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Technical Support Engineer

Suffolk GP Federation CIC

Information:

This job is now closed

Job summary

Is it for me?

We will work alongside the successful candidate to ensure they are sufficiently inducted and trained; there will be regular constructive supervision in place. It is important to us that you feel safe and supported in the role.

  • Youll need to have proven experience of working within an MSP/IT Solution company, and if you have Microsoft related qualifications this would be an advantage to your application.
  • You will need to have knowledge of Microsoft Office 365, and Microsoft Operations Systems both desktop and server.
  • To succeed in this role, youll need to have access to transport due to the various sites we run services from.

Contract type:

This role is a full-time position, working Monday Friday. There will be inclusion in the on-call rota to support the Out of Hours service.

Main duties of the job

Technical Support Engineer

We are looking for a Technical Support Engineer to join our IM&T team.

What is the role?

  • You will work as part of a skilled support and helpdesk team, providing all levels of support, administration, and customer service to users across Suffolk GP Federation.
  • Youll be responsible for responding to 1 and 2 line remote requests in a timely manner escalating to the Technical Manager or IT Leads where appropriate.
  • You will understand and implement computer repair techniques with hardware and software issues in a workbench, safe test environment.

About us

Youll join our IM&T team at Suffolk GP Federation. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

What we can offer you:

  • A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
  • Innovative teams who strive in forward thinking, with a voice that is heard.
  • A visible and supportive management team, with operational support that get it
  • Excellent IT teams & support giving us first class equipment and no wait responses
  • A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
  • Cycle to work scheme
  • Death in service cover
  • Competitive salaries with annual benchmarking
  • 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years service
  • Blue light card employer Access to the discount service with thousands of discounts online and on the high street.

Date posted

13 October 2023

Pay scheme

Other

Salary

£25,147 to £27,596 a year

Contract

Permanent

Working pattern

Full-time

Reference number

27676

Job locations

Walton Surgery

301 High Street

Felixstowe

IP113QL


Job description

Job responsibilities

Job description

Job title: Technical Support Engineer

Reports to: IM&T Manager and IT Leads

Place of work: Walton Clinic, Felixstowe, and various locations across Suffolk

Job Purpose

The postholder will work as part of a skilled support and helpdesk team providing all levels of support, administration, and customer service to users across Suffolk GP Federation.

Main Duties & Responsibilities

To take helpdesk calls, logging and tracking calls ensuring that all issues are managed and resolved.

To understand and implement computer repair techniques with hardware and software issues in a workbench and safe test environment.

To work as an integral part of the IM&T helpdesk / support team to respond to 1st and 2nd line remote requests in a timely manner escalating to the Technical Manager or IT Leads where appropriate.

To liaise with 3rd party vendors regarding service escalation and authorised RMAs.

To assist with the installation of hardware, software and networking equipment, ensuring a seamless integration and functionality with minimal disruption to services.

To have a proactive approach to Information Security to ensure the continue integrity of the organisation.

To attend site visits where required.

To be included on the on-call rota to provide support to the Federations Out of Hours service that runs across Suffolk in evenings, and weekends.

To undertake any other ad hoc duties as requested by the IT Leads, Technical Manager or IM&T Manager. 

Job description

Job responsibilities

Job description

Job title: Technical Support Engineer

Reports to: IM&T Manager and IT Leads

Place of work: Walton Clinic, Felixstowe, and various locations across Suffolk

Job Purpose

The postholder will work as part of a skilled support and helpdesk team providing all levels of support, administration, and customer service to users across Suffolk GP Federation.

Main Duties & Responsibilities

To take helpdesk calls, logging and tracking calls ensuring that all issues are managed and resolved.

To understand and implement computer repair techniques with hardware and software issues in a workbench and safe test environment.

To work as an integral part of the IM&T helpdesk / support team to respond to 1st and 2nd line remote requests in a timely manner escalating to the Technical Manager or IT Leads where appropriate.

To liaise with 3rd party vendors regarding service escalation and authorised RMAs.

To assist with the installation of hardware, software and networking equipment, ensuring a seamless integration and functionality with minimal disruption to services.

To have a proactive approach to Information Security to ensure the continue integrity of the organisation.

To attend site visits where required.

To be included on the on-call rota to provide support to the Federations Out of Hours service that runs across Suffolk in evenings, and weekends.

To undertake any other ad hoc duties as requested by the IT Leads, Technical Manager or IM&T Manager. 

Person Specification

Qualifications & Training

Essential

  • GCSE's or equivalent education qualifications in Maths or English.
  • Willingness to undertake further training as required and agreed.

Desirable

  • Microsoft related qualifications
Person Specification

Qualifications & Training

Essential

  • GCSE's or equivalent education qualifications in Maths or English.
  • Willingness to undertake further training as required and agreed.

Desirable

  • Microsoft related qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Suffolk GP Federation CIC

Address

Walton Surgery

301 High Street

Felixstowe

IP113QL


Employer's website

https://suffolkfed.org.uk/ (Opens in a new tab)

Employer details

Employer name

Suffolk GP Federation CIC

Address

Walton Surgery

301 High Street

Felixstowe

IP113QL


Employer's website

https://suffolkfed.org.uk/ (Opens in a new tab)

For questions about the job, contact:

IM&T Manager

Lisa Coleman

lisa.coleman@suffolkfed.org.uk

Date posted

13 October 2023

Pay scheme

Other

Salary

£25,147 to £27,596 a year

Contract

Permanent

Working pattern

Full-time

Reference number

27676

Job locations

Walton Surgery

301 High Street

Felixstowe

IP113QL


Supporting documents

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