Job summary
This is an ICB wide role, please speak to the recruiting Manger about base details
There is an exciting opportunity to join the
Continuing Healthcare (CHC) and Complex Care team in Humber and North Yorkshire
Integrated Care Board (ICB).
We are seeking up to 3.0 WTE System and
Performance Administrator to join our team on a fixed term basis of up to one
year. The focus of the role will be data cleanse work across the ICB footprint.
The ideal candidate will possess exceptional data
skills, a deep understanding of the healthcare landscape and systems,
experience of all age continuing care, and the ability to foster collaborative
relationships with key stakeholders.
As System and Performance Administrator, you
will be responsible for the improvement of the data across the multiple systems
within the organisation. You will work as part of a team dedicated to data
improvement. You will be part of the team responsible for training of other
team members across the organisation, including some operational team members.
Your role will also involve ensuring
compliance with national and local policies.
Join us in making
a significant impact on the lives of our patients and the efficiency of our
healthcare services.
Main duties of the job
The post holder will play a key role
as part of the Continuing Healthcare (CHC) and complex care team alongside the
CHC, Finance and Performance Teams. They will ensure that the CHC system(s) are
used to capture and record patient information is kept up to date and
functionality understood and supported across the whole CHC team. This will
include supporting the management, reporting and monitoring of data contained
within the CHC system for performance management, in line with national
requirements.
The role will be responsible for
supporting the ICB levelling up CHC systems to ensure functionality is
consistent across operational, finance and performance and support with the
potential mergers of systems.
The post holder will help ensure data
generated by the Complex Care Team is captured within the CHC system so that
the system is comprehensive and robust and allows for the accurate management
of caseloads and the presentation of that data. The interface with finance
allows for the most up to date data and information to be used for operational
and strategic forecasting and modelling whilst supporting the day-to-day
clinical team with operational decisions and planning.
The post holder will check the
validity of the data, before sharing with: CHC and Complex Care Team Management
Group; Sign off regarding accuracy will be required prior to submissions to
Regional and National Bodies who have a need to receive that data.
See attached job description for full details
About us
NHS Humber and North Yorkshire Integrated Care Board (ICB) is responsible for planning and arranging the provision of NHS services to meet the diverse health needs of a population of 1.7 million people. Our area reaches over 1,500 square miles and includes the cities of Hull and York and the large rural areas across East Yorkshire, North Yorkshire and Northern Lincolnshire.
The ICB is part of the Humber and North Yorkshire Health and Care Partnership, one of 42 Integrated Care Systems (ICS) across England to meet health and care needs, coordinate services and plan in a way that improves population health and reduces inequality between groups. The Health and Care Partnership comprises of NHS organisations, local councils, health and care providers and voluntary, community and social enterprise (VCSE) organisations.
Job description
Job responsibilities
The post holder will play a
key role as part of the Continuing Healthcare (CHC) and complex care team alongside
the CHC, Finance and Performance Teams. They will ensure that the CHC system(s)
are used to capture and record patient information is kept up to date and
functionality understood and supported across the whole CHC team. This will
include supporting the management, reporting and monitoring of data contained
within the CHC system for performance management, in line with national
requirements.
The post holder will help
ensure data generated by the Complex Care Team is captured within the CHC
system so that the system is comprehensive and robust and allows for the
accurate management of caseloads and the presentation of that data. The
interface with finance allows for the most up to date data and information to
be used for operational and strategic forecasting and modelling whilst
supporting the day-to-day clinical team with operational decisions and
planning.
The post holder will check the
validity of the data, before sharing with: CHC and Complex Care Team Management
Group; Sign off regarding accuracy will be required prior to submissions to
Regional and National Bodies who have a need to receive that data.
The postholder will need to
maintain strong links with the ICB Analytics / Business Intelligence team as
part of the monthly and quarterly performance reporting requirements.
The post holder will work as a
superuser for CHC systems, providing support to members of the Complex Care
team.
The post holder will provide
complex reports produced using data from CHC at the request of the Complex Care
Management Team.
The post holder will play a
key role in supporting the Complex Care area of the ICB. Working within the
remit of the National Framework for Continuing Healthcare, information
governance and performance management the post holder will deliver an effective
and competent level of service and consistently deliver a client-focused
service.
The post holder will be
required to work with minimal supervision and using their own initiative as
well as working as part of the wider complex care ICB team. They will
demonstrate a willingness to help others and be a key member of the team with
responsibility for specifically allocated tasks. The post holder will be expected to follow
set processes, prioritise their own workload and demonstrate initiative in
order to fulfil the requirements of the post. Excellent interpersonal skills
and communication skills are essential plus an ability to deal with and manage
highly sensitive and confidential information.
The post holder must have a
flexible and adaptable approach to their work in order to meet demanding
deadlines and have the ability and resilience to regularly deal with a range of
routine and non-routine administrative and data tasks as required to deliver an
efficient and effective service.
The role will be
responsible for supporting the ICB levelling up CHC systems to ensure
functionality is consistent across operational, finance and performance and
support with the potential mergers of systems.
Please see attached job description for further details
Job description
Job responsibilities
The post holder will play a
key role as part of the Continuing Healthcare (CHC) and complex care team alongside
the CHC, Finance and Performance Teams. They will ensure that the CHC system(s)
are used to capture and record patient information is kept up to date and
functionality understood and supported across the whole CHC team. This will
include supporting the management, reporting and monitoring of data contained
within the CHC system for performance management, in line with national
requirements.
The post holder will help
ensure data generated by the Complex Care Team is captured within the CHC
system so that the system is comprehensive and robust and allows for the
accurate management of caseloads and the presentation of that data. The
interface with finance allows for the most up to date data and information to
be used for operational and strategic forecasting and modelling whilst
supporting the day-to-day clinical team with operational decisions and
planning.
The post holder will check the
validity of the data, before sharing with: CHC and Complex Care Team Management
Group; Sign off regarding accuracy will be required prior to submissions to
Regional and National Bodies who have a need to receive that data.
The postholder will need to
maintain strong links with the ICB Analytics / Business Intelligence team as
part of the monthly and quarterly performance reporting requirements.
The post holder will work as a
superuser for CHC systems, providing support to members of the Complex Care
team.
The post holder will provide
complex reports produced using data from CHC at the request of the Complex Care
Management Team.
The post holder will play a
key role in supporting the Complex Care area of the ICB. Working within the
remit of the National Framework for Continuing Healthcare, information
governance and performance management the post holder will deliver an effective
and competent level of service and consistently deliver a client-focused
service.
The post holder will be
required to work with minimal supervision and using their own initiative as
well as working as part of the wider complex care ICB team. They will
demonstrate a willingness to help others and be a key member of the team with
responsibility for specifically allocated tasks. The post holder will be expected to follow
set processes, prioritise their own workload and demonstrate initiative in
order to fulfil the requirements of the post. Excellent interpersonal skills
and communication skills are essential plus an ability to deal with and manage
highly sensitive and confidential information.
The post holder must have a
flexible and adaptable approach to their work in order to meet demanding
deadlines and have the ability and resilience to regularly deal with a range of
routine and non-routine administrative and data tasks as required to deliver an
efficient and effective service.
The role will be
responsible for supporting the ICB levelling up CHC systems to ensure
functionality is consistent across operational, finance and performance and
support with the potential mergers of systems.
Please see attached job description for further details
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent relevant experience
- Evidence of Continued Professional Development
Skills and Attributes
Essential
- Able to contribute to performance improvement, taking the lead for identified areas and overall day to day management of the administration teams performance
- Organised and systematic approach to work with the ability to resolve problems
- Ability to prioritise own workload and teams workload on a day-to-day basis and work to ever changing demands
- Ability to plan and implement project data collection systems that will provide accurate and timely data
- Ability to establish effective working relationships both internally and externally
- Able to work closely with other team members to ensure delivery and compliance with key performance indicators and other performance metrics
- Proven time management skills
- Excellent communication skills, both verbal and written, with all levels of staff and external organisations
Experience
Essential
- Previous experience of working within a healthcare environment
- Proven experience on delivery of standard operating procedures and the ability to highlight instances where these need to be reviewed or amended for continuous improvement
- Experience of previous project monitoring
- Understanding of NHS Continuing Healthcare and Health and Social Care services
- Experience of multi-agency working
- System audit and monitoring experience
- Knowledge of principles of confidentiality
- Competent ICT skills including Microsoft packages
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent relevant experience
- Evidence of Continued Professional Development
Skills and Attributes
Essential
- Able to contribute to performance improvement, taking the lead for identified areas and overall day to day management of the administration teams performance
- Organised and systematic approach to work with the ability to resolve problems
- Ability to prioritise own workload and teams workload on a day-to-day basis and work to ever changing demands
- Ability to plan and implement project data collection systems that will provide accurate and timely data
- Ability to establish effective working relationships both internally and externally
- Able to work closely with other team members to ensure delivery and compliance with key performance indicators and other performance metrics
- Proven time management skills
- Excellent communication skills, both verbal and written, with all levels of staff and external organisations
Experience
Essential
- Previous experience of working within a healthcare environment
- Proven experience on delivery of standard operating procedures and the ability to highlight instances where these need to be reviewed or amended for continuous improvement
- Experience of previous project monitoring
- Understanding of NHS Continuing Healthcare and Health and Social Care services
- Experience of multi-agency working
- System audit and monitoring experience
- Knowledge of principles of confidentiality
- Competent ICT skills including Microsoft packages
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
