Job summary
Sancta
Maria Hospital Swansea is offering an outstanding opportunity for a highly
motivated and visionary individual to lead our Outpatient Department (OPD) as
the new Head of OPD. This role is ideal for an experienced clinical leader who
is passionate about driving innovation, operational excellence, and top-tier
patient care within a dynamic healthcare environment
As Head of OPD, you will play a pivotal role in shaping the future of outpatient services. You will set and uphold clinical standards, ensure robust pre-assessment processes, and deliver safe, effective care to our patients. Your leadership will underpin smooth departmental operations, integrated care pathways, and continual service development, keeping the department at the forefront of clinical innovation.
This is an exciting opportunity to influence hospital performance, drive service improvements, and ensure the highest standards of patient safety, experience, and clinical governance. You will thrive in an environment requiring you to effectively manage multiple priorities, allocate resources, and integrate services ranging from minor operations to specialised cardiac care.
Main duties of the job
- Inspire and mentor a diverse OPD team, fostering
a positive, collaborative culture and professional development.
- Champion best practice clinical standards and
protocols, maintaining the hospitals reputation for excellence.
- Oversee the patient journey, using patient
experience to drive continual
improvement in patient experience.
- Collaborate closely with the Head of Clinical
Services and consultants to provide integrated, multidisciplinary care.
- Lead the development and introduction of
innovative services that respond to evolving patient needs.
- Efficiently manage resources and deliver
seamless, high-quality care across all outpatient services.
- Promote continuous staff development and ensure
compliance with regulatory frameworks.
The Person We Seek- Substantial experience in outpatient
pre-assessment and risk management within a busy hospital setting.
- Exceptional leadership skills, including the
ability to mentor, motivate, and build collaborative teams.
- Excellent communication and problem-solving
abilities, with a strong patient-centred approach.
About us
Sancta Maria Hospital offers treatment across all major medical specialties and care at every step of the process, from initial consultations, assessments and diagnostic tests to treatment, rehabilitations and post-operative care.
HMT Sancta Maria, along with their sister hospital HMT St Hughs in Grimsby, has a mission to provide safe, high quality care in order to improve the health, wellbeing and independence of their patients. Part of the Healthcare Management Trust, HMT Sancta Maria is a non-profit organisation using their surpluses to fund medical research, educational grants and dementia charities
You'll work alongside other passionate professionals who are committed to providing the best care. We foster a collaborative and supportive approach to learning that helps everyone succeed.
Our benefits include:
- Private Medical Insurance
- Employer pension contribution
- Wellbeing support
- Long service awards
- Cycle to work scheme
- Recruitment referral scheme
- Continuous learning
- Career progression
- Flexible working options
- 27 Days Annual Leave (Plus Bank holidays)
- Enhanced Maternity Pay
Job description
Job responsibilities
Principal Duties
- Develop and implement robust pre-assessment risk stratification and process
- Review and develop pre-operative screening and guidelines reflecting best practice and national policy
- To work in partnership with nursing and multi-disciplinary colleagues, Consultant users to implementappropriate carefor patients and ensuring all requirements of patient diagnosis, treatment and care are correctly actioned.
- Toparticipatein the creation and maintenance of a safe environment, in which high quality, effective patient/customer focused services are delivered within agreed standards,timeframesand costs.
- To deliver andparticipatein service provisionso as toachieve the requirements of the Care Standards Act, the requirements of Healthcare Inspectorate Wales, Care Qualitycommissionandany other good practice and regulatory requirements to which the Hospital may be subjected.
- To take managerial responsibility of the Pre-Assessment Department in support of the Pre-assessmentTeam Leader/Nurse Lead
- To take managerial responsibility of the Outpatient Department in conjunction with the Outpatient Administration Manager/Patient Services Manager
- To provide clinical,professionaland managerial leadership to all staff working within the Pre-AssessmentandOutpatient department.
- To ensure a high standard of evidence-based care is consistently delivered to all patients attending OPD
- To ensure that the Pre-assessmentandOutpatients departments are safe, effective, caring, responsive and well-led
- To act as a role model and patient advocate, ensuring a positive patient experience for all.
- Tobe responsible forInformation Governance standards.
Clinical
- To ensure the highest standard of evidence-based care is delivered to all patients and their families.
- To act as patient advocate, ensuring privacy, dignity and confidentiality are met
- To ensure a high standard of infection control and the prevention of all avoidable healthcare associated infections
- Tomaintainan appropriate standardof confidentiality and robust record keepingin accordance withstatutory requirements.
- To assess patients, plan and implement examination procedures within specialty.
- To organise facilities for carrying out routine and specialist investigations.
- To oversee, plan and implement the departmental Quality Assurance programme to ensure compliance within regulatory standards.
- To be familiar with, understand and apply the principles of Radiation Safety, both nationally and locally regulated or protocol led, defining and arranging safe systems of work.
- To undertake local reporting systems for patient and staff safety incidents compliant with legislation forUlyssesreporting, to include accidental/erroneousadministration of contrast media (*and / or exposures compliant with IRMER)as applicable.
- To investigate the resultant action planning to better manage systems.
- To undertake localincidentinvestigationswithin modality and complete a full report to regulatory bodies asrequired.
- To schedule and undertake work assessments asrequiredfor trainee staff and accreditation programme candidates
- Toassistwith the practical experience of newly inducted staff, educate and promote adherence to HMT Working Policies for all staff groups within the department.
- To ensure the department leads manage the shift rotas and all other 'Out of Hours' and 'On call' rosters, in line with departmental requirements, negotiatingadditionalcover to meet demands.
- To deal withday to dayqueries generated by patients and staff.
- Toassistin the implementation of all manual and electronic information systems ensuring consistentlyaccuratedata collection and recording, in support of standard data collection, performance activity, audit and capacity and demand analysis.
- The ability to form andmaintainproductive working relationships with all levels of staff andthird partyusers of the Hospital and to work collaboratively with multi-disciplinary colleagues to achieveappropriate researchcanteredpatient focused treatment and care.
- Demonstrative analytical skills, both clinical and non-clinical and a common-sense approach to problem solving.
- The ability toparticipatein the formulation of departmental clinical/business plans and to achieve financial budgets, to lead and manage within agreed clinical / business targets and to achieve clinical/business and financial outcomes which contribute positively to the achievement of the Hospitals overallobjectivesboth clinical,businessand financial.
- To act as a positive role model to staff throughout the Hospital andin particular tothe professional nursing and support staff within the Senior Nurse Practitioners own clinical area.
- The ability to be adaptive,flexibleand responsive to the changing clinical and business needs of the Hospital.
- To promote the ethos of the Healthcare Management Trust, St Hughs Hospitaland Sancta Maria Hospital.
- Toact at all timesin accordance withthe Nursing and Midwifery Council Code of Professional Conduct.
Job description
Job responsibilities
Principal Duties
- Develop and implement robust pre-assessment risk stratification and process
- Review and develop pre-operative screening and guidelines reflecting best practice and national policy
- To work in partnership with nursing and multi-disciplinary colleagues, Consultant users to implementappropriate carefor patients and ensuring all requirements of patient diagnosis, treatment and care are correctly actioned.
- Toparticipatein the creation and maintenance of a safe environment, in which high quality, effective patient/customer focused services are delivered within agreed standards,timeframesand costs.
- To deliver andparticipatein service provisionso as toachieve the requirements of the Care Standards Act, the requirements of Healthcare Inspectorate Wales, Care Qualitycommissionandany other good practice and regulatory requirements to which the Hospital may be subjected.
- To take managerial responsibility of the Pre-Assessment Department in support of the Pre-assessmentTeam Leader/Nurse Lead
- To take managerial responsibility of the Outpatient Department in conjunction with the Outpatient Administration Manager/Patient Services Manager
- To provide clinical,professionaland managerial leadership to all staff working within the Pre-AssessmentandOutpatient department.
- To ensure a high standard of evidence-based care is consistently delivered to all patients attending OPD
- To ensure that the Pre-assessmentandOutpatients departments are safe, effective, caring, responsive and well-led
- To act as a role model and patient advocate, ensuring a positive patient experience for all.
- Tobe responsible forInformation Governance standards.
Clinical
- To ensure the highest standard of evidence-based care is delivered to all patients and their families.
- To act as patient advocate, ensuring privacy, dignity and confidentiality are met
- To ensure a high standard of infection control and the prevention of all avoidable healthcare associated infections
- Tomaintainan appropriate standardof confidentiality and robust record keepingin accordance withstatutory requirements.
- To assess patients, plan and implement examination procedures within specialty.
- To organise facilities for carrying out routine and specialist investigations.
- To oversee, plan and implement the departmental Quality Assurance programme to ensure compliance within regulatory standards.
- To be familiar with, understand and apply the principles of Radiation Safety, both nationally and locally regulated or protocol led, defining and arranging safe systems of work.
- To undertake local reporting systems for patient and staff safety incidents compliant with legislation forUlyssesreporting, to include accidental/erroneousadministration of contrast media (*and / or exposures compliant with IRMER)as applicable.
- To investigate the resultant action planning to better manage systems.
- To undertake localincidentinvestigationswithin modality and complete a full report to regulatory bodies asrequired.
- To schedule and undertake work assessments asrequiredfor trainee staff and accreditation programme candidates
- Toassistwith the practical experience of newly inducted staff, educate and promote adherence to HMT Working Policies for all staff groups within the department.
- To ensure the department leads manage the shift rotas and all other 'Out of Hours' and 'On call' rosters, in line with departmental requirements, negotiatingadditionalcover to meet demands.
- To deal withday to dayqueries generated by patients and staff.
- Toassistin the implementation of all manual and electronic information systems ensuring consistentlyaccuratedata collection and recording, in support of standard data collection, performance activity, audit and capacity and demand analysis.
- The ability to form andmaintainproductive working relationships with all levels of staff andthird partyusers of the Hospital and to work collaboratively with multi-disciplinary colleagues to achieveappropriate researchcanteredpatient focused treatment and care.
- Demonstrative analytical skills, both clinical and non-clinical and a common-sense approach to problem solving.
- The ability toparticipatein the formulation of departmental clinical/business plans and to achieve financial budgets, to lead and manage within agreed clinical / business targets and to achieve clinical/business and financial outcomes which contribute positively to the achievement of the Hospitals overallobjectivesboth clinical,businessand financial.
- To act as a positive role model to staff throughout the Hospital andin particular tothe professional nursing and support staff within the Senior Nurse Practitioners own clinical area.
- The ability to be adaptive,flexibleand responsive to the changing clinical and business needs of the Hospital.
- To promote the ethos of the Healthcare Management Trust, St Hughs Hospitaland Sancta Maria Hospital.
- Toact at all timesin accordance withthe Nursing and Midwifery Council Code of Professional Conduct.
Person Specification
Qualifications
Essential
- Educated to Diploma/Degree level or equivalent
- Registered NMC or HPC Healthcare qualification
- Evidence of recent professional development
Desirable
- Post Graduate Qualification or Masters
- Leadership/Management qualification
- Completion of training/development programs (relevant to role)
- Teaching / Mentoring experience and /or qualification
Experience
Essential
- Substantial experience as a Clinical Leader working within clinical governance, patient safety and quality improvement
- NHS or Independent sector experience
- Experience of working closely with clinicians of varying seniority
- Audit (and/or research) experience
- Knowledge/understanding of the serious incident framework and duty of candour
- Knowledge and understanding of patient experience, involvement and feedback
- Able to provide specialised advice concerning patient care.
- Ability to successfully manage people and change
- Able to Produce high quality and accurate information in the form of, reports, meeting minutes, presentation slides, graphs, action plans etc.
- Able to Lead on producing audits
- Able to Chair committee meetings
- Ability to Provide subject matter expertise to senior managers and heads of departments
- Ability to analysis and prioritise
- Ability to work under pressure to tight and competing deadlines
- Able to prioritise and meet deadlines effectively
- Time management skills
- Ability to use initiative and make decisions
- Analyses problems and implements effective and appropriate solutions
- Effective leadership skills
- Excellent communications skills, written and oral
- Ability to influence and motivate staff to deliver challenging targets
- Able to motivate and support others and encourage effective team working
- Understands the importance of confidentiality and dealing with sensitive information
Desirable
- RCA training and investigation experience and senior incident report writing
- Experience of analysis and benchmarking date
- Knowledge and understanding of the Health Inspectorate Wales regulatory and inspection framework and assurance process
- Masters degree, or equivalent experience
- Knowledge of budgets/financial control
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
- Evaluation of performance, evidence of reflective practice and self development
- Experience of use of a medical software package
- Proven record of effective use of networking and influencing skills
- Ability to think strategically
- Experience of presenting information to a wider audience
Knowledge & Skills
Essential
- Produce high quality and accurate information in the form of, reports, meeting minutes, presentation slides, graphs, action plans etc.
- Lead on producing audits
- Chair committee meetings
- Provide subject matter expertise to senior managers and heads of departments
- Ability to analysis and prioritise
- Ability to work under pressure to tight and competing deadlines
Desirable
- Knowledge of budgets/financial control
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
- Evaluation of performance, evidence of reflective practice and self development
Person Specification
Qualifications
Essential
- Educated to Diploma/Degree level or equivalent
- Registered NMC or HPC Healthcare qualification
- Evidence of recent professional development
Desirable
- Post Graduate Qualification or Masters
- Leadership/Management qualification
- Completion of training/development programs (relevant to role)
- Teaching / Mentoring experience and /or qualification
Experience
Essential
- Substantial experience as a Clinical Leader working within clinical governance, patient safety and quality improvement
- NHS or Independent sector experience
- Experience of working closely with clinicians of varying seniority
- Audit (and/or research) experience
- Knowledge/understanding of the serious incident framework and duty of candour
- Knowledge and understanding of patient experience, involvement and feedback
- Able to provide specialised advice concerning patient care.
- Ability to successfully manage people and change
- Able to Produce high quality and accurate information in the form of, reports, meeting minutes, presentation slides, graphs, action plans etc.
- Able to Lead on producing audits
- Able to Chair committee meetings
- Ability to Provide subject matter expertise to senior managers and heads of departments
- Ability to analysis and prioritise
- Ability to work under pressure to tight and competing deadlines
- Able to prioritise and meet deadlines effectively
- Time management skills
- Ability to use initiative and make decisions
- Analyses problems and implements effective and appropriate solutions
- Effective leadership skills
- Excellent communications skills, written and oral
- Ability to influence and motivate staff to deliver challenging targets
- Able to motivate and support others and encourage effective team working
- Understands the importance of confidentiality and dealing with sensitive information
Desirable
- RCA training and investigation experience and senior incident report writing
- Experience of analysis and benchmarking date
- Knowledge and understanding of the Health Inspectorate Wales regulatory and inspection framework and assurance process
- Masters degree, or equivalent experience
- Knowledge of budgets/financial control
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
- Evaluation of performance, evidence of reflective practice and self development
- Experience of use of a medical software package
- Proven record of effective use of networking and influencing skills
- Ability to think strategically
- Experience of presenting information to a wider audience
Knowledge & Skills
Essential
- Produce high quality and accurate information in the form of, reports, meeting minutes, presentation slides, graphs, action plans etc.
- Lead on producing audits
- Chair committee meetings
- Provide subject matter expertise to senior managers and heads of departments
- Ability to analysis and prioritise
- Ability to work under pressure to tight and competing deadlines
Desirable
- Knowledge of budgets/financial control
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
- Evaluation of performance, evidence of reflective practice and self development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).