Job summary
The role of Registered Manager is diverse, fast-paced and plays a crucial role in the operation's success.
You will have the opportunity to make a real difference in people's lives by managing a team of dedicated Office Consultants and Clinical Nurse Specialists, who work closely together to safely implement personalised care packages for our clients.
You will be based at your local Apollo Home Healthcare office in St Helens, but at times, travel to our clients homes and network of offices will be required.
Main duties of the job
In this role, you'll:
- Manage the escalation of accidents, incidents, and complaints
- Recruit and retain care staff to assist clients who require complex care packages
- Establish and maintain robust operational procedures in the office to ensure high-quality service delivery
- Meet budget goals and manage office-related costs
- Have overall responsibility for the safe service delivery in line with CQC regulations and company policies and procedures
- Supervise the introduction of new complex packages safely
- Participate in meetings and forums to assess service provision
- Transition to the role of Registered Manager after a successful probation period
About us
At Apollo Home Healthcare, we provide high-quality, person-centred care to people in the comfort of their own homes. Every individual we support has unique needs we tailor every care package to them, building a compassionate and skilled team around their requirements.
We live and work by the 6 Cs: Care, Compassion, Competence, Communication, Courage, and Commitment and were looking for people who share those values.
Job description
Job responsibilities
To lead and manage the activities of an Apollo
Home Healthcare office and its staff with the purpose of providing a
professional quality service within its designated locality. Actively promote the local office and ensure
that an adequate supply of Nurses and Healthcare Assistants are recruited and
placed with service users.
To develop the business and sustain
profitability and to ensure that all Care Quality Commission (CQC)
requirements, relevant legislation and standards along with corporate policies
and procedures are adhered to at all times.
Job description
Job responsibilities
To lead and manage the activities of an Apollo
Home Healthcare office and its staff with the purpose of providing a
professional quality service within its designated locality. Actively promote the local office and ensure
that an adequate supply of Nurses and Healthcare Assistants are recruited and
placed with service users.
To develop the business and sustain
profitability and to ensure that all Care Quality Commission (CQC)
requirements, relevant legislation and standards along with corporate policies
and procedures are adhered to at all times.
Person Specification
Qualifications
Essential
- Full UK Driving Licence with access to a vehicle
- Strong planning, rota management, and problem-solving skills
- Confidence in managing a caseload of care packages in a fast-paced setting
- Excellent communication and relationship-building abilities
- Confidence and competence to manage a large budget
- Flexibility and strong organisational skills, so you are able to visit the people we support in their home environment, attend MDT meetings and attend relevant training and operational meetings.
- Ability to work under pressure and adapt quickly to change
Experience
Essential
- Proven managerial experience within a fast paced social or healthcare setting.
- Experience managing a large, MDT team.
- Strong networking skills, with demonstrable business development and quality management experience.
- Flexibility to work the on-call rota as required.
Desirable
- Experience supporting people with complex life limiting or changing conditions.
Person Specification
Qualifications
Essential
- Full UK Driving Licence with access to a vehicle
- Strong planning, rota management, and problem-solving skills
- Confidence in managing a caseload of care packages in a fast-paced setting
- Excellent communication and relationship-building abilities
- Confidence and competence to manage a large budget
- Flexibility and strong organisational skills, so you are able to visit the people we support in their home environment, attend MDT meetings and attend relevant training and operational meetings.
- Ability to work under pressure and adapt quickly to change
Experience
Essential
- Proven managerial experience within a fast paced social or healthcare setting.
- Experience managing a large, MDT team.
- Strong networking skills, with demonstrable business development and quality management experience.
- Flexibility to work the on-call rota as required.
Desirable
- Experience supporting people with complex life limiting or changing conditions.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
