Reception Officer

Spencer Private Hospitals Ltd

This job is now closed

Job summary

Spencer Private Hospitals are looking to recruit a friendly, welcoming, and enthusiastic Reception Officer to join a motivated administration team that delivers outstanding customer service to a variety of self-pay, private medical insured, and NHS patients.

You will need to be flexible, have a good telephone manner, excellent face to face interpersonal skills, an ability to prioritise workloads and demonstrate team work to be successful in this role.

The role is based at our Margate site, but the successful candidate will be expected to travel to our Canterbury, Ashford and Head Office sites as needed and directed.

The role is full time, 37.5 hours/week. There will be the requirement to work weekends as clinics dictate on a rota with the team. Enhancements of 30% for Saturday working and 60% for Sunday working is applied for any weekend working.

Interview Date 6th August 2024

Main duties of the job

Job Purpose:

To provide a professional, welcoming and polite reception service for all visitors and staff. To filter and direct calls accordingly in a calm and timely manner, whilst assisting with other daily reception tasks in line with the requirements of the role.

Key Relationships

Line manager is Reception Team Leader

Work in close liaison with Outpatients, Ward and Bookings Team

No line management responsibilities

Liaison with Ophthalmology Engagement Team

Liaison with Medical Secretaries

Financial

Effectively bill patients for treatments within out-patient department and update patients account accordingly
Complete outcomes for all patients correctly ensuring all patients are added to the correct waiting list or marked as discharged
Adjust where necessary billing episodes to reflect correct charging
Provide quotes for procedures to self-pay customers within 48 hours of request

Quality

Meet and great clients in a warm, friendly and professional manner
Answer, screen and direct telephone calls, take and communicate accurate messages in a polite and professional manner

Responsible for maintaining the check in list and reception area throughout the day

Effectively manage all administration tasks considered necessary for the smooth running of the department i.e. sending appointment letters, sending emails, requesting results etc.

Investigate and resolve queries and discrepancies, reporting findings to relevant parties as per SPH policies and procedures

About us

Spencer Private Hospital (SPH) has a dedicated ward team which it augments with agency staff and colleagues from within the NHS. Their experience allows us to provide this excellence of care which is expected by our patients.

SPH offers appropriate education and training for the staff who work within the organisation and aspires to be the private provider of choice within Kent

Benefits of working for the organisation are significant and are not only limited to a generous salary offer.

Date posted

13 July 2024

Pay scheme

Other

Salary

£23,957 to £25,532 a year

Contract

Permanent

Working pattern

Full-time

Reference number

E0005-24-0041

Job locations

Spencer Private Hospitals

Ramsgate Road

Margate

Kent

CT9 4BG

Job description

Job responsibilities

To provide a professional, welcoming and polite reception service for all visitors and staff. To filter and direct calls accordingly in a calm and timely manner, whilst assisting with the other daily reception tasks in line with the requirements of the role.

Job description

Job responsibilities

To provide a professional, welcoming and polite reception service for all visitors and staff. To filter and direct calls accordingly in a calm and timely manner, whilst assisting with the other daily reception tasks in line with the requirements of the role.

Person Specification

Skills

Essential

Excellent knowledge of Microsoft Packages
Exceptional customer service skills
Proven track record of delivering service beyond all expectations

Experience

Essential

Proven experience working with the public both over the phone and face to face
Knowledge/experience in a healthcare/medical environment
Experience of booking appointments

Desirable

Previous experience of health industry software e.g. Compucare/Patient Centre

Qualifications

Essential

Maths and English (GCSE or equivalent) grade C or above

Desirable

NVQ 2 or 3 in Customer Services
IT Qualification

Person Specification

Skills

Essential

Excellent knowledge of Microsoft Packages
Exceptional customer service skills
Proven track record of delivering service beyond all expectations

Experience

Essential

Proven experience working with the public both over the phone and face to face
Knowledge/experience in a healthcare/medical environment
Experience of booking appointments

Desirable

Previous experience of health industry software e.g. Compucare/Patient Centre

Qualifications

Essential

Maths and English (GCSE or equivalent) grade C or above

Desirable

NVQ 2 or 3 in Customer Services
IT Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.