Job responsibilities
Job
Title: Housekeeper
Department: Facilities
Responsible
to: Facilities Team Leader
Accountable
to: Site
Supervisor
Job
Purpose
To be responsible for the day-to-day
cleaning of patients rooms, Cleaning of all departments including clinical and
communal areas within the hospital by providing the highest possible standard
of hygiene, cleanliness, and appearance always.
To assist in the preparation and safe provision of food and beverages to
patients as required.
Key
Relationships
Work
in close liaison, with Facilities Team , Clinical Team and all Clinical Heads
of Department.
No
line management responsibilities.
Key
Responsibilities
Financial
Maintain
appropriate levels of stocked cleaning materials within the department. Liaise
with the Hospitality Manager in line with local financial policies and
procedures.
Ordering
of items required when asked to do so or in the absence of the Hospitality
Manager.
Business
Development
To
participate in staff appraisal with the identification of personal and
team objectives.
To attend mandatory department meetings in-line with local
policy.
To participate in all mandatory training sessions both face
to face and on-line.
Quality
To always interact compassionately
and professionally with patients and carers.
To
show commitment to and participate in quality improvement activities.
Assist
in the kitchen with the food preparation and service to patients and staff.
Have
to ability to work independently and as part of a team.
To carry out any cleaning task to a
high standard within the hospital and ensure all required documentation is
fully completed.
Undertakes administrative tasks in
relation to own work e.g., filing, photocopying, distributing, and
gathering in Customer Comments cards.
Provision of food and beverages to
patients in line with food hygiene regulations. To complete Gov.uk
Allergen training Yearly.
Provides information, in accordance
with standard coding, on appropriate food choices / menus to meet specific
cultural or dietary needs.
To
ensure that uniforms are maintained and worn in line with local policy.
Ensure ID badges are always worn.
Ensure
Health and Safety Regulations are strictly adhered to including all COSHH
& HACCAP regulations.
To adhere to all hospital policies
and procedures to ensure they reflect good practice.
Liaise and communicate constantly
with nursing staff regarding patient discharges and admissions.
Correctly bag, tag, and remove rubbish
to the waste disposal area.in line with waste management policy.
Report and keep the Team Leader
& Line Manager informed of any problems in a timely manner.
Report to porters of any repairs
and maintenance in the building which is needed.
Ensure security of housekeeping
goods and equipment.
Workforce
Be flexible and carry out your duties
to an exceptional standard.
Maintain a professional working
relationship with all staff and adhere to the values and behaviours
expected when working at Spencer Private Hospitals.
Equal Opportunities
It is the aim of the hospital to ensure that no job applicant or employee
receives less favourable treatment on the grounds of age, sex, race, colour,
nationality or ethnic or national origins, or is not placed at a disadvantage
by conditions or requirements which cannot be shown to be justifiable. To this end, the hospital has an Equal
Opportunities Policy, and it is for each employee to contribute to its success.
Health &
Safety
All Employees must be aware of the
responsibility placed on them under the Health and Safety at Work Act (1974),
to ensure that the agreed safety procedures are carried out to maintain a safe
environment for employees and visitors.
Individual employees should also refer to specific health and safety
requirements within their own job descriptions.
Data Protection
If required to do so, to obtain,
process and/or use information held on a computer or word-processor in a fair
and lawful way. To hold data only for
the specific registered purpose, and not to use or disclose it in any way
incompatible with such purpose. To
disclose data only to authorised persons or organisations as instructed by Spencer
Private Hospitals.
Customer Care
It is the aim of the hospital to
provide patients and clients with the best possible care and service. In order to meet this aim all of our staff
are required, at all times, to put the patient or client first and do their
utmost to meet their requests and needs courteously and efficiently.
Confidentiality
To ensure that confidential
information is not disclosed about Spencer Private Hospitals (including
information regarding patients and staff) to any unauthorised member of staff,
or to anyone outside the employment of Spencer Private Hospitals.
This job description is intended to reflect, in outline, the
responsibilities of the post holder, which may change over time with corporate
or local business needs of Spencer Private Hospitals. It will therefore be subject to periodic
review and amendment in the light of changing circumstances and following
consultation with the post holder.
Signed: Date: .
CORPORATE
VALUES
Spencer Private Hospitals has a set of
core values which are at the heart of the vision and all that we do. We expect our team members to demonstrate
these values in all areas of their work.
Customer
Focus We listen and
adapt to the needs of our patients and stakeholders.
Responsibility
We are involved and accountable. We
respect, recognise, and develop our people.
Innovation Developing our business is our key
driver, innovating our services and products to increase our visibility within
the market in East Kent.
Performance We measure our performance through
evaluation of processes, creating efficiencies and striving to improve
processes, creating efficiencies and striving to improve work.
Teamwork We value our colleagues and are
encouraged to work collaboratively with other and take ownership for our own
training and development.
BEHAVIOURS
PERFORMANCE
Understands
the corporate objectives of Spencer Private Hospitals and consistently
produces work of a high standard, taking ownership and seeing tasks through
to the end. Is motivated to do a great job and are not afraid to suggest
different ways of working to help create efficiencies and improve
performance.
RESPECT
Treating
everyone as you would want to be treated. We believe that respect does not
just build character, it reveals it. Respect is often misunderstood, and many
people expect others to show it to them, while not practicing this
themselves. At SPH, we expect staff to show and practice respect to everyone.
You do not have to like every person you come into contact with. However,
your ability to show respect and be respectful in front of, is a direct
reflection on your character, not theirs. Archie Moore
INNOVATION
Challenges
appropriately and is prepared to raise concerns about quality, safety, and
performance. Is actively engaged with improving the experience of patients
and customers, learns from their experience and seeks to continuously improve
their own performance and the performance of the service.
MAXIMISE
We
maximise the talents, contributions and expertise of our staff. We encourage
all staff to own their SPH experience, taking an active part in supporting
us to maximise their staff potential and contribution, enabling all staff to
be a key part in the companys success.
EXCELLENCE
Actively builds and maintains effective and
respectful relationships adapting their approach where necessary. Confidently
communicates in an open accurate and straightforward way and demonstrates
effective communication skills to promote the needs of our patients and
customers. Has a clear sense of their role, responsibilities, and purpose
within their team.
