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Suffolk GP Federation CIC

WSH ED Streaming Administrator

The closing date is 01 September 2025

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Job summary

We will work alongside the successful candidate to ensure they are sufficiently inducted and trained; there will be regular constructive supervision in place. It is important to us that you feel safe and supported in the role.

  • Youd be suited to this role if you have high levels of personal commitment to facilitate the delivery of a patient focused service and have good problem-solving skills
  • Youll need good communication skills and a caring and empathetic nature
  • Its important that you can work well as part of a team as well as independently and have the ability to remain calm under pressure

Main duties of the job

Our Administrators support the clinicians who are working on that shift with all aspects of administration.

This includes ensuring our appointments are carefully managed, wait times are kept to a minimum. Whilst also managing our waiting room & patient expectations.

You will be responsible for the registering and checking in patients on SystmOne. Communicating through our system with daytime GP practices and various referral pathways.

About us

Suffolk GP Federation CIC is a not-for-profit community interest company. Our main purpose is to support Primary Care across Suffolk including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

Details

Date posted

19 August 2025

Pay scheme

Other

Salary

£13.74 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

27861

Job locations

West Suffolk Hospital

West Suffolk Hospital

IP33 2QZ


Job description

Job responsibilities

We are looking for a ED Streaming Administrator to join our team at West Suffolk Hospital on a permanent part time contract. The role assists the A&E department in streaming patients deemed appropriate for primary/urgent care review. There will also be plenty of availability for additional overtime to cover sickness & annual leave within the team.

Youll join our ED Streaming team. This service is delivered by Suffolk GP Federation. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

Contract type: Permanent Part Time

  • Monday 12:45 21:00
  • Thursday 15:45 21:00

What we can offer you:

  • A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
  • Innovative teams who strive in forward thinking, with a voice that is heard.
  • A visible and supportive management team, with operational support that get it
  • Excellent IT teams & support giving us first class equipment and no wait responses
  • A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
  • Cycle to work scheme
  • Death in service cover
  • Competitive salaries with annual benchmarking
  • 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years service
  • Blue light card employer Access to the discount service with thousands of discounts online and on the high street.

Job description

Job responsibilities

We are looking for a ED Streaming Administrator to join our team at West Suffolk Hospital on a permanent part time contract. The role assists the A&E department in streaming patients deemed appropriate for primary/urgent care review. There will also be plenty of availability for additional overtime to cover sickness & annual leave within the team.

Youll join our ED Streaming team. This service is delivered by Suffolk GP Federation. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

Contract type: Permanent Part Time

  • Monday 12:45 21:00
  • Thursday 15:45 21:00

What we can offer you:

  • A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
  • Innovative teams who strive in forward thinking, with a voice that is heard.
  • A visible and supportive management team, with operational support that get it
  • Excellent IT teams & support giving us first class equipment and no wait responses
  • A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
  • Cycle to work scheme
  • Death in service cover
  • Competitive salaries with annual benchmarking
  • 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years service
  • Blue light card employer Access to the discount service with thousands of discounts online and on the high street.

Person Specification

See attached documents

Essential

  • Educated to GCSE level or equivalent

Desirable

  • Experience within Healthcare
Person Specification

See attached documents

Essential

  • Educated to GCSE level or equivalent

Desirable

  • Experience within Healthcare

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Suffolk GP Federation CIC

Address

West Suffolk Hospital

West Suffolk Hospital

IP33 2QZ


Employer's website

https://suffolkfed.org.uk/ (Opens in a new tab)

Employer details

Employer name

Suffolk GP Federation CIC

Address

West Suffolk Hospital

West Suffolk Hospital

IP33 2QZ


Employer's website

https://suffolkfed.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR

Recruitment Team

hr@suffolkfed.org.uk

Details

Date posted

19 August 2025

Pay scheme

Other

Salary

£13.74 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

27861

Job locations

West Suffolk Hospital

West Suffolk Hospital

IP33 2QZ


Supporting documents

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