Performance Insights Manager

NHS Bath and North East Somerset, Swindon and Wiltshire ICB

Information:

This job is now closed

Job summary

In BSW we strive to use information to improve decision-making at every level. This role will lead the provision of expert high quality insights and intelligence to underpin system development, and the ICBs role in system oversight and assurance. It will work in a matrix style across the organisation to understand performance implications of service development and provide added value insights to key BSW boards.

The post-holder will produce analysis and reports that demonstrate clearly and concisely the answers, findings and position of the organisation using appropriate and effective data visualisation; complemented with insightful commentary, which is then useful and progressive for the organisations business. This will require attention to detail, strong relationships with colleagues and curiosity to understand the problem, with a developing knowledge of the subject to respond in context and fulfil the information need.

The post holder will be a champion for a performance driven culture across the ICB and wider system and support in ensuring that corporate and system intelligence is in place and is readily available to enable proactive and effective management of performance at all levels. They will undertake a leading role in the development of the system framework for monitoring BSW delivery plans. They will work closely with stakeholders in providing their expertise to develop key indicators and system reporting- aligned to governance arrangements.

Main duties of the job

This is an agile role, predominantly working from home with occasional office days.

The post holder will be required to communicate and provide highly complex information to a wide range of internal and external stakeholders.

Analyse, interpret and present data to highlight issues, risks and support decision making, to a wide range of stakeholders in a formal setting.

Maintain close working relationships with colleagues across the directorate to help manage performance and gain supporting narrative and context to analysis.

Set, monitor and manage the teams quality standards, ensuring the production of timely and accurate information analysis and reports.

Produce and lead on the effective communication of a meaningful picture of the organisation's performance position using a wide variety of data and intelligence, including though attendance at relevant meetings.

Manage adhoc resource and analysis and provide expertise to support stakeholders, understanding the desired outcome and being proactive in seeking opportunities to use data and analysis to support. Ensuring there is effective management of potentially conflicting priorities.

About us

Please note this organisation does not hold a sponsorship licence, we regret to inform you that we are unable to consider applications from individuals who require sponsorship.

If you are offered employment with us, you will have the opportunity to join a friendly, quality focused and dynamic team that is supportive and cares about your working experience and your wellbeing.

BSW ICB have adopted agile working so this means the successful applicant will predominately be working from home but may be requested to work in any one of the ICB's office bases across BaNES, Swindon and Wiltshire. You will also have a contractual base within the BSW ICB office where your team is based.

Benefits BSW ICB offer include:

NHS Pension Scheme

Generous NHS annual leave entitlements commencing at 27 days per year rising to 33 days per year, pro rata, plus bank holidays

Flexible working

Modern IT equipment and an in-house IT help facility

Colleague wellbeing support through a Staff Support Service and a wealth of wellbeing guidance and offers

Colleague engagement forums and events

Financial wellbeing guidance and benefits (including NHS staff offers, health service discounts, cycle scheme, car lease scheme, money helper service)

Date posted

23 January 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£50,952 to £57,349 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

983-ICB-7166KB

Job locations

Jenner House

Langley Park

Chippenham

SN15 1GG


Job description

Job responsibilities

The post holder will be a champion for a performance driven culture across the ICB and widersystem and support in ensuring that corporate and system intelligence is in place and is readilyavailable to enable proactive and effective management of performance at all levels. They willundertake a leading role in the development of the system framework for monitoring BSW deliveryplans. They will work closely with stakeholders in providing their expertise to develop keyindicators and system reporting- aligned to governance arrangements.The job description and person specification are an outline of the tasks, responsibilities andoutcomes required of the role. The job holder will carry out any other duties as may reasonablybe required by their line manager.Performance Insights ManagerThe job description and person specification may be reviewed on an ongoing basis in accordancewith the changing needs of the Department and the Organisation.

Job description

Job responsibilities

The post holder will be a champion for a performance driven culture across the ICB and widersystem and support in ensuring that corporate and system intelligence is in place and is readilyavailable to enable proactive and effective management of performance at all levels. They willundertake a leading role in the development of the system framework for monitoring BSW deliveryplans. They will work closely with stakeholders in providing their expertise to develop keyindicators and system reporting- aligned to governance arrangements.The job description and person specification are an outline of the tasks, responsibilities andoutcomes required of the role. The job holder will carry out any other duties as may reasonablybe required by their line manager.Performance Insights ManagerThe job description and person specification may be reviewed on an ongoing basis in accordancewith the changing needs of the Department and the Organisation.

Person Specification

Knowledge, Training and Experience

Essential

  • Educated to masters level or equivalent level of experience of working at a senior level in specialist area
  • Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent
  • Evidence of continuing professional development
  • Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
  • Expert knowledge of the NHS Data definitions
  • Expert knowledge of Excel, intermediate knowledge of SQL
  • Experience of negotiating, and influencing skills
  • Experience and understanding of evaluating and measuring the performance of health services.
  • An excellent understanding of the health and social care environment and roles and responsibilities within it
  • Experience of interpreting national policy for implementation
  • A good understanding of NHS contracting, commissioning, performance and finance in the healthcare environment
  • Member of relevant professional body

Communication Skills & Analytical

Essential

  • Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
  • Negotiate on difficult and controversial issues including performance and change.
  • Problem solving skills and ability to respond to sudden unexpected demands
  • Ability to analyse complex facts and situations and develop a range of options
  • Takes decisions on difficult and contentious issues where there may be a number of courses of action.
  • Strategic thinking - ability to anticipate and resolve problems before they arise

Planning, Management & Autonomy Skills

Essential

  • Demonstrated capability to plan over short, medium and long -term timeframes and adjust plans and resource requirements accordingly
  • Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects
  • Must be able to prioritise own work effectively and be able to direct activities of others. Experience of managing and motivating a team and reviewing performance of the individuals.
  • Must be able to use initiative to decide relevant actions and make recommendations to Sponsor/ Manager, with the aim of improving deliverables and compliance to policies.
  • Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
  • Experience of identifying and interpreting National policy. Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation)

Physical Skills & Other

Essential

  • Working knowledge of Microsoft Office with intermediate keyboard skills
  • Used to working in a busy environment
  • Adaptability, flexibility and ability to cope with uncertainty and change
  • Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
  • Professional calm and efficient manner
  • Effective organizer, influencer and networker
  • Demonstrates a strong desire to improve performance and make a difference by focusing on goals. Completer/Finisher
Person Specification

Knowledge, Training and Experience

Essential

  • Educated to masters level or equivalent level of experience of working at a senior level in specialist area
  • Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent
  • Evidence of continuing professional development
  • Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
  • Expert knowledge of the NHS Data definitions
  • Expert knowledge of Excel, intermediate knowledge of SQL
  • Experience of negotiating, and influencing skills
  • Experience and understanding of evaluating and measuring the performance of health services.
  • An excellent understanding of the health and social care environment and roles and responsibilities within it
  • Experience of interpreting national policy for implementation
  • A good understanding of NHS contracting, commissioning, performance and finance in the healthcare environment
  • Member of relevant professional body

Communication Skills & Analytical

Essential

  • Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
  • Negotiate on difficult and controversial issues including performance and change.
  • Problem solving skills and ability to respond to sudden unexpected demands
  • Ability to analyse complex facts and situations and develop a range of options
  • Takes decisions on difficult and contentious issues where there may be a number of courses of action.
  • Strategic thinking - ability to anticipate and resolve problems before they arise

Planning, Management & Autonomy Skills

Essential

  • Demonstrated capability to plan over short, medium and long -term timeframes and adjust plans and resource requirements accordingly
  • Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects
  • Must be able to prioritise own work effectively and be able to direct activities of others. Experience of managing and motivating a team and reviewing performance of the individuals.
  • Must be able to use initiative to decide relevant actions and make recommendations to Sponsor/ Manager, with the aim of improving deliverables and compliance to policies.
  • Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
  • Experience of identifying and interpreting National policy. Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation)

Physical Skills & Other

Essential

  • Working knowledge of Microsoft Office with intermediate keyboard skills
  • Used to working in a busy environment
  • Adaptability, flexibility and ability to cope with uncertainty and change
  • Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
  • Professional calm and efficient manner
  • Effective organizer, influencer and networker
  • Demonstrates a strong desire to improve performance and make a difference by focusing on goals. Completer/Finisher

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Bath and North East Somerset, Swindon and Wiltshire ICB

Address

Jenner House

Langley Park

Chippenham

SN15 1GG


Employer's website

https://bsw.icb.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

NHS Bath and North East Somerset, Swindon and Wiltshire ICB

Address

Jenner House

Langley Park

Chippenham

SN15 1GG


Employer's website

https://bsw.icb.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Head of Planning and Performance Oversight

Danielle Harris

danielleharris@nhs.net

Date posted

23 January 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£50,952 to £57,349 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

983-ICB-7166KB

Job locations

Jenner House

Langley Park

Chippenham

SN15 1GG


Supporting documents

Privacy notice

NHS Bath and North East Somerset, Swindon and Wiltshire ICB's privacy notice (opens in a new tab)