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Suffolk GP Federation CIC

Operations Manager (Rota)

Information:

This job is now closed

Job summary

Is it for me?

We will work alongside the successful candidate to ensure they are sufficiently inducted and trained; there will be regular constructive supervision in place. It is important to us that you feel safe and supported in the role.

  • You will have recent proven experience of leading and managing a small operation team.
  • You will have worked with RotaMaster previously, and will have ideally had exposure to SystmOne however training on this system can be provided.
  • If youd had previous experience of working in healthcare as a team leader or manager, this would be an advantage to your application.

Contract type:

This is a full time, permanent role working 37.5 hours a week across Monday Sunday.

Main duties of the job

Operations Manager (Rota)

We are looking for a Operations Manager to lead and manage our Rota team within our urgent care service.

What is the role?

  • Youll work closely and collaboratively with the head of urgent care, the service managers, and the operations managers.
  • Youll provide positive leadership to the current rota team, along with direct support, supervision and regular 121s.
  • Youll oversee and lead in the rostering of clinical and operational staff in accordance with designed rotas.

Youll join our Urgent Care service which includes Out of Hours, ED Streaming and GP+ which is delivered by Suffolk GP Federation, a not-for-profit, community interest company.

Interested? Have questions? Just wondering? Please get in touch with our service managers Ian Akers, or Jenny Pitcher.

About us

What we can offer you:

  • A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
  • Innovative teams who strive in forward thinking, with a voice that is heard.
  • A visible and supportive management team, with operational support that get it
  • Excellent IT teams & support giving us first class equipment and no wait responses
  • A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
  • Cycle to work scheme
  • Death in service cover
  • Competitive salaries with annual benchmarking
  • 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years service
  • Blue light card employer Access to the discount service with thousands of discounts online and on the high street.

Details

Date posted

12 September 2023

Pay scheme

Other

Salary

£28,407 to £34,581 a year

Contract

Permanent

Working pattern

Full-time

Reference number

27658

Job locations

Riverside Clinic

2-4 Landseer Road

Ipswich

IP3 0AZ


Job description

Job responsibilities

Job description

Job title: Operations Manager (Rota)

Reports to: Service Manager

Place of work: Riverside Clinic, Ipswich

Job Purpose

To work closely and collaboratively with the head of urgent care, service mangers and operations managers. To directly line manage the rota administration team, overseeing and leading in the rostering of clinical and operational staff in accordance with designed rotas and to support with the assurance, collation, and production of staff compliancy reports. To line manage to deputy operations manager and rota support coordinator.

Main Duties & Responsibilities

To provide positive leadership of the rota administrators and support staff:

o Direct support

o Supervision, appraisals, and regular 121 and team meetings

o Identify key shift fill and rota concerns and lead the team to achieve a safe and effective rota fill.

o Contribute to the training and development of the team, ensuring compliance of all mandatory training

o Assist with recruitment and induction

o Monitor and manage sickness absence, annual leave and study leave

Effective communication with Operational teams in line with urgent care service requirements

Accountable for overseeing the duties performed by the Rota admin support coordinator including:

o HR liaison

o Staff Compliancy

o Regular stake holder reports

o Payroll reports

o Rota system management 

Accountable for accurately recording all details and changes on the rota management software (RotaMaster)

Overseeing the allocation of urgent care shifts

Responsibility for the structure of Shift Pattern Manager in accordance with HR

To be accountable for the preparation of the Urgent Care shift in accordance with priority shift fill, amendments on SystmOne and Clinic & Break management

Responsible for Ensuring all staff added to the rota are compliant against our recruitment checks to complete associated work

Responsibility for contacting staff at the recognised check-points to ensure the rota management software reflects our active workforce, archiving and suspending accounts where necessary.

Monitor key performance metrics and contribute to remedial action plans when targets are not being met.

General office duties as and when required.

Attending training and meetings as and when required.

Contact clinical and operational staff to ensure rotas are populated against designed templates.

Job description

Job responsibilities

Job description

Job title: Operations Manager (Rota)

Reports to: Service Manager

Place of work: Riverside Clinic, Ipswich

Job Purpose

To work closely and collaboratively with the head of urgent care, service mangers and operations managers. To directly line manage the rota administration team, overseeing and leading in the rostering of clinical and operational staff in accordance with designed rotas and to support with the assurance, collation, and production of staff compliancy reports. To line manage to deputy operations manager and rota support coordinator.

Main Duties & Responsibilities

To provide positive leadership of the rota administrators and support staff:

o Direct support

o Supervision, appraisals, and regular 121 and team meetings

o Identify key shift fill and rota concerns and lead the team to achieve a safe and effective rota fill.

o Contribute to the training and development of the team, ensuring compliance of all mandatory training

o Assist with recruitment and induction

o Monitor and manage sickness absence, annual leave and study leave

Effective communication with Operational teams in line with urgent care service requirements

Accountable for overseeing the duties performed by the Rota admin support coordinator including:

o HR liaison

o Staff Compliancy

o Regular stake holder reports

o Payroll reports

o Rota system management 

Accountable for accurately recording all details and changes on the rota management software (RotaMaster)

Overseeing the allocation of urgent care shifts

Responsibility for the structure of Shift Pattern Manager in accordance with HR

To be accountable for the preparation of the Urgent Care shift in accordance with priority shift fill, amendments on SystmOne and Clinic & Break management

Responsible for Ensuring all staff added to the rota are compliant against our recruitment checks to complete associated work

Responsibility for contacting staff at the recognised check-points to ensure the rota management software reflects our active workforce, archiving and suspending accounts where necessary.

Monitor key performance metrics and contribute to remedial action plans when targets are not being met.

General office duties as and when required.

Attending training and meetings as and when required.

Contact clinical and operational staff to ensure rotas are populated against designed templates.

Person Specification

Qualifications & Training

Essential

  • Educated to GCSE level or equivalent
  • NVQ or equivalent in people management

Desirable

  • Willingness to undertake further training as required and agreed

Knowledge & Experience

Essential

  • Recent experience of leading and managing a small operational team
  • Sound knowledge and previous experience of RotaMaster

Desirable

  • Previous experience of using SystmOne or EMIS
  • Experience of working in the healthcare sector as a team leader or manager
  • See attached Person Specification for full details.
Person Specification

Qualifications & Training

Essential

  • Educated to GCSE level or equivalent
  • NVQ or equivalent in people management

Desirable

  • Willingness to undertake further training as required and agreed

Knowledge & Experience

Essential

  • Recent experience of leading and managing a small operational team
  • Sound knowledge and previous experience of RotaMaster

Desirable

  • Previous experience of using SystmOne or EMIS
  • Experience of working in the healthcare sector as a team leader or manager
  • See attached Person Specification for full details.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Suffolk GP Federation CIC

Address

Riverside Clinic

2-4 Landseer Road

Ipswich

IP3 0AZ


Employer's website

https://suffolkfed.org.uk/ (Opens in a new tab)

Employer details

Employer name

Suffolk GP Federation CIC

Address

Riverside Clinic

2-4 Landseer Road

Ipswich

IP3 0AZ


Employer's website

https://suffolkfed.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Managers

Jenny Pitcher / Ian Akers

jenny.pitcher@suffolkfed.org.uk

Details

Date posted

12 September 2023

Pay scheme

Other

Salary

£28,407 to £34,581 a year

Contract

Permanent

Working pattern

Full-time

Reference number

27658

Job locations

Riverside Clinic

2-4 Landseer Road

Ipswich

IP3 0AZ


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