Job summary
West Kent Primary Care (WKPC) is seeking to employ a Care Coordinator on behalf of Weald Primary Care Network (PCN).
Interview date: scheduled for the morning of Thursday 3 July and the morning of Friday 4 July 2025 at West Kent Primary Care's offices at the Hospice in the Weald (Pembury).
Main duties of the job
As a Care Coordinator for Weald Primary
Care Network, you will be working closely with GPs, other primary care
professionals within the PCN and your Care Coordination colleagues to
coordinate and navigate health and care systems, making sure that personalised
care and support is made available to patients and their carers. This is
predominantly an administrative role, working with EMIS and other primary care
systems to support practices in meeting contractual requirements to ensure each
patient is invited to appointments as required. You may also be talking
directly with patients with a cancer diagnosis to ensure the right information
and support is provided to them at the right time.
We are looking for candidates who are
enthusiastic, adaptable to change and have a good level of competence in use of
IT in systems. Candidates should exhibit good organisational skills and the
ability to communicate effectively with a wide range of healthcare
professionals and other stakeholders including patients, families and carers.
About us
West Kent Primary Care will act as employer for this role. We are a collaborative and ambitious GP Federation working with GP practices across Sevenoaks, Weald, Tonbridge, Tunbridge Wells, Malling, and Maidstone to improve General Practice provision in the area. West Kent Primary Care are a supportive and friendly organisation whose aim is to provide high quality, seamless health care that enables people to lead healthier lives, whilst feeling supported and cared for.
What we can offer:
- Favourable terms and conditions
- Match NHS Annual Leave entitlement
- NEST and NHS Pension
- A comprehensive induction into the company followed by a local induction to introduce you to the role
- Training, support, and development in your career
- Flexible working arrangements
- Recognition via Employee of the Month scheme
- Wellbeing support and Employee Assistance Programme
*Due to the geographical location and travel required for the role, it would be beneficial to have a full driving license.
Job description
Job responsibilities
Job purpose
This role
will require the post holder to support practices with achieving Quality
Outcomes Framework (QOF), Investment and Impact Fund (IIF), Direct Enhanced
Service (DES) and Care Quality Commission (CQC) requirements; full support and
training will be given. This role will involve working in practices, working
from home and occasional work in the offices at West Kent Primary Care. In
addition, you will be working closely with practice teams to organise and
monitor patient access to services in particular chronic disease clinics.
More
specifically the role may include:
-
Monitoring
urgent 2 week wait referrals
-
Review of
vaccination achievements and to assist in appointments for target groups
-
Providing
personalised care to target groups
-
Making
patients aware of when routine appointments are due and supporting with booking
these appointments
-
Assist
with administrative work around personalised care
-
Supporting
practices with system usage and ensuring systems are updated
-
Assisting
with medicine monitoring for drugs such as DOACs
The remit
of this role is wide ranging and will adapt as our practice and PCN priorities
change.
Key requirements
-
Excellent communication skills as
well as the ability to articulate complex information both verbally and in
writing.
-
General ability to learn new IT
systems and work with Excel and other Microsoft applications.
-
Able to manage own workload and
time, flexible and able to meet deadlines.
-
Be willing to undertake Personalised
Care Institute course and e-learning modules.
Key responsibilities
-
Provide
administrative support to GP Practices and PCN Teams.
-
Take lead
role in managing recall systems for chronic disease management.
-
Good
interpersonal skills with ability to establish rapport with patients and multiple
teams.
-
Promote
and maintain professional relationships with key PCN, practice and external
staff when carrying out role.
-
Involvement
in other defined PCN projects where required.
-
Requirement
to travel between GP practices.
Working relationships
Although focused on practice-based work,
the role will require regular interface with other professionals to promote
greater integration of the PCN in the wider community setting including:
-
Patients
-
GPs, nurses, and other
practice staff
-
PCN Clinical Director
-
Other healthcare professionals involved in medicines management including Clinical Pharmacists
-
GP prescribing leads in
practices
-
Community nurses and other
allied health professionals including learning disability nurses.
-
Community pharmacists and support staff
-
Hospital staff with
responsibilities for prescribing and medicines optimisation
-
Care Home staff where required
PLEASE SEE THE ATTACHED JOB DESCRIPTION AND PERSON SPECIFICATION FOR FULL DETAILS
Job description
Job responsibilities
Job purpose
This role
will require the post holder to support practices with achieving Quality
Outcomes Framework (QOF), Investment and Impact Fund (IIF), Direct Enhanced
Service (DES) and Care Quality Commission (CQC) requirements; full support and
training will be given. This role will involve working in practices, working
from home and occasional work in the offices at West Kent Primary Care. In
addition, you will be working closely with practice teams to organise and
monitor patient access to services in particular chronic disease clinics.
More
specifically the role may include:
-
Monitoring
urgent 2 week wait referrals
-
Review of
vaccination achievements and to assist in appointments for target groups
-
Providing
personalised care to target groups
-
Making
patients aware of when routine appointments are due and supporting with booking
these appointments
-
Assist
with administrative work around personalised care
-
Supporting
practices with system usage and ensuring systems are updated
-
Assisting
with medicine monitoring for drugs such as DOACs
The remit
of this role is wide ranging and will adapt as our practice and PCN priorities
change.
Key requirements
-
Excellent communication skills as
well as the ability to articulate complex information both verbally and in
writing.
-
General ability to learn new IT
systems and work with Excel and other Microsoft applications.
-
Able to manage own workload and
time, flexible and able to meet deadlines.
-
Be willing to undertake Personalised
Care Institute course and e-learning modules.
Key responsibilities
-
Provide
administrative support to GP Practices and PCN Teams.
-
Take lead
role in managing recall systems for chronic disease management.
-
Good
interpersonal skills with ability to establish rapport with patients and multiple
teams.
-
Promote
and maintain professional relationships with key PCN, practice and external
staff when carrying out role.
-
Involvement
in other defined PCN projects where required.
-
Requirement
to travel between GP practices.
Working relationships
Although focused on practice-based work,
the role will require regular interface with other professionals to promote
greater integration of the PCN in the wider community setting including:
-
Patients
-
GPs, nurses, and other
practice staff
-
PCN Clinical Director
-
Other healthcare professionals involved in medicines management including Clinical Pharmacists
-
GP prescribing leads in
practices
-
Community nurses and other
allied health professionals including learning disability nurses.
-
Community pharmacists and support staff
-
Hospital staff with
responsibilities for prescribing and medicines optimisation
-
Care Home staff where required
PLEASE SEE THE ATTACHED JOB DESCRIPTION AND PERSON SPECIFICATION FOR FULL DETAILS
Person Specification
Qualifications
Desirable
- Educated to A level in relevant subject or equivalent level
Other
Essential
- Advanced keyboard skills, use of a range of software
- Car driver
Analytical and Project Management
Essential
- Problem solving skills and ability to respond to sudden unexpected demands
- Excellent time management skills with the ability to re-prioritise
- Skills for manipulating information.
- Skills for supporting project management and planning workload
- Effective management of own time and diary
- Ability to work on your own initiative and organise own workload with minimal supervision working to tight and often changing timescales
Experience
Essential
- Knowledge of administrative procedures and information analysis
- Able to use Microsoft Office applications with above average capability with Word, Excel, and PowerPoint.
Desirable
- Previous experience as a practice receptionist or administrator
- Experience using the clinical systems
- Basic knowledge of project principles
- Previously worked in similar position within the health sector
Communication skills
Essential
- Skills for communicating complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills
- Ability to pull together comprehensive process documents
- Negotiating, networking and persuasive skills
- Ability to communicate effectively at a range of levels
Person Specification
Qualifications
Desirable
- Educated to A level in relevant subject or equivalent level
Other
Essential
- Advanced keyboard skills, use of a range of software
- Car driver
Analytical and Project Management
Essential
- Problem solving skills and ability to respond to sudden unexpected demands
- Excellent time management skills with the ability to re-prioritise
- Skills for manipulating information.
- Skills for supporting project management and planning workload
- Effective management of own time and diary
- Ability to work on your own initiative and organise own workload with minimal supervision working to tight and often changing timescales
Experience
Essential
- Knowledge of administrative procedures and information analysis
- Able to use Microsoft Office applications with above average capability with Word, Excel, and PowerPoint.
Desirable
- Previous experience as a practice receptionist or administrator
- Experience using the clinical systems
- Basic knowledge of project principles
- Previously worked in similar position within the health sector
Communication skills
Essential
- Skills for communicating complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills
- Ability to pull together comprehensive process documents
- Negotiating, networking and persuasive skills
- Ability to communicate effectively at a range of levels
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
