiological and chemical hazards within the
working environment according to the Control of Substances Hazardous to Health
Service improvement
- Be aware of and, if
appropriate, assist in current clinical audit
- Work with colleagues in
the team on the development of current and new services and other
initiatives
- Deal with requests from
patients and clinical staff for health information leaflets
- Quality
- Alert other team members
to issues of quality and risk in the care of patients
- Ensure own actions are
consistent with clinical governance systems
- Practice in accordance
with agreed standards of care
- Enable patients to access
appropriate professionals in the team
- Ensure patients
understand how to complain
- Ensure stock items under
your control are ordered and available in the treatment and consulting
rooms
- Know how clinical
governance affects the HCA role and bring to the attention of more senior
staff any specific risk situation
- Know the organisations
policies, especially the whistle-blowing policy, available in the practice
staff handbook
- Be able to manage your
own time effectively
Equality and diversity
- Act in ways that
recognise the importance of people's rights, interpreting them in a way
that is consistent with procedures
Person Specification
Qualities/Attributes
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Able to work on own initiative
- Able to work under pressure and remain calm
- Flexible and adaptable
- Aware of own limitations
- Keen to develop
Desirable
- Provide cover for absence of other HCA when required
Experience
Essential
- Experience within a health care setting
Desirable
- Experience in GP Practice
Qualities/Attributes
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Able to work on own initiative
- Able to work under pressure and remain calm
- Flexible and adaptable
- Aware of own limitations
- Keen to develop
Desirable
- Provide cover for absence of other HCA when required
Qualifications
Essential
Desirable
- Qualified to NVQ level 3
- Holds a Care Certificate
Knowledge and skills
Essential
- Ability to provide quality care
- Good interpersonal and communication skills
- Good organisational skills
- Good team working skills
- Effective time management skills
- Ability to work independently following verbal or written instructions
- Adaptable to change
- Computer literate
- Chaperone Training Certificate or experience
Desirable
- Basic IT Skills
- Knowledge in EMIS and Docman clinical systems
- Skills in Phlebotomy, ECGs, Patient Health Checks, Blood Pressures
- Basic first aid knowledge
- Health and safety awareness
- Awareness of Blood Borne Viruses
Person Specification
Qualities/Attributes
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Able to work on own initiative
- Able to work under pressure and remain calm
- Flexible and adaptable
- Aware of own limitations
- Keen to develop
Desirable
- Provide cover for absence of other HCA when required
Experience
Essential
- Experience within a health care setting
Desirable
- Experience in GP Practice
Qualities/Attributes
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Able to work on own initiative
- Able to work under pressure and remain calm
- Flexible and adaptable
- Aware of own limitations
- Keen to develop
Desirable
- Provide cover for absence of other HCA when required
Qualifications
Essential
Desirable
- Qualified to NVQ level 3
- Holds a Care Certificate
Knowledge and skills
Essential
- Ability to provide quality care
- Good interpersonal and communication skills
- Good organisational skills
- Good team working skills
- Effective time management skills
- Ability to work independently following verbal or written instructions
- Adaptable to change
- Computer literate
- Chaperone Training Certificate or experience
Desirable
- Basic IT Skills
- Knowledge in EMIS and Docman clinical systems
- Skills in Phlebotomy, ECGs, Patient Health Checks, Blood Pressures
- Basic first aid knowledge
- Health and safety awareness
- Awareness of Blood Borne Viruses
