Outbound Appointment Coordinator

Job description

Job responsibilities

Job Description Outbound Appointment Setter- FTC

Fixed Term Contract until April 2027

Location: Remote-first, with quarterly in-person meetings

Do you have outbound sales experience and want to make a real impact on patients lives?

We are working to deliver targeted support to people with long-term health conditions by giving them personalised one-to-one clinical coaching . We build trusted relationships to help people take control of their health.

As a Patient Engagement Coordinator, you will make outbound calls to eligible patients to introduce our programme and explain how the service works. You will clearly communicate the benefits of the programme, answer patient questions, address concerns or objections, and actively encourage patients to enrol. Where patients are interested, you will book appointments directly and ensure accurate updates are made to patient records.

This is a target-driven, outbound role that requires confidence, resilience, and the ability to influence and persuade while maintaining a patient-first approach.

What youll do

• Represent the company with professionalism, warmth, empathy and confidence
• Make120+ outbound calls perday
• Book an average of25-30 appointments per day
• Follow call scripts and compliance guidelines to ensure a safe and supportive patient experience
• Update computer records accurately
• Work closely with your Team Lead and colleagues to meet daily and monthly targets

What were looking for

• At least2 years experiencein an outbound call centre, telesales or appointment-setting role
• Strong communication skills and a friendly, empathetic, patient-focused approached
• Ability to stay motivated in a target-driven environment
• Comfortable working with digital tools
• Resilient, organised and able to manage a high-volume workload
• A positive attitude and a desire to help people take control of their health

What we offer

• A chance to make a real difference in patients lives and NHS services
• Competitive salary
• Full training and ongoing coaching
• Remote-first working with supportive team culture
• Company events
• Company pension contribution
• Private medical insurance
• Private dental insurance
• Life insurance
• Sick pay
• Enhanced maternity leave
• Enhanced paternity leave

Job Types: Part-time, Fixed term contract

Contract length: Until April 2027

Benefits:

• Additional leave
• Bereavement leave
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Life insurance
• Private dental insurance
• Private medical insurance
• Work from home

Work Location: Remote

Person Specification

Experience

Essential

• Experience of working with high call volumes with at least 2 years in an outbound call centre/appointment-setting role
• Strong communication skills and a friendly, empathetic, patient-focused approached
• Ability to stay motivated in a target-driven environment
• Resilient, organised and able to manage a high-volume workload

Desirable

• Experience of working within a clinical team.
• Experience of working in a fast paced environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Health Navigator Ltd

Address

76-78

Portland Place

London

W1B 1NT

Employer's website

https://www.health-navigator.co.uk/ (Opens in a new tab)