Job responsibilities
(Full document available as a supporting attachment)
JOB
TITLE: Technical
Project Manager
SALARY: N7
REPORTS TO: Head of Digital Delivery
RESPONSIBLE TO: Head of Digital Delivery
BASE: N3i, Aura
Innovation Centre, Hessle
WORKING
HOURS: 7.5 Hours per day covering
a service of
09:00 to 17:00 - Monday to Friday
JOB
PURPOSE
The
postholder will be responsible for the end-to-end delivery of technical and
digital projects across N3i and its customer base, including Primary Care
organisations. The role provides structured project management for internal
initiatives and customer facing technical programmes, ensuring delivery to agreed
scope, time, cost and quality standards.
Key Responsibilities
Manage a portfolio of technical projects
supporting N3i internal services and N3i customers.
Lead delivery of the rolling GP IT Refresh
programme to replace outdated GP Practice devices.
Project manage IT estate moves, site relocations
and infrastructure changes.
Lead technical onboarding projects for new
customers.
Maintain
clear governance, reporting and risk management across all assigned projects.
DUTIES
AND RESPONSIBILITIES
Communication
Act as the primary point of contact for assigned
projects.
Communicate complex technical information to non-technical
audiences.
Engage with GP practices, PCNs, ICBs, customers,
suppliers and internal teams to coordinate delivery activity and resolve issues.
Provide regular progress
updates, highlight reports and escalation of risks, issues and decisions to
senior stakeholders.
Analytical Tasks
Identify, assess and manage project risks,
issues and dependencies implementing mitigating actions and escalation as
required.
Undertake options appraisals and impact
assessments for technical delivery approaches and implementation models.
Monitor delivery performance using data and
feedback, identifying improvement opportunities and lessons learned.
Planning and Organisational Skills
Plan and manage multiple projects concurrently
with competing priorities, adjusting plans in response to operational
pressures.
Develop and maintain project documentation
including plans, milestones, RAID logs, resource schedules and closure reports.
Coordinate delivery activity across technical
teams, suppliers and customer organisations to meet agreed timescales.
Physical Skills
Standard keyboard and digital system skills with
a high level of accuracy for maintaining plans, documentation and reporting.
Occasional travel to GP practices, customer
sites and N3i locations as required for delivery, assurance or stakeholder
engagement.
Policy and Service Development
Implementation
Ensure projects comply with N3i policies, NHS
standards and information governance requirements including data protection.
Contribute to the development of project
management standards, templates and best practice to improve consistency and
quality.
Support service redesign and improvement
initiatives arising from project outcomes.
Responsibilities for Financial and
Physical Resources
Support management of project budgets,
forecasting and value for money considerations in line with N3i financial
procedures.
Coordinate procurement activity and supplier
engagement required for project delivery, including equipment and services.
Ensure appropriate use, tracking and deployment
of IT equipment during refresh, onboarding and move projects.
Responsibilities for Human Resources
Coordinate the work of technical staff and
suppliers assigned to projects, ensuring clarity of tasks, timelines and
deliverables.
Provide guidance and support to colleagues
contributing to delivery, including structured handovers and deployment
coordination.
Support induction and knowledge transfer
activities associated with new services, refreshed estates or onboarding
customers.
Responsibilities for Information
Resources
Maintain accurate project records and
documentation in line with organisational standards and audit requirements.
Ensure handling of sensitive staff and patient
related information complies with data protection and information governance
policies.
Responsibilities for Research and
Development
Identify opportunities to improve project
delivery approaches and technical implementation models across N3i and customer
environments.
Support pilots and evaluation of new delivery
methods, tools or technologies where appropriate.
Freedom to Act
The post holder will manage and organise their own
workload, use their own initiative and work within the organisations policies
and procedures.
The postholder will work to agreed objectives
and will have the freedom to interpret these and deliver results autonomously.
They will be required to identify delivery risks
and issues, take corrective action and escalate appropriately through agreed
governance.
Able to
work on own initiative, organising and prioritising own and other workloads to
changing and often tight deadlines.
This job
description is not meant to be exhaustive.
It describes the main duties and responsibilities of the post. It may be
subject to change in the light of developing organisational and service needs
and wherever possible change will follow
consultation with the post holder.
STANDARD PARAGRAPHS
1.
All
staff are expected to embrace the N3i values which consist of: -
Nurture
encouraging an open and transparent way of working and a culture of trust.
Partner
work in partnership to ensure the smooth and continuous running of service.
Innovate
foster a culture of openness, innovation common aims and goals.
2.
It is
the responsibility of each member of staff to maintain confidentiality at all
times and abide by the N3i policies and procedures.
3.
Staff
must be aware of and adhere to the provisions of the Health and Safety at Work
Act and any associated legislation to ensure their own safety and that of
colleagues, patients, and visitors. Staff must also be aware of the action to
be taken in the event of fire and must complete Fire Awareness Training on an
annual basis.
4.
Staff
who are required to move larger IT equipment are also required to attend
further training in addition to this and will be required to refresh at this
level bi-annually. Other mandatory training requirements that are relevant to
the post must be decided during Personal Development Review and a training plan
developed.
5.
Staff
should be aware of their individual responsibilities under the Equality Policy
and ensure that they comply to the policy which requires that all colleagues
and service users be treat with respect.
6.
Staff
must be aware of their individual responsibilities under the Information
Security Policy / standards, ensuring they are aligned with ISO27001 and other
regulatory frameworks.
7.
N3i is
committed to a policy of zero tolerance of abuse. All staff have a duty to
contribute to the detection, reporting and prevention of abuse and to safeguard
those in our care. Safeguarding is everybody's business.
8.
Ensure high standards of environmental cleanliness are
maintained.
9.
This
job description is not meant to be exhaustive. It describes the main duties and
responsibilities of the post. It may be subject to change in the light of
developing organisational and service needs and wherever possible
change will follow consultation with the post holder.
