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Suffolk GP Federation CIC

Operations Support Officer (GP Plus)

The closing date is 22 August 2025

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Job summary

We will work alongside the successful candidate to ensure they are sufficiently inducted and trained; there will be regular constructive supervision in place. It is important to us that you feel safe and supported in the role.

  • Youd be suited to this role if you have high levels of personal commitment to support the delivery of a patient focused service.
  • Youll need good IT skills and experience of using different in-house systems clinical systems such as SystmOne are desirable.
  • Youll need to understand the importance of comprehensive administrative support to the running and delivery of a service.

Contract type:

We have the opportunity for someone to join us on a permanent contract, working with us at our head office Riverside Clinic, Ipswich.

Week One Monday 10:0018:00, Thursday10:0018:00, Friday 10:00-18:00

Total: 22.5 Hours

Week Two Monday 10:0018:00, Thursday 10:0018:00, Friday 10:00-18:00 & Saturday 08:30-17:00

Total: 30.5 hours

Main duties of the job

Youll provide full comprehensive administrative support to the services, ensuring the safe and efficient operational running of the service.

Youll be responsible for setting up clinic templates and updating with staff changes.

You will also ensure the effective management of patient appointments on EMIS and SystmOne, escalating the Service / Operations Manager if there are any issues.

Youll join Urgent Care, which is delivered by Suffolk GP Federation. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

About us

Suffolk GP Federation CIC is a not-for-profit community interest company. Our main purpose is to support Primary Care across Suffolk including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

Details

Date posted

15 August 2025

Pay scheme

Other

Salary

£12.55 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

27862

Job locations

Lamdseer Road

Ipswich

IP3 0AZ


Job description

Job responsibilities

We are looking for an Operations Support Officer to join our urgent care operational team.

What we can offer you:

  • A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
  • Innovative teams who strive in forward thinking, with a voice that is heard.
  • A visible and supportive management team, with operational support that get it
  • Excellent IT teams & support giving us first class equipment and no wait responses
  • A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
  • Cycle to work scheme
  • Death in service cover
  • Competitive salaries with annual benchmarking
  • 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years service
  • Blue light card employer Access to the discount service with thousands of discounts online and on the high street.

Job description

Job responsibilities

We are looking for an Operations Support Officer to join our urgent care operational team.

What we can offer you:

  • A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
  • Innovative teams who strive in forward thinking, with a voice that is heard.
  • A visible and supportive management team, with operational support that get it
  • Excellent IT teams & support giving us first class equipment and no wait responses
  • A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
  • Cycle to work scheme
  • Death in service cover
  • Competitive salaries with annual benchmarking
  • 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years service
  • Blue light card employer Access to the discount service with thousands of discounts online and on the high street.

Person Specification

See attached Person Specification

Essential

  • Educated to GCSE Level or equivalent
  • English language

Desirable

  • Knowledge of SystmOne
  • Previous experience within Healthcare
Person Specification

See attached Person Specification

Essential

  • Educated to GCSE Level or equivalent
  • English language

Desirable

  • Knowledge of SystmOne
  • Previous experience within Healthcare

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Suffolk GP Federation CIC

Address

Lamdseer Road

Ipswich

IP3 0AZ


Employer's website

https://suffolkfed.org.uk/ (Opens in a new tab)

Employer details

Employer name

Suffolk GP Federation CIC

Address

Lamdseer Road

Ipswich

IP3 0AZ


Employer's website

https://suffolkfed.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR

Recruitment Team

hr@suffolkfed.org.uk

Details

Date posted

15 August 2025

Pay scheme

Other

Salary

£12.55 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

27862

Job locations

Lamdseer Road

Ipswich

IP3 0AZ


Supporting documents

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