Administrator - Admission Avoidance

Job summary

We are looking to recruit a new team member whose responsibility it is to provide high quality administration to the admission avoidance team.

Applicants will be required to demonstrate effective communication and organisational skills; be able to work on their own initiative, both independently and within a team and must be able to prioritise workload and work effectively in a busy environment.

Main duties include: coordinating and booking Care Education and Treatment Reviews, use of excel spreadsheets, data input, use of electronic mail and diary management. The post holder will also be able to adapt to changing demands within the team and show commitment to support the delivery of a high standard of service to colleagues.

The post holder will be required to work using their own initiative and autonomously and will be expected to respond to day-to-day issues that arise and seek management support as required.

Interviews to take place Monday 10th November 2025

Main duties of the job

To act as a first point of contact for the TCP Team, dealing with routine and specialist enquiries and referring to others as required.

To arrange Care and Treatment Reviews (CTRs) for the team

Ensure that the ICB has documentation that demonstrates an individual is eligible for TCP.

Provide high quality administrative support to the functions of the TCP Team.

Provide a customer relationship management service via the telephone, email, internet or other contact channels

Produce correspondence and communications ensuring accuracy and that they all are produced in line all procedural documentation.

Receive, transmit, record and retrieve information and manage, present and share data as appropriate.

Updating and checking patient information on CHC/TCP Systems/databases and other relevant systems, such as Dynamic Support Register (DSR) to ensure accuracy of data.

Input into and support reporting and monitoring functions, as required.

Liaison with providers, local authorities, health colleagues and members of the public regarding NHS CHC, FNC and Section 117 and TCP.

Filing in appropriate formats and ensuring suitable storage or distribution.

Receiving incoming post, faxes and e-mails and distributing to the team

Act as first point of call for new referrals and responsible for ensuring the correct information is received, scanned, recorded and triaged to the relevant member of staff following data protection polices

About us

NHS Humber and North Yorkshire Integrated Care Board (ICB) is responsible for planning and arranging the provision of NHS services to meet the diverse health needs of a population of 1.7 million people. Our area reaches over 1,500 square miles and includes the cities of Hull and York and the large rural areas across East Yorkshire, North Yorkshire and Northern Lincolnshire. The ICB is part of the Humber and North Yorkshire Health and Care Partnership, one of 42 Integrated Care Systems (ICS) across England to meet health and care needs, coordinate services and plan in a way that improves population health and reduces inequality between groups. The Health and Care Partnership comprises of NHS organisations, local councils, health and care providers and voluntary, community and social enterprise (VCSE) organisations.

Employer details

Employer name

Humber and North Yorkshire Integrated Care Board (857)

Address

Church Square House

Scunthorpe

DN15 6NL

Employer's website

https://humberandnorthyorkshire.icb.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Humber and North Yorkshire Integrated Care Board (857)

Address

Church Square House

Scunthorpe

DN15 6NL

Employer's website

https://humberandnorthyorkshire.icb.nhs.uk/ (Opens in a new tab)

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