Data Analyst

Job description

Job responsibilities

The Role:

Islington GP Federation (IGPF) is looking for a Data Analyst who will be part of IGPF IT and Analytics team.

The post holder will be a key support role, directly working with the IT and Analytics teams and with colleagues across a wide range of services and projects provided by IGPF.

• Current and ongoing programs of work being undertaken by the analytics team include:
• Development and maintenance of custom dashboards in PowerBI to provide regular performance tracking at both practice and PCN level
• Providing ad-hoc pieces of analytics such as population breakdowns or inequalities tracking
• Supplying patient lists to support patient recall services
• Maintaining the suites of primary care data queries used for performance management across IGPF services such as Ear Nose and Throat (ENT) or Gynaecology Collaborative
• Providing advisory on national data obligations in Primary Care such as Impact and Improvement Fund (IIF) or Quality of Outcomes Framework (QOF)
• EMIS expertise and engagement across several EMIS platforms

IGPF is working closely with primary care colleagues to deliver ambitions of excellent provision of care and looking at opportunities at scale optimising existing systems and presenting new solutions.

The postholder will provide specialised data support to a wide variety of services to inform clinical and operational decision making across IGPF.

The role will be office based at Islington GP Federation head office in Holloway. Following successful probation, the role will be office based for four out of five days per week.

The Successful Candidate:

• The successful candidate will be a skilled and adaptable data analyst with a keen interest in healthcare and with experience of querying databases.
• The successful candidate will seek to utilise new analytics software solutions to delivery high quality outcomes to stakeholders.
• The successful candidate will have great attention to detail and will work with stakeholders to ensure that analytics solutions provided are accurate.
• The successful candidate will be expected to fully understand key performance indicators for each service, investigate and resolve any anomalies with data outputs in collaboration with IGPF Senior Analyst and Service leads.
• The successful candidate will be inquisitive and strive to improve analytics offering across IGPF.
• The successful candidate will have advanced Excel knowledge and an interest in Power BI.
• The successful candidate will be able to work on their own initiative but understand the importance of teamwork.
• The ideal candidate will be approachable, pro-active and solution minded.

About Islington GP Federation

Islington GP Federation (IGPF) is a growing organisation representing 31 practices; we have established ourselves as a leader in new ways of working, including running Islingtons extended access primary care services (I:HUB) as well as supporting the Islington Primary Care Networks (PCNs). Our current range of services include the Extended Access Service, I:HUB, Community Ear, Nose and Throat (ENT), Integrated Community Gynaecology, practice-based pharmacists and a range of practice support mechanisms.

IGPF works very closely with a range of partners including the regional commissioning group, NHS England, Healthy London Partnership, Public Health, local hospitals such as UCLH, the Whittington Health and the London Borough of Islington.

IGPF is the host organisation for the Primary Care Network (PCN) workforce and the Islington Training Hub, and has been working for over two years to create training and development programmes that meet the needs of staff working in primary and community care settings.

IGPF runs four Islington GP practices, one on a GMS contract, two on APMS contracts and one on a caretaking contract.

Job Responsibilities

Analytics:

• Utilise strong analytics skills in Microsoft Excel to combine and aggregate Primary Care data exports into accurate outcomes.
• Develop and maintain bespoke dashboard visualisations in PowerBI going out to service leads and other stakeholders.
• Presenting findings and fielding subsequent questions to stakeholders and implementing feedback.
• Evaluate new analytics solutions by looking at costs, functionality and associated benefits.
• Pursue new opportunities for automation of existing data models and improved quality assurance.
• Provide high quality, professional and customer focused experience. This may include analysing situations, information and supporting resolution.

EMIS Expertise:

• Understand how the EMIS Primary Care database works at a system level have full proficiency with its accompanying syntax to accurately extract required primary care data.
• Construct EMIS searches (queries) and generate matching reports to specification in a clear presentable format.
• Work closely with IT leads, Digital and Transformation Leads, Network and Infrastructure manager to identify opportunities for improvement in EMIS related outputs.
• Be part of a program of ongoing qualitative review of existing EMIS searches.
• Understand how service staff interact and enter data into EMIS in order to consult on what forms of analytics support is appropriate/available.
• Utilise strong understanding of Data Protection best practice to ensure all workstreams and interactions with EMIS are fully compliant with GDPR.

IT support and Customer car

• Provide frontline support to users of systems in response to service requirement where possible.
• Actively maintain knowledge of systems through continuous proactive learning.
• Promote and implement appropriate use of patient data in line with GPDR and Data Protection Act requirements.
• Be a positive, proactive influence on colleagues and the wider team.

Generic Responsibilities:

All Staff at Islington GP Federation have a duty to conform to the following:

Equality, Diversity & Inclusion:

A good attitude and positive action towards Equality, Diversity & Inclusion creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families:

Have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff:

Have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Confidentiality:

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, staff and other healthcare workers. They may also have access to information relating to IGPF as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Federation may only be divulged to authorised persons in accordance with the Federation policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Federations Health & Safety Policy, to include:

• Using personal security systems within the workplace according to IGPF guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Federation as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality & Continuous Improvement:

IGPF continually strives to improve work processes which deliver health care with improved results across all areas of IGPFs service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care

The post-holder will strive to maintain quality within IGPF, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

The post-holder will:

o Apply IGPF policies, standards and guidance

o Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Person Specification

Skills and attributes

Essential

• Good knowledge of Office and Windows applications.
• Excellent customer service skills.
• Effective listening skills.
• Good organisational and time management skills.
• Ability to maintain confidentiality and deal with situations in a sensitive manner.

Experience

Essential

• Demonstrable understanding of querying databases and performing subsequent quality assurance.
• Experience of converting data into intuitive and clear visualizations to present to stakeholders.
• Advanced Excel knowledge and data literacy, proficient with writing formulas and utilizing pivot tables.
• Good knowledge of Office and Windows applications

Desirable

• Advanced knowledge of EMIS including use of the care record, template manager, population reporting, and the appointment book.
• Entry level Power BI, Python knowledge and SQL.

Qualifications

Essential

• Minimum of 5 GCSEs or equivalent at Grade C or above including Maths and English

Desirable

• Degree level/equivalent qualification or relevant professional experience, which demonstrates equivalent academic skills.

Personal

Essential

• Excellent interpersonal skills.
• An effective and supportive team player.
• Confidence in dealing with the unexpected.
• Willingness to develop new skills and undertake training as necessary.
• Flexible and highly motivated.

Employer details

Employer name

Islington GP Federation

Address

Unit 16-18

The Studios, Hornsey Street

Holloway

London

N7 8EG

Employer's website

https://www.islingtongpfederation.org/ (Opens in a new tab)