Job summary
This is an exciting opportunity to join our Medical Secretary team. You will be working as part of a team providing high quality audio typing for the department.
You will be a conscientious and enthusiastic team player with excellent audio typing skills, good organisational and communication skills with a sound typing background.
You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable.
You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure.
The ability to manage your time and prioritise your workload whilst remaining patient focused is essential.
You will be responsible for the audio typing of clinical correspondence within specified timescales.
You will need to be a fast and accurate audio typist with knowledge of medical terminology.
You will also be able to prioritise your workload with constantly changing demands to meet agreed deadlines.
You will be able to use your own initiative and respond to queries appropriately.
The role is based working from home but the successful candidate will be expected to include easy and quick access to our hospitals at Ashford, Canterbury and Margate on a small number of occasions as needed and directed.
Interview Date: 19th and 20th June 2025
Main duties of the job
Job
Purpose
To
provide Audio Typist Services for Consultants and Practitioners who practice at
Spencer Private Hospitals.
About us
About Spencer Private Hospitals
Spencer Private Hospitals recognise and value all of their staff and are committed to developing a well-trained and flexible workforce.
Staff wellbeing is a priority for the organisation with some perks of employment being -
- Free on-site staff carparking
- Staff discount for treatments
- Enrolment into a staff pension scheme
- Investment in staff training
- Annual salary increment
- Additional benefits available in line with our NHS colleagues
- Local retail discounts
We are also fortunate enough to be based in East Kent, arguably one of the most beautiful parts of the UK, often boasting the best weather due to our close proximity to Western Europe and is aptly know by the missive `the Garden of England. We are a short hop across the channel to France with the added bonus of fast rail connections to Europe, London and surrounding areas. The availability of high-quality schools which support grammar school education as well as academy and private schools are all available within the locality.
Our CQC report has a rating of Good and we are now on an improvement trajectory to Outstanding.
Spencer Private Hospitals is an equal opportunity employer. This position is subject to a Disclosure and Barring check.
Job description
Job responsibilities
SPENCER PRIVATE HOSPITALS
Job Description
Job Title: Medical Typist
Department: Medical Secretary
Responsible to: Deputy Head of Customer Services
Accountable to: Head of Commercial and Customer Services
Job Purpose
To provide Audio Typist Services for Consultants and Practitioners who practice at Spencer Private Hospitals.
Key Relationships
Patients
Service Users
Relatives/Friends/Family
SPH Colleagues
Consultants
NHS Colleagues
GP Practices
Key Responsibilities
Financial
Liaise with patients, consultants, ward clerks and outpatient nurses to ensure the smooth running of clinics and admissions
Assisting with the full capacity of clinics is achieved to ensure maximum income
Assist with meeting contractual targets to ensure no loss of income to the company
Check patient outcomes match the dictation to ensure the Finance Team can bill appropriately
Business Development
- Build a quality service for patients and service users
To participate in the annual review of departmental policies and procedures to ensure that they reflect good practice and to ensure that all requirements are complied with.
To work towards external ISO9001/2015 and ISO1401/2015 accreditation
To participate in interdepartmental SLA reviews on an annual and ad hoc basis
Quality
- Provide quality and accurate medical audio typist services to Clinicians at all sites using electronic audio dictation facilities
To work as part of the secretarial team and provide cover for colleagues as and when required across all sites
To ensure that all local and in-house policies and legal requirements relating to clinical care, GDPR and Health and Safety are complied with
To act in a discreet, diplomatic and tactful manner at all times
To ensure that all discharged waiting list patients correspondence is archived and distributed accordingly
Maintaining a medical record system on the inhouse system
To provide a choose and book secretarial service to Consultants
To answer telephone and email enquiries, relay messages and liaise with Consultants, secretaries and departments within the hospital
To provide a discreet, sympathetic and professional patient service
Develop in depth service knowledge of Spencer Private Hospitals and offer information about our services to our clients
Liaise regularly with external service users, ensuring that all contract obligations are met and upheld
Workforce
To participate in in-house training sessions and attend meetings and discussions when required
To maintain a professional service to patients, clinicians and stakeholders at all times
To meet tight deadlines and work as a team to plan in workloads
To liaise with internal colleagues and provide updates on patients as required
Job description
Job responsibilities
SPENCER PRIVATE HOSPITALS
Job Description
Job Title: Medical Typist
Department: Medical Secretary
Responsible to: Deputy Head of Customer Services
Accountable to: Head of Commercial and Customer Services
Job Purpose
To provide Audio Typist Services for Consultants and Practitioners who practice at Spencer Private Hospitals.
Key Relationships
Patients
Service Users
Relatives/Friends/Family
SPH Colleagues
Consultants
NHS Colleagues
GP Practices
Key Responsibilities
Financial
Liaise with patients, consultants, ward clerks and outpatient nurses to ensure the smooth running of clinics and admissions
Assisting with the full capacity of clinics is achieved to ensure maximum income
Assist with meeting contractual targets to ensure no loss of income to the company
Check patient outcomes match the dictation to ensure the Finance Team can bill appropriately
Business Development
- Build a quality service for patients and service users
To participate in the annual review of departmental policies and procedures to ensure that they reflect good practice and to ensure that all requirements are complied with.
To work towards external ISO9001/2015 and ISO1401/2015 accreditation
To participate in interdepartmental SLA reviews on an annual and ad hoc basis
Quality
- Provide quality and accurate medical audio typist services to Clinicians at all sites using electronic audio dictation facilities
To work as part of the secretarial team and provide cover for colleagues as and when required across all sites
To ensure that all local and in-house policies and legal requirements relating to clinical care, GDPR and Health and Safety are complied with
To act in a discreet, diplomatic and tactful manner at all times
To ensure that all discharged waiting list patients correspondence is archived and distributed accordingly
Maintaining a medical record system on the inhouse system
To provide a choose and book secretarial service to Consultants
To answer telephone and email enquiries, relay messages and liaise with Consultants, secretaries and departments within the hospital
To provide a discreet, sympathetic and professional patient service
Develop in depth service knowledge of Spencer Private Hospitals and offer information about our services to our clients
Liaise regularly with external service users, ensuring that all contract obligations are met and upheld
Workforce
To participate in in-house training sessions and attend meetings and discussions when required
To maintain a professional service to patients, clinicians and stakeholders at all times
To meet tight deadlines and work as a team to plan in workloads
To liaise with internal colleagues and provide updates on patients as required
Person Specification
Qualifications
Essential
- Maths and English (GCSE or equivalent) grade C or above
Desirable
- Medical Secretary Qualification
Skills
Essential
- Audio typing
- Good working knowledge of Word/Excel/Outlook
- Proven track record of delivering service beyond all expectations
Desirable
- Previous experience of health industry software
Skills
Essential
- Audio typing
- Good working knowledge of Word/Excel/Outlook
- Proven track record of delivering service beyond all expectations
Desirable
- Previous experience of health industry software
Other
Essential
- Permission to work in the UK
- Ability to travel between sites
Skills
Essential
- Audio typing
- Good working knowledge of Word/Excel/Outlook
- Proven track record of delivering service beyond all expectations
Desirable
- Previous experience of health industry software
Experience
Essential
- Proven experience working in a medical environment
- Experience of administrative or secretarial tasks
Desirable
- Previously worked in the private healthcare sector
Personal Attributes
Essential
- Outstanding communication skills
- Polite and confident telephone manner
- Organised and methodical in approach
- Able to work under pressure
- Ability to act on own initiative
- Self-motivated
- Effective communicator
- Good time management ensuring all tasks are achieved
- Able to meet deadlines
- Demonstrates the ability to prioritise workload effectively
Desirable
- Outgoing personality
- Flexible approach
- Previous experience of working in a team
Person Specification
Qualifications
Essential
- Maths and English (GCSE or equivalent) grade C or above
Desirable
- Medical Secretary Qualification
Skills
Essential
- Audio typing
- Good working knowledge of Word/Excel/Outlook
- Proven track record of delivering service beyond all expectations
Desirable
- Previous experience of health industry software
Skills
Essential
- Audio typing
- Good working knowledge of Word/Excel/Outlook
- Proven track record of delivering service beyond all expectations
Desirable
- Previous experience of health industry software
Other
Essential
- Permission to work in the UK
- Ability to travel between sites
Skills
Essential
- Audio typing
- Good working knowledge of Word/Excel/Outlook
- Proven track record of delivering service beyond all expectations
Desirable
- Previous experience of health industry software
Experience
Essential
- Proven experience working in a medical environment
- Experience of administrative or secretarial tasks
Desirable
- Previously worked in the private healthcare sector
Personal Attributes
Essential
- Outstanding communication skills
- Polite and confident telephone manner
- Organised and methodical in approach
- Able to work under pressure
- Ability to act on own initiative
- Self-motivated
- Effective communicator
- Good time management ensuring all tasks are achieved
- Able to meet deadlines
- Demonstrates the ability to prioritise workload effectively
Desirable
- Outgoing personality
- Flexible approach
- Previous experience of working in a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
