Carers Hub Officer

Job description

Job responsibilities

JOB DESCRIPTION

Job Title: Carers Hub Officer

Location: Ysbyty Aneurin Bevan

Salary: £24,833 (PRO RATA £10.595)

Hours: 16HRS OVER 4 DAYS

Job Summary: The Carers Hub Officer plays a pivotal role in supporting unpaid carers by acting as a first point of contact, providing information, guidance, and access to services at local ABHB hospitals. The role involves managing day-to-day operations of the carers hub, ensuring that carers receive timely, personalised support, and facilitating access to a range of resources aimed at improving their wellbeing and sustaining their caregiving relationships.

Key Responsibilities:

• Frontline Support:
• Act as the primary point of contact for carers via ward visits, and in-person enquiries at the Carers desk.
• Provide accurate information and referrals to appropriate services, including, health, financial, and emotional support.
• Case Management:
• Assess carers' needs through structured intake interviews.
• Develop and maintain individual care plans in collaboration with carers.
• Monitor progress and follow up regularly to ensure carers needs are met.
• Resource Coordination:
• Maintain up-to-date leaflet supplies of local support services, community resources, and partner organisations.
• Organise and promote carers seasonal events.
• Overall responsibility of the upkeep and presentation of the Carers Hub desk.
• Administrative Duties:
• Completion and submission of daily evaluation log
• Keep detailed records of interactions and service outcomes.
• Prepare reports and data for internal review and external funding bodies.
• Assist in the development and dissemination of informational materials.
• Community Engagement:
• Build and maintain relationships with key hospital wards, health services, and hospital teams.
• Represent the carers hub at meetings to raise awareness of services available to carers.
• Continuous Improvement:
• Solicit and incorporate feedback from carers to enhance service delivery.
• Contribute ideas for improving operations and outreach strategies.

Key Skills and Qualifications:

• Previous experience in a support, case management, or community outreach role.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Empathy and understanding of the challenges faced by unpaid carers.
• Ability to work both independently and as part of a team.
• Proficiency in standard office software and databases.
• Relevant qualifications in social care, community development, or a related field are desirable.

Working Conditions: This role typically involves working in an office-based environment with regular visits to hospital wards. Flexibility in working hours may be required to accommodate the needs of carers and scheduled events.

Person Specification

Experience

Essential

• Previous experience in a support, case management, or community outreach role.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Empathy and understanding of the challenges faced by unpaid carers.

Desirable

• Ability to work both independently and as part of a team.
• Proficiency in standard office software and databases.
• Relevant qualifications in social care, community development, or a related field are desirable.

Community Engagement

Essential

• Be able to build and maintain relationships with key hospital wards, health services, and hospital teams.
• Represent the carers hub at meetings to raise awareness of services available to carers.

Employer details

Employer name

Hospice of the Valleys

Address

Festival Drive

Ebbw Vale

Gwent

NP23 8XF

Employer's website

https://www.hospiceofthevalleys.org.uk/ (Opens in a new tab)