Job responsibilities
Job Summary
An exciting opportunity to work within an evolving
innovative and forward-facing clinical model for general practice. Roles for
dynamic GPs who want to be a part of this movement is available at site. Applications from GPs at all levels
of experience are welcome, particularly those with more than 2 years
experience, GP training qualifications and interest in leadership roles such as
safeguarding.
At its core, you will work as a member of
the in-house clinical team and provide a critical role of delivering
appointments and care to the registered list of patients. Although you may not
hold a named doctor list, you will manage the patients with a list-holding
mentality, offering continuity and case management where needed and
appropriate. Both practices operate an innovative digital triage hub and you
will play a key role within this, helping to ensure patients get the right care
they need from the right person at the right time. You will manage admin such
as blood results, and be part of a team to collectively manage shared admin
alongside other GPs and other staff members. Responsibilities will reflect
requirements of the NHS GP Contracts, and as such may be subject to change as
services adapt. This post offers the opportunity for role and career
development, especially with regards to training and supervision of the wider
MDT as the team and service evolves. The role may also involve complex care
depending on your interests and skills.
We are committed to exploring future proof
and modern general practice, including systems that work at scale. We want to
create places you want to work, in teams where we look after each other and
feel looked after, so we can then look after our patients. You ideally would be
interested in supporting this, and working collaboratively to develop and
evolve these exciting new systems.
Hanley Primary Care Centre serves a
population of around 9,500 patients from a purpose-built modern building. Its
located in the north of the borough of Islington in North London. Islington is
a vibrant and diverse place, whose population has a broad range of backgrounds
and needs that will keep you professionally stimulated. This practice is one of the growing
family of practices run by the Islington GP Federation, an organisation owned
by other GP practices in Islington.
Please note that contractually Hanley
is open on a Saturday morning. Being available to work on a Saturday morning on
a rotation is a requirement of the role. It is expected this would be around 1
in 7.
Main duties of the job
Mixed-media -telephone, F2F sessions for patient contact, both same day and LTC/planned
care where appropriate
Manage
pathology results for tests generated through patient contacts in a shared
capacity with all other doctors.
Use
and adhere to practice systems for excellent communication and handover with lead
GP and other relevant MDT colleagues, including any clinicians working off-site
Support the triage process for all patient-led
demand
Contribute
to clinical admin including evaluating, actioning and processing hospital
correspondence and results. This includes ordering appropriate tests and
ensuring safety netting and follow up. You will contact the patient to complete
tasks where this is required.
Supporting
other members of the MDT including pharmacists, nurses, nursing associate and administrators
with clinical and process questions as needed, particularly around planned care
Participating
in and being visible as part of the practice team, including attendance at
clinical team meetings and whole team meetings
QI
and audit projects, depending on need
Pay
attention to appropriate coding, note keeping and flagging of any system issues
as they arise
Raise safeguarding concerns with named leads
where appropriate
Potentially complex care or special interest
clinics
Potentially being a GP trainer
Your work will particularly support continuity of care,
safety and quality for complex or urgent cases:
You will take responsibility for managing
complexity and facilitating continuity of care where appropriate
Informing other GPs about complex cases known to
them
Display
your clinical reasoning clearly in the records
Job description
Clinical responsibilities
The team is
really engaged and enthusiastic about their work, and very supportive and
welcoming.
You should bear
in mind however, that this is a dynamic team which is continuing to develop.
These are the
things you can do to help become a full member:
Show your commitment to high quality, safe care
that supports clinical continuity for those patients and clinical circumstances
where this is crucial.
Take part in learning events, audits, and discreet
pieces of work where formally agreed
Respect ways of working that have been agreed
among the clinical team (for example, benzodiazepine prescribing)
Commit to understanding your role in practice
systems and to flagging where there are learning events so the system can
improve
Commit to learning new IT systems and
innovations in use of IT in service of patient care
Commit to supporting continuity where this is
clearly best for the patient
By taking responsibility and ensuring you follow
through and complete tasks where possible (therefore avoiding unnecessary
follow up or work by others).
Discuss cases with colleagues where appropriate
with a commitment to learning from experience and sharing learning
Respect multidisciplinary colleagues
Work across organisational boundaries when this
is in the interests of patient care
Keep up to date with new guidance
Keep to time as far as this is possible, and
raise and discuss continuing problems with time-keeping
Sessional allocation
The week
is a hybrid of clinical appointments, shared admin and clinical triage. Face-to-face
appointment times are a minimum of 15 minutes.
Triage
sessions are half a day, and allowances are made in the week to compensate for
this longer session
Supervision
and support of other staff members may be required, and this will evolve as
systems continue to develop.
Extended
hours are expected to be part of the working pattern, which may include
Saturdays on rotation.
Other
responsibilities within the organisation
Awareness
of and compliance with all relevant practice policies/guidelines, e.g.,
prescribing, confidentiality, data protection, health & safety and
safeguarding.
Life-long
commitment to audit, contributing to evaluation/audit and clinical standard
setting within the organisation
Contributing
to the development of computer-based patient records
Contributing
to the summarising of patient records and read-coding patient data
Attending
training and events organised by the practice or other agencies, where
appropriate.
Discuss
with other members of the team how the policies, standards and guidelines will
affect own work
Why work at IGPF family of practices-
Dynamic
environment for innovation and improvement
Total
triage of all patient-led requests for care, focused on freeing up time for
those who need the care the most
Ethos
of building robust systems to keep care safe, including safety netting and
diary systems to ensure follow ups happen and important results are received.
Innovative,
forward-facing approach aiming for improvement and building of a sustainable
model for general practice
Evolving
population with changing demographics due to local development and
gentrification
Ethos
of separation of planned vs unplanned vs complex care
No
more 10 minute face to face appointments!
Centralised
SuperAdmin to minimise document flow to clinicians
Very high
standards of clinical care provided by a multi-disciplinary team with a
proactive approach
Month
of birth recall system for long term conditions, managed largely by nursing and
pharmacist colleagues
Supportive,
inclusive environment with a focus on staff development and wellbeing,
including staff supervision, team meetings and daily huddles
Social
prescriber, paramedic, mental health workers part of extended team
Superb
patient feedback, well above local and national average (Barnsbury is our
longest serving member practice):
https://www.gp-patient.co.uk/patientexperiences?practicecode=F83033
Excellent Allied support
Social
prescriber
Proactive
physical health checks for those with significant mental illness
Clinical
pharmacists
Senior
administrative support
Community
rapid response service for urgent home visits
Support for personal development and
learning
Clear
and comprehensive induction
Weekly
clinical meetings, with whole team meetings and monthly doctor-group
supervision coming as we build the team
Clinical
leadership available every day
A
culture of staff development, support and a focus on wellbeing
Opportunities
for development, especially in wider IGPF projects and services
