People Services Team - Project Support Officer

Job description

Job responsibilities

An exciting opportunity has arisen within the People Services Transformation Team for a Project Support Officer. The People Services Transformation Team is one of the Cultural Transformation Teams within the People Directorate of the Humber & North Yorkshire ICB. The People Services Transformation Team leads on key workforce initiatives, working across the wider Humber and North Yorkshire system to enable efficiencies in ways of working to ensure that we meet the collective workforce challenges.

The post holder will contribute to the smooth running of the People Services Transformation Team by providing project co-ordination and administrative services.

The role offers a wide variety of tasks, including but not limited to, supporting the development of services, assisting with the delivery and planning of current and new projects, organising meetings, supporting events/workshops and updating project reports, data collection and feedback collation.

Role summary:

Support the People Services Transformation Team to manage and lead on projects when required using defined project management principles.

Support the facilitation and monitor progress of defined projects.

Liaise with various stakeholders across the system to coordinate the timely sharing of information and updates on arrangements in relation to the progress of the projects.

Participating in specific project meetings, taking minutes, actions, risks, and issues.

Support the development of business cases, project initiation documents and presentations in-line with project management principles when required.

Manage the People Services Transformation Team SharePoint site to ensure access lists are appropriate and information governance standards are maintained.

Work with partners and stakeholders to support system working and system wide delivery.

Key Relationships

The post holder will have key relationship with the following teams, departments, and organisations:

ICB Executive Directors

ICB Board Members

ICB managers and employees

Trade Union and Staff Organisation partners

External HR and Workforce Leads

Stakeholders across the health and social care system

External legal advisors and consultants

NHS Improvement /NHS England /NHS Employers

Core Functions

Working collaboratively within the People Team the Project Support Officer will provide day to day support. This will entail:

Understanding the current and future workstreams within the People Services Transformation Team and wider People Function

Undertake preliminary scoping of each event/activities requirements, resources, stakeholder and timelines.

Oversee projects, activities, including stakeholder/system communications

Promote the highest level of professionalism and communication skills to represent the ICB and People Team in the best possible light.

To produce evaluation reports. This may include an event review but also qualitative and quantitative data report that can be drawn on by the respective workstream for delivery purposes.

Organising meetings including participation, agenda setting, note taking, maintaining actions logs and risks/issues log.

Working across all teams within the ICB People Team the post holder will also provide additional ongoing project management support to each of the programmes to support the delivery of their objectives. This will entail leading discreet complex, timebound, projects to bolster the project management resource in the overall People Team to meet the peeks in service activity.

Person Specification

Qualifications

Essential

• Knowledge across range of PMO procedures, underpinned by theory.
• Knowledge of specific area, acquired through degree or equivalent experience or training
• CiPD Level 5 or equivalent experience working within an HR function

Desirable

• Relevant project Management qualification.

Experience

Essential

• Project management including the creation of project plans, documentation, and stakeholder meetings.
• Experience of creating business cases and formal business reports.
• Conducting formal presentations to large groups.
• Ability to create plans, monitor and adjust plans as needed to deliver against project plans.
• Experience of designing and delivering training in own subject to others.
• Ability to create and deliver bespoke surveys, analyse, and publish findings.
• Experience of undertaking audits, evaluate and publish findings.
• Understanding of Confidentiality and Data Protection Act.

Skills and Competencies

Essential

• Provide and receive complex information; persuasive, motivational, negotiating, training skills are required/present complex, sensitive, or contentious information.
• Analyse complex facts or situations requiring analysis, interpretation, comparison of range of options.
• Develop business cases and qualitative assessment to ensure compliance with a range of targets.
• Demonstrate creativity and innovation to produce bespoke solutions to engage with stakeholders.
• Ability to analyse assessments and resolving failures to meet project standards.
• Plan and organise multiple activities, programmes requiring formulation, adjustment/planning.
• Knowledge of organising workshops, including selection of venue, provision of materials, organise multi-disciplinary meetings/project manage business case and investment projects across a range of organisations.
• Possesses knowledge of Microsoft Office/365 programmes.
• Experience of working to tight deadlines
• Experience of working as an effective team member
• Highly developed written and verbal communication skills.
• Ability to provide complex communications and information and convey this in a manner that is easily understood.
• Ability to motivate, persuade and influence and positively challenge assumptions.
• Ability to use tact and diplomacy.
• Professional, calm, and efficient manner.
• Ability to create and maintain databases and undertaking analysis of large datasets.

Desirable

• Quality Improvement (NHSEI QSIR or other recognised continuous improvement methodology)

Employer details

Employer name

Humber and North Yorkshire Integrated Care Board (857)

Address

City Of York Council

Station Rise

York

YO1 6GA

Employer's website

https://humberandnorthyorkshire.icb.nhs.uk/ (Opens in a new tab)