Case Management Team Leader

Job description

Job responsibilities

We are looking for experience of managing co-ordination of care provision and networking with other NHS professionals and local authority representatives to inform decision making. You will have learning and development opportunities to develop clinical knowledge of complex care, develop skills in negotiation and complex and sensitive communications and to be integral to making positive changes to patients lives. You will also attend National and local forum to positively contribute towards NHS change and development. Candidates should have skills in staff management, managing caseloads, developing reports for quality monitoring and IT and digital solutions.

The postholder is accountable to the Head of All Age Continuing Care and Individual Commissioning and responsible to the Case Management Team Manager.

The post holder will line manage locality case managers including workload allocation, monitoring, clinical supervision and the full range of line management duties, including appraisal, personal development and performance management.

The postholder will be expected to work across the breadth of specialties according to their competency levels. For example, all of the team will be expected to cover Personal Health Budgets (PHB) or appeals, but only those competent to cover Children and Young People or Learning Disabilities (LD) would be expected to do so.

The postholder will be responsible for the formal reviews and compliance with KPIs in relation to review completion for their locality case load, including the quality control and verification/ratification process.

The postholder will take an active role and work as lead practitioner for a designated area/cohort of patients in facilitating and/or providing professional support, commissioning and case management of patients eligible for NHS Continuing Care, NHS Funded Nursing Care, CYP Continuing Care, those in receipt of joint or integrated funding and patients subject to various sections of the Mental Health Act This will encompass patients with complex physical, mental health and learning disability needs.

The postholder will have case management responsibility for a group of assigned patients and be responsible for ensuring that their health and care needs are met and regularly reviewed in line with local and national requirements and undertake eligibility assessments as indicated.

The post holder will work with the management team in supporting the day-to-day operational management and ongoing development of the team and services.

The postholder will undertake formal and informal teaching and training as needed. The postholder will possess expert knowledge and understanding of the process and commissioning approval system related policy and procedures relevant to the role.

The postholder will provide representation to a variety of multidisciplinary team meetings and panels.

The postholder will support teams to ensure that the portfolio of tasks/projects are planned, managed and delivered effectively.

The postholder will support and inform the targeting of resources, monitoring, implementation and evaluation of the tasks/projects by providing high quality support

including complex information and analysis, communications and stakeholder management.

The postholder will ensure accurate and open communication and co-ordination with a range of organisations and individuals.

The postholder will be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally

The postholder will ensure PHBs are promoted and implemented for their case load.

The postholder will undertake all required clinical and commissioning activity for patients on their caseload including following the DOLS process, including undertaking mental capacity assessments, Court of Protection requirements and all requirements under the relevant Act.

Key Working Relationships

The post holder will need to build and maintain constructive working relationships with internal and external stakeholders, including but not limited to:

Individual Commissioning management team

Individual Commissioning team members

Safeguarding teams

Local Authority

Service users and relatives

Solicitors and other legal representatives

NHSE/I

Care providers from all sectors

NHS STW colleagues

Educational establishments

Finance team

Commissioning team

Matrix work across all other teams to address interdependencies and ensure alignment of mutual objectives.

External consultancy, as required (this list is not exhaustive).

Full key duties and responsibilities can be found on the job description.

To support your application you may like to familiarise yourself with the 2022 National Framework for CHC available at https://www.gov.uk/government/publications/national-framework-for-nhs-continuing-healthcare-and-nhs-funded-nursing-care and if you would like to undertake some online training for this post you can register with E-Learning for Healthcare and complete the E learning for NHS continuing Healthcare available at https://www.e-lfh.org.uk/programmes/continuing-healthcare/. The training is free! This would provide a competent practitioner all the theoretical knowledge required for working in our team.

Person Specification

Qualifications

Essential

• Clinical or professional registration

Skills, Knowledge & Competencies

Essential

• oSignificant experience of working in a clinical field and management of patients.
• oCompetent is case management.
• oLine management experiences within a clinical environment, managing clinical staff.
• o Experience of CHC assessment.
• Commissioning experience.
• oClear communicator
• oPrevious experience in project management and planning
• oSkills for communication on complex matters and difficult situations, requiring persuasion and influence.
• oSkills for nurturing key relationships and maintaining networks.
• oAbility to analyse and interpret information, pre-empt and evaluate issues, and recommend an appropriate course of action to address the issues
• oProblem solving skills and ability to respond to sudden unexpected demands
• oIndependent thinker with demonstrated good judgement, problem-solving and analytical skills
• oTakes decisions on difficult and contentious issues where there may be a number of courses of action.
• oAbility to work on own initiative and organise own workload without supervision working to tight and often changing timescale
• oAn ability to maintain confidentiality and trust
• oUsed to working in a busy environment
• oAdaptability, flexibility and ability to cope with uncertainty and change
• oDemonstrate a strong desire to improve performance and make a difference by focusing on goals.
• oDemonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
• oWorking knowledge of Microsoft Office with intermediate keyboard skills.
• oAble to travel both in and out of county as required.

Experience

Desirable

• oUse of Broadcare and NHS systems.
• oPrevious experience in a similar role in public sector.
• oA good understanding of the health and social care environment and roles and responsibilities within this
• oExperience of monitoring budgets and business planning processes.
• oKnowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement.
• oDemonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS Shropshire, Telford and Wrekin Integrated Care Board

Address

Wellington Civic Offices

Larkin Way, Tan Bank,

Wellington, Telford

TF1 1LX

Employer's website

https://www.shropshiretelfordandwrekin.nhs.uk/ (Opens in a new tab)