Spencer Private Hospitals Ltd

Finance Assistant Sales Ledger Invoicing & Credit Control

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Job summary

We are looking for someone with excellent numerical and customer service skills to join our small and friendly finance sales ledger team to do sales invoicing and provide some cover for credit control.

The primary task will be sales ledger invoicing. The billing process can be complex so attention to detail and a high level of accuracy, along with the ability to manage a busy workload and meet deadlines are essential.

Another significant part of the role will be dealing with patient queries, by telephone and by email, so excellent communication skills with a high level of empathy and appreciation of patient confidentiality are essential.

Tasks will also include providing cover for credit control and processing card payments.

A good level of computer literacy is required, although full training will be given, as the work will involve using a number of systems, including the patient database, Microsoft Office programs including Excel and Outlook, and filing of electronic documents in the companys shared files.

The role will be on a work from home basis, with occasional travel to our hospital sites and head office at Margate, Ashford, Canterbury and Betteshanger.

Interview Date: 17th December 2024

Main duties of the job

Issuing sales invoices for inpatient and outpatient appointments. Ensuring that invoices are billed in line with the correct contract and collecting and recording the relevant treatment elements and costs. Assist with credit control including the timely processing of customer receipts, with any related patient queries dealt with efficiently and with empathy. Supporting the Finance Team Leader and ensuring that monthend timetables are adhered to.

About us

Spencer Private Hospitals recognise and value all of their staff and are committed to developing a well-trained and flexible workforce.

Staff wellbeing is a priority for the organisation with some perks of employment being -

Free on-site staff carparking
Staff discount for treatments
Enrolment into a staff pension scheme
Investment in staff training
Annual salary increment
Additional benefits available in line with our NHS colleagues
Local retail discounts

We are also fortunate enough to be based in East Kent, arguably one of the most beautiful parts of the UK, often boasting the best weather due to our close proximity to Western Europe and is aptly know by the missive `the Garden of England. We are a short hop across the channel to France with the added bonus of fast rail connections to Europe, London and surrounding areas. The availability of high-quality schools which support grammar school education as well as academy and private schools are all available within the locality.

Our CQC report has a rating of Good and we are now on an improvement trajectory to Outstanding.

Spencer Private Hospitals is an equal opportunity employer. This position is subject to a Disclosure and Barring check.

Date posted

21 November 2024

Pay scheme

Other

Salary

£13.50 to £14.82 an hour dependent upon qualifications and experience

Contract

Permanent

Working pattern

Part-time, Home or remote working

Reference number

E0005-24-0074

Job locations

Units 2 & 4 Almond House

Betteshanger Country Park

Betteshanger, Deal

Kent

CT14 0EN

Job description

Job responsibilities

SPENCER PRIVATE HOSPITALS

Job Description

Job Title: Finance Assistant Sales Ledger Invoicing and Credit Control

Department: Finance

Responsible to: Finance Team Leader

Accountable to: Finance Manager

JOB PURPOSE

KEY RELATIONSHIPS

Finance Team Leader

Deputy Finance Team Leader

Finance Sales Ledger team

Administration teams

Outpatient nursing team

Ward clerk and Matrons Assistants

External: Patients

External: Consultants

KEY RESPONSIBILITIES

Billing of outpatient appointments, ensuring that sales pricing is aligned to the correct contract, that charges are complete and correct and that related provider fees are recorded

Billing of inpatient appointments, ensuring that sales pricing is aligned to the correct contract, that charges are complete and correct and that related provider and Trust fees are recorded

Liaising with colleagues across the organisation and parent entity to ensure that relevant information is received in a timely manner to enable billing

Assist with the preparation of monthly consultant room fee invoices

Billing of pre-assessment appointments, ensuring that sales pricing is aligned to the correct contract and that charges are complete and correct

Respond to customer queries by telephone and email, resolving issues efficiently and with empathy and discretion

Maintenance of patient notes on system (recording all enquiries)

Taking customer payment details by telephone, processing and receipting where required

Assist with the sending of completed invoices to the relevant insurers or customers as requested via the necessary channels e.g. Healthcode

Assist with the monitoring of advance payments due, and collection of inpatient payments at least three days prior to admission

Assist with the completion and reconciliation of daily cash sheets

Preparing refund requests, ensuring relevant approvals received prior to processing and raising Compucare Sales Ledger Refund documents

Carry out all necessary departmental filing

Ensure that all tasks are completed in line with the month end close timetable

Contribute to the development and improvements for the finance department

Financial

To continue to review and create efficiencies, improving our relationships with our partners across the business

Quality

To maintain high standards ensuring high stakeholder satisfaction

Equal Opportunities

It is the aim of the hospital to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, sex, race, colour, nationality or ethnic or national origins, or is not placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end, the hospital has an Equal Opportunities Policy and it is for each employee to contribute to its success.

Health & Safety

All Employees must be aware of the responsibility placed on them under the Health and Safety at Work Act (1974), to ensure that the agreed safety procedures are carried out to maintain a safe environment for employees and visitors. Individual employees should also refer to specific health and safety requirements within their own job descriptions.

Data Protection

If required to do so, to obtain, process and/or use information held on a computer or word-processor in a fair and lawful way. To hold data only for the specific registered purpose, and not to use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed by Spencer Private Hospitals.

Customer Care

It is the aim of the hospital to provide patients and clients with the best possible care and service. In order to meet this aim all of our staff are required, at all times, to put the patient or client first and do their utmost to meet their requests and needs courteously and efficiently.

Confidentiality

To ensure that confidential information is not disclosed about Spencer Private Hospitals (including information regarding patients and staff) to any unauthorised member of staff, or to anyone outside the employment of Spencer Private Hospitals.

This job description is intended to reflect, in outline, the responsibilities of the post holder, which may change over time with corporate or local business needs of Spencer Private Hospitals. It will therefore be subject to periodic review and amendment in the light of changing circumstances and following consultation with the post holder.

Signed: Date: ..

CORPORATE VALUES

Spencer Private Hospitals has a set of core values which are at the heart of the vision and all that we do. We expect our team members to demonstrate these values in all areas of their work.

BEHAVIOURS

PERFORMANCE

Understands the corporate objectives of Spencer Private Hospitals and consistently produces work of a high standard, taking ownership and seeing tasks through to the end. Is motivated to do a great job and are not afraid to suggest different ways of working to help create efficiencies and improve performance.

RESPECT

Treating everyone as you would want to be treated. We believe that respect does not just build character, it reveals it. Respect is often misunderstood, and many people expect others to show it to them, while not practicing this themselves. At SPH, we expect staff to show and practice respect to everyone. You do not have to like every person you come into contact with. However, your ability to show respect and be respectful in front of, is a direct reflection on your character, not theirs. Archie Moore

INNOVATION

Challenges appropriately and is prepared to raise concerns about quality, safety, and performance. Is actively engaged with improving the experience of patients and customers, learns from their experience and seeks to continuously improve their own performance and the performance of the service.

MAXIMISE

We maximise the talents, contributions and expertise of our staff. We encourage all staff to own their SPH experience, taking an active part in supporting us to maximise their staff potential and contribution, enabling all staff to be a key part in the companys success.

EXCELLENCE

Actively builds and maintains effective and respectful relationships adapting their approach where necessary. Confidently communicates in an open accurate and straightforward way and demonstrates effective communication skills to promote the needs of our patients and customers. Has a clear sense of their role, responsibilities, and purpose within their team.