Job summary
We are seeking a skilled and motivated Digital & Transformation Lead to support the delivery of digital
services and provide technical support across The Confederation Hillingdon CIC,
Hillingdon PCNs, and GP practices. This role will focus on improving processes,
leading learning and development initiatives, and driving digital innovation
across primary care in Hillingdon.
The ideal candidate will have expertise in primary care
change management, including conducting needs analyses and managing projects to
meet tight deadlines. They will create project documentation, monitor progress,
and provide insights to ensure goals are met. Strong communication skills are
essential, as this role requires close collaboration with practice teams,
including GPs, key suppliers, patients, and other internal and external
stakeholders.
Candidates should possess a strong background in health
systems, preferably within NHS primary care, and a proven track record of
delivering results under pressure. This role is ideal for someone passionate
about digital transformation and making a positive impact in healthcare and for
patients.
Main duties of the job
A key initial responsibility will be embedding and
expanding the rollout of a new primary care system across Hillingdon. The
successful candidate will ensure this system delivers maximum benefits for GP
practices, their patients, and other local organisations providing primary care
services.
As a Digital Champion, you will lead user groups and
foster the adoption of innovative digital solutions. You will help identify
risks, ensure high standards of governance, and embed digital excellence into
everyday practices.
About us
The
Confederation, Hillingdon CIC works with general practice and other healthcare
providers in Hillingdon to deliver high quality clinical services to
patients. Our aim is to improve care for
patients by working collaboratively across primary care and our partners as
part of the Integrated Care Partnership. The Confederation team also work to
develop and support individual GP practices, PCNs and Neighbourhoods and their
changing needs. We are of the NHS but independent, innovative and
transformational.
General
capacity across primary care is being expanded rapidly. The Confederation is
determined to develop as an attractive place to work that provides rewarding
roles and opportunities to grow in order to attract and retain great staff that
in turn provide the highest quality care.
Our Values:
- We work together to make a difference for patients
- We care enough to go the extra mile
- We support, trust, and empower
- We sincerely value each other
- We support Primary Care to own its destiny
Job description
Job responsibilities
Primary
Responsibilities
-
Deliver effective digital services and provide expert system support
within the Confederation, at PCN, and practice levels.
-
Lead learning and development initiatives, building a strong
understanding of existing processes, systems, and digital frameworks.
-
Conduct needs analyses and manage change within primary care settings.
-
Coordinate project activities, ensuring deadlines are met and
deliverables achieved.
-
Maintain and organise project documentation, including plans, reports,
and other relevant materials.
-
Track project progress, update status reports, and generate management
insights.
-
Facilitate effective communication within project teams and with external
stakeholders including key suppliers.
-
Work as part of the Infrastructure team to provide support and input to
team goals, including undertaking analysis, preparing reports, scheduling and
supporting meetings and following up on action items.
-
Identify potential issues and risks, create management plans, escalating
them as necessary.
-
Ensure projects adhere to internal policies and external regulations,
maintaining high standards of quality and governance.
-
Develop and implement analytical tools and techniques aligned with best
practices.
-
Work with complex and incomplete data, analysing and making decisions on
appropriate approaches.
-
Prepare and present complex reports at senior forums.
- Serve
as the Digital Champion lead across the organisation and lead digital user
groups.
- Improve adoption
of new technology to enhance patient access and experience, increasing PCN
productivity
- Be responsible
for a range of digital transformation initiatives for the PCN, managing
priorities and inter-dependencies
- Ensure that
digital and operational transformation is embedded and aligned with system and
national strategies, working closely with the ICB Digital Team
- Build
relationships and facilitate collaboration between practices within the network
to support the delivery of care to patients (e.g., delivery of enhanced access
or other hub-type working arrangements)
- Review and improve the PCNs digital
maturity, identifying opportunities for digital optimisation within the PCN
- Support the effective adoption of
national and local initiatives, including integrated working at neighbourhood
and place level to improve access to patient services.
Use data to:
- Understand demand, capacity, and
activity - helping to drive improvements in patient experience of access
- Support population health management,
improvements in care quality and PCN operational efficiency
- Understand the type and intensity of
support needs of the PCN
- Drive the planning and prioritisation
of changes that will improve the delivery of care and improve patient and staff
experience in the practices within the PCN
- Develop and manage an overall
transformation plan for the PCN, including managing risk, considering the
potential impacts on the organisation, and determining resource requirements.
- Provide feedback to PCN leadership and
member practices on the progress of current initiatives, capacity for change,
improvement, and issues so that plans can be adapted in response.
Communication and Engagement:
With
responsibility for developing and supporting the delivery of transformational
projects across the PCN, the post holder will require expertise in
communications and engagement, specifically in bringing people together and
gaining support and buy-in to change.
This expertise
will be used to:
- Build and maintain good working
relationships with a broad range of internal and external stakeholders.
- Initiate and participate in the
development of effective systems of communication and cooperation between
member practices, staff, and other primary care team members.
- Ensure that changes are aligned with
agreed clinical priorities and have ownership and engagement from clinical
leaders and staff.
- Support practices to communicate
changes and new processes effectively and consistently to patients.
- Identify best practices and learning
from other areas that could apply to the local PCN and communicate this to
staff.
- Make connections across the PCN to
support learning between practices and sharing of best practices.
- Connect with commissioners and other
service delivery organisations to plan and deliver changes that will improve
working between general practices and other primary and non-primary care
services.
- Lead or participate in relevant
working groups, project groups, service meetings and other forums across the
PCN to agree on changes, share learning, discuss challenges, and resolves
issues.
- Represent the PCN in external groups
or bodies as required, including in potentially sensitive situations.
Information and Data Management:
The post holder must understand and use data to drive improvement
and assess impacts. These skills will be used to:
- Take a
data-driven approach, looking at evidence and information available to support
understanding of challenges, identify possible solutions and track the impacts
of changes that have been made.
- Bring together
data from various sources and use information to develop insights into working
practices, effectively tailoring content to meet the audience's needs.
- Effectively
present and communicate data to practices and PCN staff at all levels to
increase understanding of operational challenges
- Interpret data
and highlight variation to support open discussion about where variation is and
is not warranted
- Help PCN and
practice staff understand the limitations of particular data sets and where
other information may be available to supplement understanding of issues
- Support and
encourage a focus on data in understanding the effectiveness of changes made
- Seek and secure
analytical resources to support the PCN in developing and implementing
appropriate data and information-sharing mechanisms
- Use data to track
and assess the impact of changes made to operational processes and to track
trends and developments over time.
Policy and Service Development:
With responsibility for supporting the PCN to identify and
progress with transformational change, the post holder will have expertise in
understanding and interpreting national and system-wide policy developments and
initiatives to local circumstances and contexts.
This expertise will be used to:
- Maintain a good
knowledge of emerging policies from the Department of Health and Social Care,
NHS England and Improvement and other relevant government departments and
agencies, and support PCN staff to understand and interpret these locally.
- Work with the ICB
to support the development of overall primary care transformation strategies
and their delivery.
- Support the PCN
and member practices to adapt and apply specific policies and initiatives to
local needs and to prioritise national or system-level initiatives based on
local requirements.
Job description
Job responsibilities
Primary
Responsibilities
-
Deliver effective digital services and provide expert system support
within the Confederation, at PCN, and practice levels.
-
Lead learning and development initiatives, building a strong
understanding of existing processes, systems, and digital frameworks.
-
Conduct needs analyses and manage change within primary care settings.
-
Coordinate project activities, ensuring deadlines are met and
deliverables achieved.
-
Maintain and organise project documentation, including plans, reports,
and other relevant materials.
-
Track project progress, update status reports, and generate management
insights.
-
Facilitate effective communication within project teams and with external
stakeholders including key suppliers.
-
Work as part of the Infrastructure team to provide support and input to
team goals, including undertaking analysis, preparing reports, scheduling and
supporting meetings and following up on action items.
-
Identify potential issues and risks, create management plans, escalating
them as necessary.
-
Ensure projects adhere to internal policies and external regulations,
maintaining high standards of quality and governance.
-
Develop and implement analytical tools and techniques aligned with best
practices.
-
Work with complex and incomplete data, analysing and making decisions on
appropriate approaches.
-
Prepare and present complex reports at senior forums.
- Serve
as the Digital Champion lead across the organisation and lead digital user
groups.
- Improve adoption
of new technology to enhance patient access and experience, increasing PCN
productivity
- Be responsible
for a range of digital transformation initiatives for the PCN, managing
priorities and inter-dependencies
- Ensure that
digital and operational transformation is embedded and aligned with system and
national strategies, working closely with the ICB Digital Team
- Build
relationships and facilitate collaboration between practices within the network
to support the delivery of care to patients (e.g., delivery of enhanced access
or other hub-type working arrangements)
- Review and improve the PCNs digital
maturity, identifying opportunities for digital optimisation within the PCN
- Support the effective adoption of
national and local initiatives, including integrated working at neighbourhood
and place level to improve access to patient services.
Use data to:
- Understand demand, capacity, and
activity - helping to drive improvements in patient experience of access
- Support population health management,
improvements in care quality and PCN operational efficiency
- Understand the type and intensity of
support needs of the PCN
- Drive the planning and prioritisation
of changes that will improve the delivery of care and improve patient and staff
experience in the practices within the PCN
- Develop and manage an overall
transformation plan for the PCN, including managing risk, considering the
potential impacts on the organisation, and determining resource requirements.
- Provide feedback to PCN leadership and
member practices on the progress of current initiatives, capacity for change,
improvement, and issues so that plans can be adapted in response.
Communication and Engagement:
With
responsibility for developing and supporting the delivery of transformational
projects across the PCN, the post holder will require expertise in
communications and engagement, specifically in bringing people together and
gaining support and buy-in to change.
This expertise
will be used to:
- Build and maintain good working
relationships with a broad range of internal and external stakeholders.
- Initiate and participate in the
development of effective systems of communication and cooperation between
member practices, staff, and other primary care team members.
- Ensure that changes are aligned with
agreed clinical priorities and have ownership and engagement from clinical
leaders and staff.
- Support practices to communicate
changes and new processes effectively and consistently to patients.
- Identify best practices and learning
from other areas that could apply to the local PCN and communicate this to
staff.
- Make connections across the PCN to
support learning between practices and sharing of best practices.
- Connect with commissioners and other
service delivery organisations to plan and deliver changes that will improve
working between general practices and other primary and non-primary care
services.
- Lead or participate in relevant
working groups, project groups, service meetings and other forums across the
PCN to agree on changes, share learning, discuss challenges, and resolves
issues.
- Represent the PCN in external groups
or bodies as required, including in potentially sensitive situations.
Information and Data Management:
The post holder must understand and use data to drive improvement
and assess impacts. These skills will be used to:
- Take a
data-driven approach, looking at evidence and information available to support
understanding of challenges, identify possible solutions and track the impacts
of changes that have been made.
- Bring together
data from various sources and use information to develop insights into working
practices, effectively tailoring content to meet the audience's needs.
- Effectively
present and communicate data to practices and PCN staff at all levels to
increase understanding of operational challenges
- Interpret data
and highlight variation to support open discussion about where variation is and
is not warranted
- Help PCN and
practice staff understand the limitations of particular data sets and where
other information may be available to supplement understanding of issues
- Support and
encourage a focus on data in understanding the effectiveness of changes made
- Seek and secure
analytical resources to support the PCN in developing and implementing
appropriate data and information-sharing mechanisms
- Use data to track
and assess the impact of changes made to operational processes and to track
trends and developments over time.
Policy and Service Development:
With responsibility for supporting the PCN to identify and
progress with transformational change, the post holder will have expertise in
understanding and interpreting national and system-wide policy developments and
initiatives to local circumstances and contexts.
This expertise will be used to:
- Maintain a good
knowledge of emerging policies from the Department of Health and Social Care,
NHS England and Improvement and other relevant government departments and
agencies, and support PCN staff to understand and interpret these locally.
- Work with the ICB
to support the development of overall primary care transformation strategies
and their delivery.
- Support the PCN
and member practices to adapt and apply specific policies and initiatives to
local needs and to prioritise national or system-level initiatives based on
local requirements.
Person Specification
Qualifications
Essential
- Professional qualification or experience in IM&T to demonstrate subject matter expertise
- Managing Successful Programmes (MSP) qualification OR Equivalent Project Experience
Desirable
- Educated to master's degree level or equivalent professional experience
Experience
Essential
- Advanced understanding of primary care clinical systems and their integrations (EMIS or S1 essential).
- Advanced knowledge of clinical coding and its impact on primary care contracts.
- Advanced knowledge of business intelligence tools and analytics within primary care clinical systems.
- Expertise in Excel and digital tools relevant to NHS primary care.
- Proven experience in primary care settings and understanding of primary care contracts.
- Experience with health-related data analysis, statistical and research techniques, and preparing reports for senior forums.
- Demonstrable track record in delivering objectives to tight deadlines.
- Well-developed analytical skills, in-depth knowledge, and experience in statistical techniques.
- At least five years experience in Digital / IM&T project management or transformation experience in a Health or Social Care Environment
- Experience in project delivery through the entire project lifecycle from initiation to delivery
- Good understanding of the Digital agenda within the NHS and Social Care / Care Sector
- Good understanding of current healthcare policy relating to primary care and integrated care
- Awareness of the positive disruption that digital change can bring
- Can deliver technical information in a non-technical way to a range of stakeholders
- Can communicate effectively in a range of situations, from presentations to 1:1
- Able to work on your own and as part of a team
- Working knowledge of MS Office and good keyboard skills
- Ability to work on own initiative and organise workload, allocating work as necessary
- Ability to make decisions autonomously
- Demonstrates knowledge and understanding of equality of opportunity and diversity, taking into account and being aware of how individual actions contribute to and make a difference to the equality agenda
Desirable
- Good understanding of current healthcare policy relating to primary care and integrated care
- Experience in budgetary responsibility and understanding of financial processes
Person Specification
Qualifications
Essential
- Professional qualification or experience in IM&T to demonstrate subject matter expertise
- Managing Successful Programmes (MSP) qualification OR Equivalent Project Experience
Desirable
- Educated to master's degree level or equivalent professional experience
Experience
Essential
- Advanced understanding of primary care clinical systems and their integrations (EMIS or S1 essential).
- Advanced knowledge of clinical coding and its impact on primary care contracts.
- Advanced knowledge of business intelligence tools and analytics within primary care clinical systems.
- Expertise in Excel and digital tools relevant to NHS primary care.
- Proven experience in primary care settings and understanding of primary care contracts.
- Experience with health-related data analysis, statistical and research techniques, and preparing reports for senior forums.
- Demonstrable track record in delivering objectives to tight deadlines.
- Well-developed analytical skills, in-depth knowledge, and experience in statistical techniques.
- At least five years experience in Digital / IM&T project management or transformation experience in a Health or Social Care Environment
- Experience in project delivery through the entire project lifecycle from initiation to delivery
- Good understanding of the Digital agenda within the NHS and Social Care / Care Sector
- Good understanding of current healthcare policy relating to primary care and integrated care
- Awareness of the positive disruption that digital change can bring
- Can deliver technical information in a non-technical way to a range of stakeholders
- Can communicate effectively in a range of situations, from presentations to 1:1
- Able to work on your own and as part of a team
- Working knowledge of MS Office and good keyboard skills
- Ability to work on own initiative and organise workload, allocating work as necessary
- Ability to make decisions autonomously
- Demonstrates knowledge and understanding of equality of opportunity and diversity, taking into account and being aware of how individual actions contribute to and make a difference to the equality agenda
Desirable
- Good understanding of current healthcare policy relating to primary care and integrated care
- Experience in budgetary responsibility and understanding of financial processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
