Job summary
Are you looking for a new role?
We are looking to expand our team of Administrators within our GP+ Service. GP+ provides extra doctors appointments in the evenings, at weekends and Bank Holidays for patients across Suffolk.
Contract type
We are looking for employees to work with us on bank contracts where you will be able to pick up shifts as and when, to fit around your commitments:
- Week days: 18:00 21:15
- Weekends: 08:45-12:59 and 13:00-17:15
Shifts can be picked up across Suffolk at our various bases, which will include Ipswich, Riverside Clinic, Bury St Edmunds, Drovers House and Felixstowe, Minor Injuries Clinic.
Main duties of the job
Whats the role?
- As an administrator you will support the clinicians who are working on that shift with all aspects of administration.
- This will include ensuring our appointments are carefully managed, wait times are kept to a minimum and patients are booked in with the most appropriate clinician.
- Youll create referrals and make sure that consultations are (where relevant) communicated back to the patients day-time practice.
The GP+ Service is run by Suffolk GP Federation CIC, a not-for-profit community interest company.
Is it for me?
We will make sure you are fully inducted and trained. Its important to us that you feel safe and supported in your role.
- Youd be suited to this role if you have high levels of personal commitment to facilitate the delivery of a patient focused service and have good problem-solving skills
- Youll need good communication skills and a caring and empathetic nature
- Its important that you can work well as part of a team as well as independently and have the ability to remain calm under pressure
About us
GP+ is a service that is delivered by Suffolk GP Federation. Suffolk GP Federation CIC is a not-for-profit community interest company.
What we can offer you:
- A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance
- Innovative teams who strive in forward thinking, with a voice that is heard
- A visible and supportive management team, with operational support that get it
- Excellent IT teams & support giving us first class equipment and no wait responses
- A commitment to personal development, training and leadership opportunities, with service-managed training budgets
- Cycle to work scheme
- Death in service cover
- Competitive salaries with annual benchmarking
- Blue light card employer Access to the discount service with thousands of discounts online and on the high street
Interested? Have questions? Just wondering? Get in touch with our Operations Manager - wed love to hear from you.
Job description
Job responsibilities
Job description
Job title: GP+ Administrator
Reports to: Operations Manager
Place of work: Various across Suffolk: Felixstowe, Ipswich & Bury St Edmunds.
Job Purpose
To provide administrative support to GPs, Nurses and other Healthcare professionals working within primary care.
Main Duties & Responsibilities
- To be responsible for all aspects of administration, working to deliver an effective and efficient service for our patients.
- To ensure the effective management of appointments; alerting the clinicians to any issues, ensuring the patient wait times are kept to a minimum where possible and that patients are booked with the most appropriate clinician.
- To ensure that referrals are created, patients are registered and referrals ended correctly. Ensure that all consultations are, where relevant, communicated back to the patients practice.
- To oversee the reception area and ensure that patients waiting are communicated to effectively and their needs are responded to as and when required, alerting the clinicians to any cases that have become urgent.
- To provide IT support to clinical staff, including training on SystmOne if required and liaising with IT Helpdesk as and when needed.
- To respond to and deal with any issues that arise, escalating to the clinician and/or On Call Manager as necessary.
- To be aware of and ensure adherence to organisational policies, in particular, Prescription Security, Safeguarding and Information Governance.
- To be responsible for taking phone calls from other services for referral into GP+ liaising with the clinicians and booking appointments if required, ensuring that the correct process for these referrals is followed at all times.
- To ensure clinical consulting rooms are set up for use before clinic starts and that each clinician working has access to the appropriate equipment and IT in order to fulfil their duties. After use rooms must be cleared and left ready for use by the surgery; monitoring the duties of the receptionist to ensure that these tasks have been completed satisfactorily.
- To raise incidents as appropriate and providing guidance to other staff members when an incident needs to be reported.
- To ensure you are aware of staff expected on shift and logging any late arrivals, sickness, or non-attendance.
- Responsible for local site induction with new clinical staff, making them aware of processes, procedures and how to access equipment and support.
- To be responsible for ensuring all tasks, notifications, emails, and phone messages are dealt with and responded to in a timely manner.
- To be responsible for completing onward referrals at the request of the clinicians either via a task or using dictation. Providing administrative and secretarial support to clinicians who wish to complete the onward referral themselves. Responsible for ensuring the onward referral has been sent using the correct pathway.
- To be responsible for ensuring that equipment boxes for the consulting rooms are stocked with sufficient supply of consumables and providing clinical staff with medical equipment as and when needed.
- To be responsible for ensuring the process for signing out equipment and dispensing medication is followed at all times.
- To attend training and meetings as and when required.
- To provide cover for colleagues when sick or absence from shift.
- To facilitate debrief session at the end of the shift, taking notes and logging issues using the template and feeding back to staff on updates and answering queries raised during the debrief.
- To ensure that refreshment facilities are available for all staff.
Job description
Job responsibilities
Job description
Job title: GP+ Administrator
Reports to: Operations Manager
Place of work: Various across Suffolk: Felixstowe, Ipswich & Bury St Edmunds.
Job Purpose
To provide administrative support to GPs, Nurses and other Healthcare professionals working within primary care.
Main Duties & Responsibilities
- To be responsible for all aspects of administration, working to deliver an effective and efficient service for our patients.
- To ensure the effective management of appointments; alerting the clinicians to any issues, ensuring the patient wait times are kept to a minimum where possible and that patients are booked with the most appropriate clinician.
- To ensure that referrals are created, patients are registered and referrals ended correctly. Ensure that all consultations are, where relevant, communicated back to the patients practice.
- To oversee the reception area and ensure that patients waiting are communicated to effectively and their needs are responded to as and when required, alerting the clinicians to any cases that have become urgent.
- To provide IT support to clinical staff, including training on SystmOne if required and liaising with IT Helpdesk as and when needed.
- To respond to and deal with any issues that arise, escalating to the clinician and/or On Call Manager as necessary.
- To be aware of and ensure adherence to organisational policies, in particular, Prescription Security, Safeguarding and Information Governance.
- To be responsible for taking phone calls from other services for referral into GP+ liaising with the clinicians and booking appointments if required, ensuring that the correct process for these referrals is followed at all times.
- To ensure clinical consulting rooms are set up for use before clinic starts and that each clinician working has access to the appropriate equipment and IT in order to fulfil their duties. After use rooms must be cleared and left ready for use by the surgery; monitoring the duties of the receptionist to ensure that these tasks have been completed satisfactorily.
- To raise incidents as appropriate and providing guidance to other staff members when an incident needs to be reported.
- To ensure you are aware of staff expected on shift and logging any late arrivals, sickness, or non-attendance.
- Responsible for local site induction with new clinical staff, making them aware of processes, procedures and how to access equipment and support.
- To be responsible for ensuring all tasks, notifications, emails, and phone messages are dealt with and responded to in a timely manner.
- To be responsible for completing onward referrals at the request of the clinicians either via a task or using dictation. Providing administrative and secretarial support to clinicians who wish to complete the onward referral themselves. Responsible for ensuring the onward referral has been sent using the correct pathway.
- To be responsible for ensuring that equipment boxes for the consulting rooms are stocked with sufficient supply of consumables and providing clinical staff with medical equipment as and when needed.
- To be responsible for ensuring the process for signing out equipment and dispensing medication is followed at all times.
- To attend training and meetings as and when required.
- To provide cover for colleagues when sick or absence from shift.
- To facilitate debrief session at the end of the shift, taking notes and logging issues using the template and feeding back to staff on updates and answering queries raised during the debrief.
- To ensure that refreshment facilities are available for all staff.
Person Specification
Qualifications & Training
Essential
- Educated to GCSE level including grade C (or equivalent) in English and Maths.
- Willingness to undertake further training as required and agreed.
Knowledge & Experience
Essential
- Basic knowledge of Microsoft Office applications, including Excel.
- Experience of working within policies, procedures and guidelines.
- Experience of dealing with members of the public, or patients and handling enquires or complaints.
- Previous experience of working within a multi-disciplinary team and within an ever changing environment
-
Desirable
- Experience of working within an administrative role within the health sector, ideally a GP practice.
- Previous experience of using SystmOne and EMIS.
Skills & Abilities
Essential
- Able to build good working relationships with internal colleagues and external professionals outside of our organisation.
- Able to work in line with strict guidelines in line with confidentiality.
- Clear written and verbal communication skills
- Able to access transport with ease to travel across different locations across Suffolk.
- Good IT skills - able to pick up new systems with supportive training.
Person Specification
Qualifications & Training
Essential
- Educated to GCSE level including grade C (or equivalent) in English and Maths.
- Willingness to undertake further training as required and agreed.
Knowledge & Experience
Essential
- Basic knowledge of Microsoft Office applications, including Excel.
- Experience of working within policies, procedures and guidelines.
- Experience of dealing with members of the public, or patients and handling enquires or complaints.
- Previous experience of working within a multi-disciplinary team and within an ever changing environment
-
Desirable
- Experience of working within an administrative role within the health sector, ideally a GP practice.
- Previous experience of using SystmOne and EMIS.
Skills & Abilities
Essential
- Able to build good working relationships with internal colleagues and external professionals outside of our organisation.
- Able to work in line with strict guidelines in line with confidentiality.
- Clear written and verbal communication skills
- Able to access transport with ease to travel across different locations across Suffolk.
- Good IT skills - able to pick up new systems with supportive training.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
