Job summary
The SCC Duty Lead will be part of the team working in the Integrated Care Board (ICB) System Control Centre (SCC). The role is responsible for delivering operational oversight via the SCC to ensure system level coordination of responses across Shropshire, Telford & Wrekin to maintain flow across UEC pathways.
The post holder will:
Be responsible for monitoring key operational, clinical and quality metrics via a range of dashboards to swiftly identify deterioration in UEC performance across the system and escalate where required.
Work with the ICB and system colleagues to implement all national and local guidance and ensuring system assurance is established through clear actions and pre-set targets.
Support the wider urgent care team to deliver against national and local priorities as set out in the NHSE policy to improve and transform urgent and emergency care for the population of STW, driving better outcomes, improved operational performance and value or money in planning and commissioning.
Be required to work four days across the seven-day period, 8am - 6pm including weekends and bank holidays.
Work closely with ICB and system colleagues to balance risk across the system in times of escalation.
Main duties of the job
The post holder will lead the Systems Operational Department and the team to ensure that workstream and programmes are planned and carried out effectively.
The post holder will lead the provision of an efficient, effective and high quality professional and well-co-ordinated procurement and contract management service capable of meeting all statutory, regulatory and NHS requirements ensuring alignment with the activity of the organisation.
The post hold will be the lead tactical commissioner for NEPTS, NHS 111 and link with regional commissioners for the 999 service.
Managing the team's business support function, including developing and managing the team's annual business plan, progress and dashboard reporting and risk and issue management;
Liaising functions with the directorate partners and ICS;
Frontline response to NHSE
Managing all corporate business returns, including planning returns;
Developing and implementing a management system to ensure information is properly managed and best practice is shared across the team, Directorate and the wider health and social care organisations.
Taking a lead in the coordination of training and development and recruitment activity across the Department or Directorate;
Support the delivery of day to day activities to manage system flow, manage risk and escalation and ensure completion of appropriate reporting
About us
Our goal as an organisation is to lead and support delivery of the four Integrated Care System (ICS) aims across STW.
oImproving outcomes in population health and care
oTackling inequalities in outcomes, experience, and access
oEnhancing productivity and value for money
oHelping the NHS to support broader social and economic development.
All staff are required to model the values of the organisation detailed below, to support the ICB to successfully deliver these aims.Ambition
Our commitment to success is shown through supporting and trusting our people to tackle challenging tasks with integrity and creativity.
Compassion
Our shared purpose, supported by our empathetic, inclusive approach where the contributions of all are valued as we work together to reduce inequalities.
Optimism
Where our drive for improvement will be shared with clarity, enthusiasm, and openness.
Focus
Where our efforts are concentrated towards, to improve health and wellbeing with the people of STW.
Job description
Job responsibilities
The post holder will need to build and maintain constructive working relationships with internal and external stakeholders, including but not limited to:
- Internal ICB staff including managers, colleagues, and senior management as appropriate
- National and regional colleagues at NHS England
- ICS partners, including portfolio leads, Local Authorities and Provider and Place Collaboratives
- Non-NHS organisations
- Members of the public and service users as appropriate
- Matrix work across all other teams to address interdependencies and ensure alignment of mutual objectives.
- External consultancy, as required
Operational Responsibility
The role supports the business in driving transformation as well as value for money.
The role is designed to build a combination of subject matter expertise and technical skills to develop a strong service delivery.
Financial and Physical Resources Responsibility
Budget holder for department/service and or project
Human Resources Responsibility
Day to day management; teaching, devise training, development programmes as major job responsibility/ line manager for function/department.
Manages team; develops project training programmes/ line manage
Information ManagementResponsibility
Responsible for the operation of one or more information systems
Manages, maintains, and develops directorate information system
Planning and Organisation Responsibility
Plan and organise broad range of complex activities; formulates, adjusts plans, or strategies/formulate long-term strategic plans, involving uncertainty, may impact across the whole organisation
Develops a range of plans/long term strategic plans for performance and service
Improvement in new areas across organisations
Policy and Service Development Responsibility
Responsible for policy implementation, development for directorate or equivalent
Develops policies for implementation of specialist programme across the organisation/sector
Research and Development Responsibility
Regularly undertake research and development activity
Undertakes complex audits/surveys related to programme
Freedom to Act
Works to general policies, has freedom to establish interpretation.
Interprets national guidelines for organisation
Analytical and Judgemental Responsibility
Complex facts or situations, requiring analysis, interpretation, comparison of a range of options/Highly complex facts or situations, requiring analysis, interpretation, and comparison of a range of options
Makes decisions on a range of complex/highly complex issues where there may be more than one course of action; interprets national guidance; expert in their field
Job description
Job responsibilities
The post holder will need to build and maintain constructive working relationships with internal and external stakeholders, including but not limited to:
- Internal ICB staff including managers, colleagues, and senior management as appropriate
- National and regional colleagues at NHS England
- ICS partners, including portfolio leads, Local Authorities and Provider and Place Collaboratives
- Non-NHS organisations
- Members of the public and service users as appropriate
- Matrix work across all other teams to address interdependencies and ensure alignment of mutual objectives.
- External consultancy, as required
Operational Responsibility
The role supports the business in driving transformation as well as value for money.
The role is designed to build a combination of subject matter expertise and technical skills to develop a strong service delivery.
Financial and Physical Resources Responsibility
Budget holder for department/service and or project
Human Resources Responsibility
Day to day management; teaching, devise training, development programmes as major job responsibility/ line manager for function/department.
Manages team; develops project training programmes/ line manage
Information ManagementResponsibility
Responsible for the operation of one or more information systems
Manages, maintains, and develops directorate information system
Planning and Organisation Responsibility
Plan and organise broad range of complex activities; formulates, adjusts plans, or strategies/formulate long-term strategic plans, involving uncertainty, may impact across the whole organisation
Develops a range of plans/long term strategic plans for performance and service
Improvement in new areas across organisations
Policy and Service Development Responsibility
Responsible for policy implementation, development for directorate or equivalent
Develops policies for implementation of specialist programme across the organisation/sector
Research and Development Responsibility
Regularly undertake research and development activity
Undertakes complex audits/surveys related to programme
Freedom to Act
Works to general policies, has freedom to establish interpretation.
Interprets national guidelines for organisation
Analytical and Judgemental Responsibility
Complex facts or situations, requiring analysis, interpretation, comparison of a range of options/Highly complex facts or situations, requiring analysis, interpretation, and comparison of a range of options
Makes decisions on a range of complex/highly complex issues where there may be more than one course of action; interprets national guidance; expert in their field
Person Specification
Essential
Essential
Desirable
- Experience of improvement projects
Essential
Essential
Essential
Essential
- Experience of working with stakeholders
Person Specification
Essential
Essential
Desirable
- Experience of improvement projects
Essential
Essential
Essential
Essential
- Experience of working with stakeholders
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
