Job summary
BSW ICB is seeking to recruit an enthusiastic and self-motivated administrator to join the Continuing Healthcare Team. BSW ICB has an Agile Working Policy where office attendance is required for business purposes along with the flexibility of remote working.
This is an exciting opportunity to work within a strong and supportive team and to undertake a key role in successfully delivering important patient focused care services.
Main duties of the job
This is a varied role, working in a busy team, which requires someone with exceptional administration skills who can multi-task effectively to provide comprehensive and efficient support to colleagues, service providers and with the Local Authority.
The role will be dealing with Continuing Healthcare (CHC) applications for numerous funding streams, all of which follow varying policy and processes which require ongoing administration support to ensure an excellent service to all users
The role will require regular contact with Care & Nursing Homes, Social Services, Hospital Teams, and other Health & Social Care Professionals. Contact with patients and families will also be required to provide information and guidance, ensuring that we are delivering a professional and caring service.
Further to processing CHC applications, you will get involved with other duties within the team such as:
Arranging and Booking healthcare assessments
Dealing with day-to-day queries by telephone and email
Creating and maintaining electronic records, and databases
General office duties such as photocopying, scanning, printing documentation and undertaking post duties
To be involved in the audit and data cleanse of our current system in preparation for a new End to End System.
About us
'Working together to empower people to lead their best life' is the one, unified vision for our organisation and all our partners working together across Bath and North East Somerset, Swindon and Wiltshire.
If you are offered employment with us, you will have the opportunity to join a friendly, quality focused and dynamic team that is supportive and cares about your working experience and your wellbeing.
BSW ICB have adopted agile working so this means the successful applicant will predominately be working from home but may be requested to work in any one of the ICB's office bases across BaNES, Swindon and Wiltshire. You will also have a contractual base within the BSW ICB office where your team is based.
Benefits BSW ICB offer include:
NHS Pension Scheme
Generous NHS annual leave entitlements commencing at 27 days per year rising to 33 days per year, pro rata, plus bank holidays
Flexible working
Modern IT equipment and an in-house IT help facility
Colleague wellbeing support through a Staff Support Service and a wealth of wellbeing guidance and offers
Colleague engagement forums and events
Financial wellbeing guidance and benefits (including NHS staff offers, health service discounts, cycle scheme, car lease scheme, money helper service)
Job description
Job responsibilities
To be involved in the audit and data cleanse of our current system in preparation for a new End to End System.
Acting as the first point of contact for a wide variety of stakeholders including patients, families and carers, general public, acute and community providers, NHS and Local Authority staff and other external agencies.
Recording of all new referrals in a timely manner on appropriate databases and prioritising referrals in accordance with the National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care July 2022 (Revised)
Management and completion of any ongoing communication arising as part of the referrals process
Liaising with all relevant parties including clinical staff and local authority staff, private providers, patients, families/representatives to ensure assessments and review appointments are conducted within the national Service Framework timescales
Provision of administrative support including typing bespoke letters, requesting outstanding information, file and diary management
Communicating with patients, families / representatives, other NHS and Local Authority staff and private providers with empathy where the nature of the communications may be highly sensitive and emotive
Being the first point of contact for telephone calls into the department and use of initiative to deal with calls if possible
Working with other members of the administration team to ensure that the office is appropriately staffed throughout the day to cover administrative communication duties
Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.Following the procurement processes to support the purchase of appropriate care for individuals meeting the criteria for Continuing Healthcare
Preparation of documents for CHC appeals and disputes processes
Job description
Job responsibilities
To be involved in the audit and data cleanse of our current system in preparation for a new End to End System.
Acting as the first point of contact for a wide variety of stakeholders including patients, families and carers, general public, acute and community providers, NHS and Local Authority staff and other external agencies.
Recording of all new referrals in a timely manner on appropriate databases and prioritising referrals in accordance with the National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care July 2022 (Revised)
Management and completion of any ongoing communication arising as part of the referrals process
Liaising with all relevant parties including clinical staff and local authority staff, private providers, patients, families/representatives to ensure assessments and review appointments are conducted within the national Service Framework timescales
Provision of administrative support including typing bespoke letters, requesting outstanding information, file and diary management
Communicating with patients, families / representatives, other NHS and Local Authority staff and private providers with empathy where the nature of the communications may be highly sensitive and emotive
Being the first point of contact for telephone calls into the department and use of initiative to deal with calls if possible
Working with other members of the administration team to ensure that the office is appropriately staffed throughout the day to cover administrative communication duties
Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.Following the procurement processes to support the purchase of appropriate care for individuals meeting the criteria for Continuing Healthcare
Preparation of documents for CHC appeals and disputes processes
Person Specification
Knowledge, Training and Experience
Essential
- Educated to NVQ Level 3 in relevant subject or equivalent level of qualification or previous proven experience.
- Working knowledge of Microsoft Office particularly Outlook, Word and Excel.
- Demonstrable experience of working in an office environment.
Desirable
- Experience of working with computerised database systems.
- Experience of working in Health or Social Care environment.
Communication Skills
Essential
- Good clear and effective communication skills including telephone skills, data entry and writing skills.
- Good interpersonal skills with the ability to deal sensitively with patients and their family / representatives.
Desirable
Analytical
Essential
- Able to work to National Guidelines, and local policy and procedures
Planning Skills
Essential
- Excellent planning and organisation skills
Autonomy
Essential
- Ability to work independently and as part of a wider team.
- Ability to work against set guidelines.
Management Skills
Essential
- Good time keeping Excellent time self-management skills
Physical Skills
Essential
- Ability to work in front of monitor for significant percentage of time on a daily
Equality and Diversity
Essential
- Understanding of and commitment to equality of opportunity and good working relationships
Person Specification
Knowledge, Training and Experience
Essential
- Educated to NVQ Level 3 in relevant subject or equivalent level of qualification or previous proven experience.
- Working knowledge of Microsoft Office particularly Outlook, Word and Excel.
- Demonstrable experience of working in an office environment.
Desirable
- Experience of working with computerised database systems.
- Experience of working in Health or Social Care environment.
Communication Skills
Essential
- Good clear and effective communication skills including telephone skills, data entry and writing skills.
- Good interpersonal skills with the ability to deal sensitively with patients and their family / representatives.
Desirable
Analytical
Essential
- Able to work to National Guidelines, and local policy and procedures
Planning Skills
Essential
- Excellent planning and organisation skills
Autonomy
Essential
- Ability to work independently and as part of a wider team.
- Ability to work against set guidelines.
Management Skills
Essential
- Good time keeping Excellent time self-management skills
Physical Skills
Essential
- Ability to work in front of monitor for significant percentage of time on a daily
Equality and Diversity
Essential
- Understanding of and commitment to equality of opportunity and good working relationships
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NHS Bath and North East Somerset, Swindon and Wiltshire ICB
Address
BSW ICB- Banes, Swindon and Wiltshire
Jenner House Avon Way, Langley Park, Chippenham SN15 1GG
BSW ICB- Banes, Swindon and Wiltshire
SN15 1GG
Employer's website
https://bsw.icb.nhs.uk/ (Opens in a new tab)