Job summary
An opportunity has arisen to work within the Elective Care Transformation team on a 6 month secondment or fixed term opportunity as a Project Support Officer. Working with the team and Transformation Partner, providing support to a number of elective care transformation and commissioning programmes or projects.
The Project Support Officer will work flexibly across programme areas as needed, providing high-quality project support including strategic research, information analysis, report writing, and maintenance of project plans and risk logs amongst other duties.
Main duties of the job
The Project Support Officer will be expected to work flexibly, providing high quality project support working with the Project Manager, SRO, NHSE, and other clinical and non-clinical stakeholders and members of the public, to take forward a number of transformation programmes. The role is to also ensure robust project management maintenance of the project plan, updating risk and issues logs, chasing actions to help ensure the programme progresses at pace, identifying issues or delays, and contributing to report writing and engagement sessions.
About us
The Transformation and Commissioning team is made up of a Head of Transformation & Commissioning, Transformation and Commissioning Partners, Project Support Officers, Ophthalmology Advisor (Clinical) and admin support. The team works on a number of different large-scale projects across the ICS, alongside day-to-day commissioning and work closely with other departments across NHS Shropshire, Telford and Wrekin, such as Contracting, Finance, Quality and Medicines Management.
NHS Shropshire, Telford and Wrekin currently has an agile working policy, which supports a combination of working from home, remote from another location as needed, and also moving towards a requirement to work from the office a minimum of 2 days per week. The organisation creates a supportive culture for all staff and encourages staff to access the Health and Wellbeing group which has a programme of activities, events and training.
Benefits of working for the Transformation and Commissioning team includes being part of a close-knit, supportive and friendly team who work hard to deliver the aims and objectives of the organisation.
Job description
Job responsibilities
- To work as part of the Transformation team, utilising the team standard approach to Programme Management, to deliver key outcomes and objectives across a range of transformational programmes.
- To be responsible for information gathering and analysis to support the delivery of programme plans.
- To participate in working groups, programme boards and other forums to provide information and analytical advice to Transformation Partners, Transformation Project Managers and Heads of Transformation.
- To organise meetings /events and supporting PMO templates and plans associated with programmes of work.
- To work with members of the team to develop and implement project data collection systems that will provide accurate and timely data that aligns with the team standard approach to programme management and meets cluster and other programme needs.
- To communicate information and issues, including through briefings and reports where necessary, to Project Managers, Transformation Partners and Heads of Transformation.
- To provide information on programme progress upon request, when needed.
- To produce regular project status reports and exception reports, where necessary.
- To analyse project data and performance and ensure contingency plans are in place, where necessary.
- To undertake auditing of programmes/services as needed.
- To carry out web and publication research.
- To contribute to the development of key performance indicators for successful assessment of performance.
- To establish and maintain constructive relationships with stakeholders, ensuring that there is sufficient patient and public involvement in the transformation of, or changes to, services with the support of NHS STWs Communications and Engagement team, to meet NHS STWs legislative responsibility to involve patients and the public.
- To work in a matrix style both with the Directorate and across NHS STW, including managers, colleagues and senior management as appropriate.
- To support NHS STW improving population health through driving service redesign as well as value for money.
- To develop subject matter expertise and technical skills to ensure a strong service transformation and outcomes-based ethos is delivered.
- To undertake scoping and research on strategic and service development/ transformation issues as directed.
- To take responsibility for translating projects into business cases for review and approval by the NHS STW.
- To take responsibility for inputting and monitoring the QIPP efficiency templates and reporting requirements.
- To contribute to the contracting, procurement and tendering processes securing health care services for the people of Shropshire, Telford and Wrekin.
- To contribute to the development of new contracts and performance indicators when required with the contracting team.
- To regularly undertake research and development activity aligned to transformation projects and service performance.
- To undertake complex audits/surveys related to programme and complex facts or situations, requiring analysis, interpretation or a comparison of a range of options.
- To recommend decisions on a range of complex/highly complex issues where there may be more than one course of action
- To provide and receive highly complex, sensitive and contentious information.
- To negotiate with and motivate on project delivery, including linking in with other initiatives.
- To prepare reports and presentations to audiences ranging from members of the public to senior personnel working at strategic level, imparting information on projects and service changes.
- To produce clear visual material and data for use in reports, briefings, training and meetings for internal and external presentation.
Job description
Job responsibilities
- To work as part of the Transformation team, utilising the team standard approach to Programme Management, to deliver key outcomes and objectives across a range of transformational programmes.
- To be responsible for information gathering and analysis to support the delivery of programme plans.
- To participate in working groups, programme boards and other forums to provide information and analytical advice to Transformation Partners, Transformation Project Managers and Heads of Transformation.
- To organise meetings /events and supporting PMO templates and plans associated with programmes of work.
- To work with members of the team to develop and implement project data collection systems that will provide accurate and timely data that aligns with the team standard approach to programme management and meets cluster and other programme needs.
- To communicate information and issues, including through briefings and reports where necessary, to Project Managers, Transformation Partners and Heads of Transformation.
- To provide information on programme progress upon request, when needed.
- To produce regular project status reports and exception reports, where necessary.
- To analyse project data and performance and ensure contingency plans are in place, where necessary.
- To undertake auditing of programmes/services as needed.
- To carry out web and publication research.
- To contribute to the development of key performance indicators for successful assessment of performance.
- To establish and maintain constructive relationships with stakeholders, ensuring that there is sufficient patient and public involvement in the transformation of, or changes to, services with the support of NHS STWs Communications and Engagement team, to meet NHS STWs legislative responsibility to involve patients and the public.
- To work in a matrix style both with the Directorate and across NHS STW, including managers, colleagues and senior management as appropriate.
- To support NHS STW improving population health through driving service redesign as well as value for money.
- To develop subject matter expertise and technical skills to ensure a strong service transformation and outcomes-based ethos is delivered.
- To undertake scoping and research on strategic and service development/ transformation issues as directed.
- To take responsibility for translating projects into business cases for review and approval by the NHS STW.
- To take responsibility for inputting and monitoring the QIPP efficiency templates and reporting requirements.
- To contribute to the contracting, procurement and tendering processes securing health care services for the people of Shropshire, Telford and Wrekin.
- To contribute to the development of new contracts and performance indicators when required with the contracting team.
- To regularly undertake research and development activity aligned to transformation projects and service performance.
- To undertake complex audits/surveys related to programme and complex facts or situations, requiring analysis, interpretation or a comparison of a range of options.
- To recommend decisions on a range of complex/highly complex issues where there may be more than one course of action
- To provide and receive highly complex, sensitive and contentious information.
- To negotiate with and motivate on project delivery, including linking in with other initiatives.
- To prepare reports and presentations to audiences ranging from members of the public to senior personnel working at strategic level, imparting information on projects and service changes.
- To produce clear visual material and data for use in reports, briefings, training and meetings for internal and external presentation.
Person Specification
Experience
Essential
- Knowledge of administrative procedures, project management and information analysis
- Experience of working in a project support capacity/similar role
- Comprehensive knowledge of project management and/or health information systems development
Desirable
- Experience of contributing to development and facilitations of stakeholder and service user engagement events
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level of experience/qualification in a relevant field or working at similar level in supporting change programmes/ transformation work
Skills, Knowledge and Competencies
Essential
- Well developed interpersonal skills
- Skills for communicating complex information, verbally and in writing
- Skills for best practice research
- Ability to pull together comprehensive draft reports, data, and letters
- Problem solving skills
- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend an appropriate course of action to address the issue
- Excellent communication skills, both written and oral with experience of preparing and presenting reports on complex issues to clinicians, management and staff at all levels
Personal Qualities
Essential
- Ability to organise own workload working to tight and often challenging timescales
- Ability to re-prioritise as situations change
- Reflective, open approach to learning and continuous improvement
- Patient and outcome focused
- Ability to engage well with colleagues and other stakeholders.
- Ability to work on own initiative and organise own workload without supervision, working to tight and often changing timescales whilst demonstrating good team player skills to lead projects
Person Specification
Experience
Essential
- Knowledge of administrative procedures, project management and information analysis
- Experience of working in a project support capacity/similar role
- Comprehensive knowledge of project management and/or health information systems development
Desirable
- Experience of contributing to development and facilitations of stakeholder and service user engagement events
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level of experience/qualification in a relevant field or working at similar level in supporting change programmes/ transformation work
Skills, Knowledge and Competencies
Essential
- Well developed interpersonal skills
- Skills for communicating complex information, verbally and in writing
- Skills for best practice research
- Ability to pull together comprehensive draft reports, data, and letters
- Problem solving skills
- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend an appropriate course of action to address the issue
- Excellent communication skills, both written and oral with experience of preparing and presenting reports on complex issues to clinicians, management and staff at all levels
Personal Qualities
Essential
- Ability to organise own workload working to tight and often challenging timescales
- Ability to re-prioritise as situations change
- Reflective, open approach to learning and continuous improvement
- Patient and outcome focused
- Ability to engage well with colleagues and other stakeholders.
- Ability to work on own initiative and organise own workload without supervision, working to tight and often changing timescales whilst demonstrating good team player skills to lead projects
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
