Job summary
We work with general
practices and other healthcare providers in Hillingdon to deliver high quality
services for patients. In addition, we aim to improve care for patients by
facilitating collaboration across general practice, releasing clinical time and
developing the primary care workforce.
The post holder will
be key in supporting the services delivered by the Confederation and will work
alongside the Service Managers on aday to daybasis, helping to
gather information including Key Performance Indicators and undertake enquires
as and when is necessary for the Confederation Services.
This role will provide administrative and call centre support for the
Confederation services, including receiving and processing referrals, utilising
EMIS to enter records and create clinics and support the clinicians and managers
who deliver the services.
Main duties of the job
-
Provide administration support for a range of Confederation services
-
Work as receptionist to meet
and greet all patients arriving on site.
-
Undertaking
administrative duties
such as photocopying, faxing and mail-out
distributions.
-
Participate in
the induction and training of new members of staff and contribute to the
Confederation development.
-
Act as an
ambassador for the Confederation.
-
Sorting and
prioritising all incoming mail and e-mail
-
Ensuring all urgent and/or confidential
communications are received and distributed from/to relevant parties in
a timely manner.
-
Covering the Patient Services
telephone line- using initiative when dealing with phone calls and
messages and ensuring any messages are passed onto
the appropriate person.
-
Booking and maintaining the patient appointment system
(EMIS).
About us
The Confederation, Hillingdon CIC works with general practice
and other healthcare providers in Hillingdon to deliver high quality clinical
services to patients. Our aim is to
improve care for patients by working collaboratively across primary care and
our partners as part of the Integrated Care Partnership. The Confederation team
also work to develop and support individual GP practices, PCNs and
Neighbourhoods and their changing needs. We are of the NHS but independent,
innovative and transformational.
General capacity across primary care is being expanded
rapidly. The Confederation is determined to develop as an attractive place to
work that provides rewarding roles and opportunities to grow in order to
attract and retain great staff that in turn provides the highest quality care.
Our Values:
- We work together to make a difference for patients
- We care enough to go the extra mile
- We support, trust, and empower
- We sincerely value each other
- We support Primary Care to own its destiny
Job description
Job responsibilities
- Provide secretarial/administration support and advice to the Confederation Senior Management Team and Confederation Services:
- Provide administration support for a range of Confederation services
- Work as receptionist to meet and greet all patients arriving on site.
- Undertaking administrative duties such as photocopying, faxing and mail-out distributions.
- Participate in the induction and training of new members of staff and contribute to the Confederation development.
- Act as an ambassador for the Confederation.
- Sorting and prioritising all incoming mail and e-mail
- Ensuring all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner.
- Covering the Patient Services telephone line - using initiative when dealing with phone calls and messages and ensuring any messages are passed onto the appropriate person.
- Booking and maintaining the patient appointment system (EMIS).
- Ensuring maximum appointment utilisation by ensuring requests for appointment cancellations are actioned quickly and coordinating reminder SMS messages.
- Assisting Practices hosting Confederation Services.
- Liaising with local Care Homes, Mental Health Homes, Learning Disability Homes (and Extra Care Housing facilities) to arrange planned visits for residents.
- Undertake diary management duties including arranging and changing appointments, prioritising these as appropriate.
- Inputting, monitoring and checking data, required for finite and ongoing projects within the teams
- Working with all team members in the collection of information for performance reporting on relevant team projects.
- Obtaining and analysing patient feedback where appropriate.
- Acting as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.
- Maintaining effective electronic and paper filing systems, to ensure that information is kept securely and is accessible to other members of the Confederation.
- Providing guidance and advice on relevant policies and procedures.
- To carry out other appropriate delegated duties as required.
- Work closely with other Confederation colleagues.
Job description
Job responsibilities
- Provide secretarial/administration support and advice to the Confederation Senior Management Team and Confederation Services:
- Provide administration support for a range of Confederation services
- Work as receptionist to meet and greet all patients arriving on site.
- Undertaking administrative duties such as photocopying, faxing and mail-out distributions.
- Participate in the induction and training of new members of staff and contribute to the Confederation development.
- Act as an ambassador for the Confederation.
- Sorting and prioritising all incoming mail and e-mail
- Ensuring all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner.
- Covering the Patient Services telephone line - using initiative when dealing with phone calls and messages and ensuring any messages are passed onto the appropriate person.
- Booking and maintaining the patient appointment system (EMIS).
- Ensuring maximum appointment utilisation by ensuring requests for appointment cancellations are actioned quickly and coordinating reminder SMS messages.
- Assisting Practices hosting Confederation Services.
- Liaising with local Care Homes, Mental Health Homes, Learning Disability Homes (and Extra Care Housing facilities) to arrange planned visits for residents.
- Undertake diary management duties including arranging and changing appointments, prioritising these as appropriate.
- Inputting, monitoring and checking data, required for finite and ongoing projects within the teams
- Working with all team members in the collection of information for performance reporting on relevant team projects.
- Obtaining and analysing patient feedback where appropriate.
- Acting as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.
- Maintaining effective electronic and paper filing systems, to ensure that information is kept securely and is accessible to other members of the Confederation.
- Providing guidance and advice on relevant policies and procedures.
- To carry out other appropriate delegated duties as required.
- Work closely with other Confederation colleagues.
Person Specification
Qualifications
Essential
- GCSE Passes at grade C or above or equivalent experience
- Evidence of consistent pattern of learning from education, training and experience.
Experience
Essential
- Significant administrative/ secretarial experience
- Demonstrable experience in dealing with sensitive and confidential information.
- Evidence of working autonomously and as part of a team
- Contribute to the design and development of standard reports
- Experience of working with members of the public or providing customer service support
- Excellent knowledge on IT systems and software programmes such as Outlook, Word, Excel and Powerpoint.
- Working knowledge of EMIS.
Desirable
- Previous experience of working in a Healthcare environment
Person Specification
Qualifications
Essential
- GCSE Passes at grade C or above or equivalent experience
- Evidence of consistent pattern of learning from education, training and experience.
Experience
Essential
- Significant administrative/ secretarial experience
- Demonstrable experience in dealing with sensitive and confidential information.
- Evidence of working autonomously and as part of a team
- Contribute to the design and development of standard reports
- Experience of working with members of the public or providing customer service support
- Excellent knowledge on IT systems and software programmes such as Outlook, Word, Excel and Powerpoint.
- Working knowledge of EMIS.
Desirable
- Previous experience of working in a Healthcare environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
