Job summary
The Senior Quality Manager will play a crucial role in ensuring the delivery of high-quality, patient-centered healthcare services within the BSW region.
Working collaboratively with clinical leaders, providers, and commissioning teams, the role is responsible for monitoring and improving the safety, effectiveness, and patient experience of commissioned services.
Key responsibilities include leading the development and implementation of the Quality Assurance Framework, overseeing patient safety initiatives, and ensuring compliance with national and local quality standards.
The role involves extensive communication with a wide range of stakeholders, both internally and externally, to present complex information, nurture key relationships, and ensure the successful delivery of quality improvement programs.
The Senior Quality Manager will support the Lead Nurse for infection prevention and control, manage quality-related incidents, and provide expert advice on clinical quality standards. Additionally, the role includes staff management, financial oversight, and the development of policies and procedures to enhance service delivery.
The ideal candidate will have a strong background in healthcare quality management, with experience in patient safety, quality improvement, and clinical governance. They will be expected to drive innovation, foster a culture of continuous improvement, and ensure that services across the BSW region meet the highest standards of care.
Main duties of the job
Working collaboratively with commissioning and contracting colleaguesas well as providers to ensure the commissioning of high-qualityservices guaranteeing patient-centred, effective, efficient, safe, goodquality and value for money, ensuring that statutory responsibilities aredelivered in the designated areas of responsibility. This will also includemaking sure quality metrics are in place to measure the safety andeffectiveness of service provision.
About us
Please note this organisation does not hold a sponsorship licence, we regret to inform you that we are unable to consider applications from individuals who require sponsorship.
Working together to empower people to lead their best life' is the one, unified vision for our organisation and all our partners working together across Bath & North East Somerset, Swindon & Wiltshire.
If you are offered employment with us, you will have the opportunity to join a friendly, quality focused & dynamic team that is supportive & cares about your working experience & your wellbeing.
BSW ICB have adopted agile working so this means the successful applicant will predominately be working from home but may be requested to work in any one of the ICB's office bases across BaNES, Swindon and Wiltshire. You will also have a contractual base within the BSW ICB office where your team is based.
Benefits BSW ICB offer include:
NHS Pension Scheme
Generous NHS annual leave entitlements commencing at 27 days per year rising to 33 days per year, pro rata, plus bank holidays
Flexible working
Modern IT equipment and an in-house IT help facility
Colleague wellbeing support through a Staff Support Service & a wealth of wellbeing guidance and offers
Colleague engagement forums and events
Financial wellbeing guidance and benefits (including NHS staff offers, health service discounts, cycle scheme, car lease scheme, money helper service)
Job description
Job responsibilities
The job description and person specification may be reviewed on an ongoing basisin accordance with the changing needs of the Department and the Organisation.
Please see full job description for more details
Job description
Job responsibilities
The job description and person specification may be reviewed on an ongoing basisin accordance with the changing needs of the Department and the Organisation.
Please see full job description for more details
Person Specification
Knowledge, Training and Experience
Essential
- Relevant clinical or professional registration
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
- Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent
- Evidence of post qualifying and continuing professional development
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
- Should have an appreciation of the relationship between the Department of Health, NHSE/I and individual provider and commissioning organisations
- Member of relevant professional body
Communication Skills & Analytical
Essential
- Developed communication skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level
- Good presentational skills for conveying complex concepts.
- Ability to use informed persuasion to influence others
- Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
- Ability to understand a broad range of information quickly and making decisions where opinions differ/no obvious solution
Planning, Management & Autonomy
Essential
- Evidence of planning and delivering programmes and projects and services on time.
- Abilities for financial and staff management
- Working knowledge of Microsoft Office with intermediate keyboard skills
- Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales Interpreting national policy for implementation
Person Specification
Knowledge, Training and Experience
Essential
- Relevant clinical or professional registration
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
- Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent
- Evidence of post qualifying and continuing professional development
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
- Should have an appreciation of the relationship between the Department of Health, NHSE/I and individual provider and commissioning organisations
- Member of relevant professional body
Communication Skills & Analytical
Essential
- Developed communication skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level
- Good presentational skills for conveying complex concepts.
- Ability to use informed persuasion to influence others
- Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
- Ability to understand a broad range of information quickly and making decisions where opinions differ/no obvious solution
Planning, Management & Autonomy
Essential
- Evidence of planning and delivering programmes and projects and services on time.
- Abilities for financial and staff management
- Working knowledge of Microsoft Office with intermediate keyboard skills
- Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales Interpreting national policy for implementation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
NHS Bath and North East Somerset, Swindon and Wiltshire ICB
Address
BSW ICB, Jenner House
Unit 3, Langley Park
Chippenham
SN15 1GG
Employer's website
https://bsw.icb.nhs.uk/ (Opens in a new tab)