Job summary
An opportunity has arisen within the ICB for an
Administrator to join the new Hull & East Riding Continuing Healthcare
team.
We
are looking to recruit a dynamic and innovate Band 3 Administrator to work as
part of the team to deliver effective admin support functions to the team to
support its service delivery across East Riding and Hull for persons who
may be eligible for NHS funding. The successful candidate will be joining a
newly formed integrated team of clinicians, social workers and administrative
staff.
Main duties of the job
This role will work with the Admin
Team Leader, Senior Admin Team Leader and Operational Manager to assist in the administrative
delivery of the 'end to end' Continuing Healthcare pathway.
This
includes providing a professional first point of contact for the team and to
manage enquiries, effectively and efficiently for all modes of incoming
communications, escalating queries as appropriate.
Providing comprehensive administrative service, including production of
minutes, documentation, correspondence, reports and presentation material.
Work with
members of the Team to develop and implement data management systems that will
provide accurate and timely data.
Maintaining paper and software-based information and administrative
systems which supports the delivery of a professional support service.
As a member of the team, you will be
working with a group of highly skilled people knowledgeable and passionate
about the ICB achieving its statutory duties as set out in the national
Continuing Healthcare framework.
You will work with families, our local
authority partners and the wider MDT
This post is a highly rewarding role, helping to
support some of the most vulnerable adults in the locality to achieve positive
change and improved quality of life
About us
NHS Humber and North Yorkshire Integrated Care Board (ICB) is responsible for planning and arranging the provision of NHS services to meet the diverse health needs of a population of 1.7 million people. Our area reaches over 1,500 square miles and includes the cities of Hull and York and the large rural areas across East Yorkshire, North Yorkshire and Northern Lincolnshire.
The ICB is part of the Humber and North Yorkshire Health and Care Partnership, one of 42 Integrated Care Systems (ICS) across England to meet health and care needs, coordinate services and plan in a way that improves population health and reduces inequality between groups. The Health and Care Partnership comprises of NHS organisations, local councils, health and care providers and voluntary, community and social enterprise (VCSE) organisations.
Job description
Job responsibilities
The post holder will be a
member of the Integrated Care Board (ICB), Continuing Healthcare Administration
Team and will provide comprehensive secretarial and administrative support to
the Continuing Healthcare Nurses / Social Workers. The work may include day-to-day supervision of
administrative staff.
The
post holder will support the Continuing Healthcare and Complex Care team to
deliver support services and functions to the team and the Integrated Care
Board (ICB). This post
will have a level of responsibility within the role to work within established
processes and procedures and to work alongside other CHC, S117 team members, residents,
carers and colleagues in Local Authorities, the Acute Trusts, the Independent
Sector, and any other relevant groups.
Job description
Job responsibilities
The post holder will be a
member of the Integrated Care Board (ICB), Continuing Healthcare Administration
Team and will provide comprehensive secretarial and administrative support to
the Continuing Healthcare Nurses / Social Workers. The work may include day-to-day supervision of
administrative staff.
The
post holder will support the Continuing Healthcare and Complex Care team to
deliver support services and functions to the team and the Integrated Care
Board (ICB). This post
will have a level of responsibility within the role to work within established
processes and procedures and to work alongside other CHC, S117 team members, residents,
carers and colleagues in Local Authorities, the Acute Trusts, the Independent
Sector, and any other relevant groups.
Person Specification
Skills and Attributes
Essential
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
- Confident in data handling and use of data bases, as well as skills to use and manipulate spread sheets for data collection and reporting
- Excellent communication skills able to work with a wide range of individuals and organisations.
- Ability to communicate confidential information.
- Excellent organisation skills.
- Able to prioritise demands and communicate accordingly.
- To be able to work flexibly with internal employees of the ICB as well as within partner ICBs
- To work unsupervised and demonstrate a high level of autonomy.
- Demonstrate diplomacy, tact and assertive behaviour in appropriate measure and at appropriate times.
- Able to work as a construct member of a team seeking to develop and refine internal business processes.
Experience
Essential
- Previous experience of working in busy and demanding administrative environments providing a service to multiple users/ customers.
- Comprehensive knowledge of a range of routine
- administration procedures
Desirable
- Knowledge of other Microsoft packages
- Experience of SystmOne functions
- Previous NHS experience
Qualifications
Essential
- NVQ level 3 in a relevant subject (e.g. business administration) or equivalent experience of undertaking administrative procedures sometimes involving non-routine problem-solving in a busy work setting
- Understanding of Confidentiality and Data Protection Act
- Word processing to RSA 2 standard of European Computer Driving License (EDCL) or able to demonstrate appropriate level of skill
Person Specification
Skills and Attributes
Essential
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
- Confident in data handling and use of data bases, as well as skills to use and manipulate spread sheets for data collection and reporting
- Excellent communication skills able to work with a wide range of individuals and organisations.
- Ability to communicate confidential information.
- Excellent organisation skills.
- Able to prioritise demands and communicate accordingly.
- To be able to work flexibly with internal employees of the ICB as well as within partner ICBs
- To work unsupervised and demonstrate a high level of autonomy.
- Demonstrate diplomacy, tact and assertive behaviour in appropriate measure and at appropriate times.
- Able to work as a construct member of a team seeking to develop and refine internal business processes.
Experience
Essential
- Previous experience of working in busy and demanding administrative environments providing a service to multiple users/ customers.
- Comprehensive knowledge of a range of routine
- administration procedures
Desirable
- Knowledge of other Microsoft packages
- Experience of SystmOne functions
- Previous NHS experience
Qualifications
Essential
- NVQ level 3 in a relevant subject (e.g. business administration) or equivalent experience of undertaking administrative procedures sometimes involving non-routine problem-solving in a busy work setting
- Understanding of Confidentiality and Data Protection Act
- Word processing to RSA 2 standard of European Computer Driving License (EDCL) or able to demonstrate appropriate level of skill
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
