Engagement and Stakeholder Relations Specialist

Job description

Job responsibilities

Job Summary- The Engagement and Stakeholder Relations Specialist will be instrumental in enhancing NHS STWs public engagement initiatives and building robust relationships with its stakeholders. This role is crucial for ensuring local health and care services meet community needs and for fosteringpartnerships that support the organisations goals.

- The Engagement and Stakeholder Relations Specialist will support the Communication and Engagement Team internally and externally to deliver an effective and legally compliant programme of communications, engagement and involvement for NHS STW.

- The post holder will work across all system partners, link in with community and voluntary sector organisations and integrated neighbourhood teams, ensuring a diverse range of organisations areinformed and linked into the work of NHS STW.

- The post holder will be a key conduit for information sharing and exchanges with patients, public, the community, and voluntary sector partners. The insights gained from stakeholder engagementwill inform NHS STW in its commitment to continuously learn from patient experience and inform service redesign programmes that improve health and care services provided for the residents of STW.

- The post holder will link with local voluntary, community, and social enterprise (VCSE) groups/organisations especially organisations that are not already connected to or aware of NHS STWs work and raise awareness by providing information on NHS STWs purpose and functions and the wider Integrated Care Partnership (ICP).

- The post holder will support and deliver engagement activity for NHS STW including public awareness campaigns, internal and external engagement events, survey work, workshops, focus groups, and formal public consultations.

- The post holder will support the further development of NHS STWs Peoples Network (our digital engagement platform where people across the county can get involved in our work) and build membership and inclusion of diverse population groups.

- The post holder will ensure the public, staff and other key stakeholders are actively engaged and influence commissioning decisions in a way that contributes to improved health and care services.

- The postholder will need to reflect a range of communication and engagement styles to reach out to health inclusion groups, those experiencing health inequalities, and those who are protectedcharacteristic groups within the 2010 Equality Act.

Key Working Relationships

The post holder will need to build and maintain constructive working relationships with internal and external stakeholders, including but not limited to:

- Internal NHS STW staff including managers, colleagues, and senior management as appropriate.- Voluntary, community and social enterprise sector.- National and regional colleagues at NHS England.- ICS partner communications and engagement teams.- ICS partners, including portfolio leads, Local Authorities and Provider and Place Collaboratives.- STW Primary Care, including GP practices, optometry., pharmacy and dentistry.- STW Integrated Neighbourhood Teams.- Members of the public, service users, and carers as appropriate.- Matrix work across all other teams to address interdependencies and ensure alignment of mutual objectives.

Person Specification

Education, knowledge and expertise

Essential

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
• Knowledge and expertise of engagement, communications and stakeholder functions.
• Evidence of success in efficient and effective project and programme management.

Desirable

• Working knowledge of project principles, techniques, and tools.
• A good understanding of the health and social care environment and roles and responsibilities within it.
• Skills for manipulating information.

Communication skills

Essential

• Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
• Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
• Skills for nurturing key relationships and maintaining networks.

Desirable

• Ability to lead and facilitate group work.
• Evidence of success in efficient and effective project and programme management.

Analytical skills

Essential

• Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues.
• Independent thinker with demonstrated good judgement, problem-solving and analytical skills.

Desirable

• Strategic thinking - ability to anticipate.
• Attention to detail combined with the ability to extract key messages from complex analysis.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Shropshire, Telford and Wrekin Integrated Care Board

Address

Wellington Civic Offices

WELLINGTON HOUSE

WELLINGTON

TF1 1LX

Employer's website

https://www.shropshiretelfordandwrekin.nhs.uk/ (Opens in a new tab)