Job summary
This is an
exciting opportunity for someone wanting to move into a management role in a
health care setting. Working within primary care is a rewarding role and within
Hillingdon we pride ourselves on working with general practices and other
healthcare providers to deliver high quality services for patients.
We
are looking for someone who is passionate about providing high quality patient
focused services. This post will support Service Managers in the day to day
running of clinical services. You will work with Clinical Lead and partner
organisations to ensure a positive patient journey. In this role you will be
dealing with operational queries, helping to gather information for Key
Performance Indicators and deal with patient queries. This is a development
role and provides opportunity for growth. when is necessary for the
Confederation Services.
Main duties of the job
Key Requirements for this role:
A
can-do attitude.
Evidence
of working autonomously and as part of a team.
Expected to
work varied shifts including out of hours and weekends.
Demonstrated
experience of working in complex and challenging environments
Experience
of working with members of the public or providing customer service support
Team
lead / supervisory experience
About us
The
Confederation, Hillingdon CIC works with general practice and other healthcare
providers in Hillingdon to deliver high quality clinical services to
patients. Our aim is to improve care for
patients by working collaboratively across primary care and our partners as
part of the Integrated Care Partnership. The Confederation team also work to
develop and support individual GP practices, PCNs and Neighbourhoods and their
changing needs. We are of the NHS but independent, innovative and
transformational.
General
capacity across primary care is being expanded rapidly. The Confederation is
determined to develop as an attractive place to work that provides rewarding
roles and opportunities to grow in order to attract and retain great staff that
in turn provides the highest quality care.
Our Values:
- We work together to make a difference for patients
- We care enough to go the extra mile
- We support, trust, and empower
- We sincerely value each other
- We support Primary Care to own its destiny
Job description
Job responsibilities
- Coordinating
services clinical rotas for various Confederation services, ensuring adequate
service provision and employment / CQC recruitments are met.
-
Run smaller of
The Confederation services.
-
Coordinate the
development of Standard Operating Procedures.
-
To work
closely with allocated services staff in the coordination of training,
development and recruitment activity across the Confederation services.
-
To provide
management supervision to identified staff, undertaking appraisals, recruitment
including progressing any disciplinary or capability issues, as necessary.
-
Promote a
positive image of the Confederation Services both externally and internally.
-
Assist with
the production of accurate information for Confederation, on Confederation and
CCG websites as requested.
-
Participate in
the induction and training of new members of staff and contribute to the
Confederation development.
-
Participate in
wider meetings representing the service you are assigned.
- Foster
and maintain strong links with all services across the PCN and neighbouring networks.
- Explores
the potential for collaborative working and takes opportunities to initiate and
sustain such relationships.
- Demonstrates
use of appropriate communication to gain the co-operation of relevant
stakeholders (including patients, senior and peer colleagues, and other
professionals, other NHS/private organisations e.g. CCGs).
- Can
recognise personal limitations and refer to more appropriate colleague(s) when
necessary.
Liaises with
other stakeholders as needed for the collective benefit of patients including
but not limited to:
- Patients
and their representatives.
- GP,
nurses and other practice staff.
- Other
healthcare professionals including community pharmacists, pharmacy
technicians, social prescribers, first contact physiotherapists,
physicians associate and paramedics.
- Community
pharmacists and support staff
- Other
members of the medicines management (MM) team including pharmacists,
technicians and dieticians
- Locality/GP
prescribing lead
- Community
nurses and other allied health professionals
- Hospital
staff with responsibilities for prescribing and medicines optimization
-
Community nurses and other allied health
professionals
Job Description Agreement:
This job
description is intended to provide an outline of the key tasks and
responsibilities only. There may be other duties required of the post-holder
commensurate with the position. This description will be open to regular review
and may be amended to take into account development within The Confederation.
All members of staff should be prepared to take on additional duties or
relinquish existing duties in order to maintain the efficient running of the
service or function.
This
job description is intended as a basic guide to the scope and responsibilities
of the post and is not exhaustive. It will be subject to regular review and
amendment as necessary in consultation with the post holder.
Job description
Job responsibilities
- Coordinating
services clinical rotas for various Confederation services, ensuring adequate
service provision and employment / CQC recruitments are met.
-
Run smaller of
The Confederation services.
-
Coordinate the
development of Standard Operating Procedures.
-
To work
closely with allocated services staff in the coordination of training,
development and recruitment activity across the Confederation services.
-
To provide
management supervision to identified staff, undertaking appraisals, recruitment
including progressing any disciplinary or capability issues, as necessary.
-
Promote a
positive image of the Confederation Services both externally and internally.
-
Assist with
the production of accurate information for Confederation, on Confederation and
CCG websites as requested.
-
Participate in
the induction and training of new members of staff and contribute to the
Confederation development.
-
Participate in
wider meetings representing the service you are assigned.
- Foster
and maintain strong links with all services across the PCN and neighbouring networks.
- Explores
the potential for collaborative working and takes opportunities to initiate and
sustain such relationships.
- Demonstrates
use of appropriate communication to gain the co-operation of relevant
stakeholders (including patients, senior and peer colleagues, and other
professionals, other NHS/private organisations e.g. CCGs).
- Can
recognise personal limitations and refer to more appropriate colleague(s) when
necessary.
Liaises with
other stakeholders as needed for the collective benefit of patients including
but not limited to:
- Patients
and their representatives.
- GP,
nurses and other practice staff.
- Other
healthcare professionals including community pharmacists, pharmacy
technicians, social prescribers, first contact physiotherapists,
physicians associate and paramedics.
- Community
pharmacists and support staff
- Other
members of the medicines management (MM) team including pharmacists,
technicians and dieticians
- Locality/GP
prescribing lead
- Community
nurses and other allied health professionals
- Hospital
staff with responsibilities for prescribing and medicines optimization
-
Community nurses and other allied health
professionals
Job Description Agreement:
This job
description is intended to provide an outline of the key tasks and
responsibilities only. There may be other duties required of the post-holder
commensurate with the position. This description will be open to regular review
and may be amended to take into account development within The Confederation.
All members of staff should be prepared to take on additional duties or
relinquish existing duties in order to maintain the efficient running of the
service or function.
This
job description is intended as a basic guide to the scope and responsibilities
of the post and is not exhaustive. It will be subject to regular review and
amendment as necessary in consultation with the post holder.
Person Specification
Qualifications
Essential
- Evidence of consistent pattern of learning from education, training and experience.
- Evidence of working autonomously and as part of a team.
- Demonstrated experience of working in complex and challenging environments
- Experience of working with members of the public or providing customer service support
- Team lead / supervisory experience
Experience
Essential
- Significant administrative/ secretarial experience including initiating and maintaining office systems.
- Demonstrable experience in dealing with sensitive and confidential information.
- Previous experience of working in a Healthcare environment
- Evidence of working autonomously and as part of a team
- Contribute to the design and development of standard reports
- Excellent knowledge of IT systems and software programmes such as Outlook, Word, Excel, and PowerPoint.
- Well-developed word processing/data collection/IT skills
- Demonstrates accountability for delivering professional expertise and direct service provision
Desirable
Person Specification
Qualifications
Essential
- Evidence of consistent pattern of learning from education, training and experience.
- Evidence of working autonomously and as part of a team.
- Demonstrated experience of working in complex and challenging environments
- Experience of working with members of the public or providing customer service support
- Team lead / supervisory experience
Experience
Essential
- Significant administrative/ secretarial experience including initiating and maintaining office systems.
- Demonstrable experience in dealing with sensitive and confidential information.
- Previous experience of working in a Healthcare environment
- Evidence of working autonomously and as part of a team
- Contribute to the design and development of standard reports
- Excellent knowledge of IT systems and software programmes such as Outlook, Word, Excel, and PowerPoint.
- Well-developed word processing/data collection/IT skills
- Demonstrates accountability for delivering professional expertise and direct service provision
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
