Job summary
If you're passionate about care,
innovation and excellence, then HMT could be the perfect place for the next
step in your career. We have an exciting opportunity to our join our Ward team
at Sancta Maria Hospital, Swansea. You will work as a key contact for all of
our patients, Consultant users and colleagues, relating to inpatient and
surgical admission, ensuring an excellent level of customer service at all
times.
You
will use your experience in working in a customer services and administration to provide high quality, accurate,
communication with patients at all times.
Main duties of the job
At HMT, we take pride in delivering
exceptional healthcare through our two private hospitals: St Hugh's Hospital in
Grimsby and Sancta Maria Hospital in Swansea. Both hospitals are dedicated to
providing expert, patient-centred care in a welcoming and compassionate
environment.
Sancta
Maria Hospital offers treatment across all major medical specialties and care
at every step of the process, from initial consultations, assessments and
diagnostic tests to treatment, rehabilitations and post-operative care.
HMT Sancta Maria, along with their
sister hospital HMT ST Hughs in Grimsby, has a mission to provide safe, high
quality care in order to improve the health, wellbeing and independence of
their patients. Part of the Healthcare Management Trust, HMT St Hugh's is a
non-profit organisation using their surpluses to fund medical research,
educational grants and dementia charities
Whether youre working in one of our
care homes, hospitals, or as part of our Shared Support Services team, youll
find an environment that values teamwork and personal growth.
Youll work alongside other passionate
professionals who are committed to providing the best care. We foster a
collaborative and supportive approach to learning that helps everyone succeed.
About us
Our benefits include:
- Competitive pay
- Private Medical Insurance
- Employer pension contribution
- Wellbeing support
- Long service awards
- Cycle to work scheme
- Recruitment referral scheme
- Continuous learning
- Career progression
- Flexible working options
- 27 Days Annual Leave (Plus Bank holidays)
- Enhanced Maternity Pay
Who we are
At the Healthcare Management Trust, we are obsessed with achieving our Vision, to be the most innovative and best quality provider of niche health and social care services. Our Purpose is, to make every contact count, ensuring every resident and patient receives the best possible experience and outcome.
We aim to provide services which value collaboration and place our residents, patients and people at the heart of all we do. We will always do the right thing for our residents, patients and people. We will be outwardly connected to the most innovative practices and service offerings in the market. We will do things differently and will be bold with our ambition to change things for the better.
We are passionate about what we do and so are our people. Bringing their most authentic selves to work and seeking joy and fun in what we do. We will deliver care and clinical interactions compassionately and tailor them to individual needs
- We are caring
- We are enterprising
- We are resourceful
- We are authentic
- We are accountable
Job description
Job responsibilities
Create inpatient and surgical bookings on our patient administration system.
Provide high quality, accurate, communication with patients at all times.
Liaise with patients to answer queries in a courteous, professional and efficient manner.
Act as a liaison to Consultant users and secretaries to ensure that they are fully appraised of their diary commitments.
Act as a liaison for clinical and non-clinical teams to provide accurate, contemporaneous updates of the theatre diary via the scheduler system.
To be responsible for ensuring patients are reviewed, by all departments, in a timely manner in line with the booking process procedure, prompting teams as required.
Where required, ensure patient payments are processed in a timely manner.
Where applicable, update RTT clocks as and when required and to have a good understanding of RTT.
Where applicable, liaise with Insurance companies regarding authorisations.
To be responsible for the health, safety and welfare of yourself and others whilst at work, including colleagues, residents and visitors to the Home and for alerting the officers responsible to any hazards or potential risks to health and safety.
To be fully conversant with the HMT policies relating to Safeguarding of Vulnerable Adults and Whistleblowing.
To ensure compliance with the HMT Information Governance Policy and GDPR, maintaining an appropriate level of confidentiality around issues that may be personal or commercially sensitive.
To ensure compliance with National and local Infection Prevention and Control guidance and policies
Establishing and maintaining positive working relationships both with colleagues, residents, visitors and other health professionals and agencies.
To act as an ambassador for the HMT company Vision. Ethos and Values.
To promote equality and diversity at all times and across all work activities, with an emphasis on protected characteristics and promoting Fairness, Respect, Equality, Dignity and Autonomy (FREDA)
To adhere to HMT policies and procedures.
Attend mandatory training days / courses, on or off site, as per contractual agreement and role requirement
To undertake any other duties and accountabilities which would be lawful, reasonable and appropriate to the role.
Job description
Job responsibilities
Create inpatient and surgical bookings on our patient administration system.
Provide high quality, accurate, communication with patients at all times.
Liaise with patients to answer queries in a courteous, professional and efficient manner.
Act as a liaison to Consultant users and secretaries to ensure that they are fully appraised of their diary commitments.
Act as a liaison for clinical and non-clinical teams to provide accurate, contemporaneous updates of the theatre diary via the scheduler system.
To be responsible for ensuring patients are reviewed, by all departments, in a timely manner in line with the booking process procedure, prompting teams as required.
Where required, ensure patient payments are processed in a timely manner.
Where applicable, update RTT clocks as and when required and to have a good understanding of RTT.
Where applicable, liaise with Insurance companies regarding authorisations.
To be responsible for the health, safety and welfare of yourself and others whilst at work, including colleagues, residents and visitors to the Home and for alerting the officers responsible to any hazards or potential risks to health and safety.
To be fully conversant with the HMT policies relating to Safeguarding of Vulnerable Adults and Whistleblowing.
To ensure compliance with the HMT Information Governance Policy and GDPR, maintaining an appropriate level of confidentiality around issues that may be personal or commercially sensitive.
To ensure compliance with National and local Infection Prevention and Control guidance and policies
Establishing and maintaining positive working relationships both with colleagues, residents, visitors and other health professionals and agencies.
To act as an ambassador for the HMT company Vision. Ethos and Values.
To promote equality and diversity at all times and across all work activities, with an emphasis on protected characteristics and promoting Fairness, Respect, Equality, Dignity and Autonomy (FREDA)
To adhere to HMT policies and procedures.
Attend mandatory training days / courses, on or off site, as per contractual agreement and role requirement
To undertake any other duties and accountabilities which would be lawful, reasonable and appropriate to the role.
Person Specification
Experience
Essential
- Experience working in a customer services and administrative role Excellent interpersonal skills Willing to undertake self-development activities to improve performance and effectiveness Has up-to-date knowledge or demonstrable computer literacy in order to use the following systems: 1. Electronic Patient Records 2. Management of Medical records
Aptitude and Abilities
Essential
- Able to prioritize workload Effective time management skills Ability to use initiative and make decisions under guidance from line manager Effective interpersonal skills
Qualifications
Essential
- Minimum of GCSE English and Mathematics
Desirable
- Already obtained or working toward BTEC/NVQ level in Administration
Person Specification
Experience
Essential
- Experience working in a customer services and administrative role Excellent interpersonal skills Willing to undertake self-development activities to improve performance and effectiveness Has up-to-date knowledge or demonstrable computer literacy in order to use the following systems: 1. Electronic Patient Records 2. Management of Medical records
Aptitude and Abilities
Essential
- Able to prioritize workload Effective time management skills Ability to use initiative and make decisions under guidance from line manager Effective interpersonal skills
Qualifications
Essential
- Minimum of GCSE English and Mathematics
Desirable
- Already obtained or working toward BTEC/NVQ level in Administration
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.