Associate Transformation Manager

Job description

Job responsibilities

Key Duties and Responsibilities:

The duties and responsibilities will include, but will not be limited to, the following:

Neighbourhood Development

• Support the Transformation Managers and Neighbourhood Directors in the development and delivery plans for the Neighbourhood/PCNs/Practices
• Support and inform the design and implementation of the Neighbourhood strategy and development
• Working on various HHCP programmes within the Neighbourhoods and individual Neighbourhood development plans.
• Support the Transformation Managers to work on various Primary Care Network (PCN) programmes that support Neighbourhood working
• Lead on various programmes of work such as Enhanced Services and Local Enhanced Services, ensuring that SOPs and materials to support practices and PCNs are developed.
• Work with the Transformation Managers to utilise PCIT and NWL dashboards and help PCNs to monitor their achievements against contractual targets
• Support the Transformation Managers and Neighbourhood Directors to use population health data and various BI data to analyse individual neighbourhood development areas and to drive transformation and continuous improvements
• Facilitate and enable transformational change and build excellent functional relationships with and between multiple stakeholders
• Leading on the submission of PCN documentation to commissioners in agreement with the Clinical Directors and PCN Managers
• Identify process improvement and where possible streamlined ways of working
• Utilise project management and change management methodologies to manage and
• deliver against the key deliverables (or key performance indicators KPIs) within the project to ensure it is successful
• To support the achievement of Neighbourhood objectives through effective facilitative partnership working and engagement to ensure change is embedded
• To investigate best practice elsewhere, evaluate applicability to the Neighbourhoods and help to develop plans to ensure successful implementation.
• Deliver real measurable results against externally set outcomes, including clinical outcome improvements, changes in where and how care is delivered, and tangible cost savings.
• Provide and receive highly complex, sensitive and contentious information, presenting information, to a wide range of stakeholders in a formal setting.
• Work alongside the Transformation Managers to help develop effective networking to share good practice across the Hillingdon practices/networks

Community Engagement

• Coordinate and develop community engagement activities based on neighbourhood priorities, including delivering health education sessions and organising health checks to improve local health outcomes.
• To provide health education on the Population Health Management priority areas including Hypertension, Common MH conditions, Excess weight, Cancer
• Develop and deliver clear, consistent communication to promote Primary Care Network (PCN) services and staff.
• Create engaging content for websites, newsletters, and social media to inform and involve patients and stakeholders.
• Manage and update PCN sections on GP practice websites, ensuring accurate and accessible information.
• Work with Communication Leads to design newsletters tailored to Neighbourhood priorities and activities.
• Work with Communication Leads to schedule and monitor content across Facebook, X, and Instagram to maximize engagement.
• Use visual media (e.g. posters, digital screens) in practices to raise awareness of PCN initiatives and events.
• Work with Communication Leads to plan and execute social media campaigns to promote events such as events, clinics, health checks, or awareness weeks.
• Track engagement metrics including website hits, social media views, and newsletter open rates.
• Use analytics to report on reach and impact of communications, refining strategies as needed.
• Respond to online queries and comments, maintaining a professional and informative tone.
• Collaborate with PCN team members and clinical leads to ensure key messages reflect current priorities.
• Collect and incorporate patient feedback to improve communication effectiveness and accessibility.
• Collate information provided by patients at events and keep tracker up to date.
• Act as the primary point of contact for Voluntary, Community and Social Enterprise (VCSE) services in Hillingdon, maintaining strong working relationships to support integrated care and community engagement.

Research:

• Support the promotion of research initiatives across the borough to enhance visibility and uptake.

Communication and Partnerships:

• Promote a positive image of the Confederation Services both externally and internally.
• Play a key role in presenting at the corporate induction programme to inform new starters of the Confederation and Neighbourhood programme of work.
• Participate in the induction and training of new members of staff and contribute to the Confederation development.
• Participate in wider meetings representing the team and organisation as required.

Person Specification

Qualifications

Essential

• Educated to Degree level or equivalent OR evidence of relevant continuing professional development
• Evidence of PRINCE II practitioner or equivalent project management accreditation qualification.
• Evidence of consistent pattern of learning from education, training and experience.

Experience

Essential

• Experience working in a project management environment, covering full project life cycle.
• Experience of working to deadlines, targets, and working within budgets.
• Demonstrable experience in dealing with sensitive and confidential information.
• Evidence of working autonomously and as part of a team
• Excellent knowledge of IT systems and software programmes such as Outlook, Word, Excel, and PowerPoint.
• Understanding of equal opportunity and diversity issues
• Ability to multitask and deliver against agreed timeframes
• Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions
• Able to demonstrate good coordination and organisational skills with the ability to use time effectively and prioritise work against a background of change and uncertainty
• Able to work with tact and diplomacy and react sensitively when dealing with complex, sensitive or confidential information about organisations or individuals both within and outside the Confederation
• Able to analyse data and information, drawing out relevant points to note
• Able to establish and maintain effective communication pathways within the organisation and other healthcare providers
• Recognises priorities when problem solving and identifies deviations from the normal pattern and is able to refer to seniors when appropriate
• Produce timely and informative reports
• Gain acceptance for recommendations and influence/motivate/persuade the audience to comply with the recommendations/agreed course action where there may be significant barriers.

Desirable

• Experience of working with GP's, CCG's, acute clinicians, allied health professionals and stakeholders from the wider health and social care economy
• Experience of managing change to improve quality service delivery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Confederation, Hillingdon CIC

Address

1A, Civic Centre, High Street

Uxbridge

Middlesex

UB8 1UW

Employer's website

https://www.theconfederationhillingdon.org.uk (Opens in a new tab)