Job summary
THE BASE FOR THE ROLE CAN BE LOCATED AT ANY OF THE HNYICB OFFICES
As a Business Support Officer,
you will join the Business Support Team (BST) and provide administrative and
secretarial support to senior members of North East Lincolnshire (NEL) Place.
The successful candidate will
have experience of working in a busy administrative environment, extensive high
accuracy level of note taking, excellent organisational and communications
skills and diary management skills. It is also essential that they have
excellent computer skills and a wide knowledge of various Microsoft packages
especially Microsoft Teams, Outlook, Word, Excel, and PowerPoint.
The successful candidate will
have the ability to work under their own initiative, work well within the
Business Support Team, be flexible and have a conscientious approach to their
work, with willingness to learn new skills. Strict adherence to the rules of
confidentiality must be maintained.
We operate an agile working
environment which enables our workforce to be flexible and have the ability to
work in a variety of locations.
Main duties of the job
Providing
professional and efficient administration support services to Senior Managers
and Executive or Place Directors ensuring that all tasks are completed to a
high standard and within the appropriate timescales.
Deputising
and providing cover for the Executive Business Support Lead.Co-ordinating
business support and ensuring that the administrative services function on a
day-to-day basis, supports the needs of the Senior Managers.
Providing,
receiving, and collating complex and sensitive information to and from a broad
range of staff from partner and stakeholder organisations.
Establishing
and operating effective administrative, secretarial, and filing systems, IT
systems and procedures related to the work of the office.
Co-ordinating
ad-hoc work and project support, using project management including planning
and organising a range of work.
Providing diary management for senior members
of the Executive or Place Director and portfolio of functions, liaising with
several external stakeholders across a wide geographical area.
Co-ordinating
complex meetings, workshops, and other related events. These will involve
multiple internal and external stakeholders, including senior clinicians, and
will require persuasion and negotiating skills to gain agreement or overcome
barriers to understanding to ensure that necessary preparatory work is
completed in a timely fashion.
Providing
secretarial support to meetings as directed.
About us
The ICB welcomes all applicants, however, we must
remind applicants that we currently do not hold a Tier 2 sponsorship license
(now called Skilled Worker visa sponsorship). Can we politely ask this is
considered before applying for this position.
NHS Humber and North Yorkshire Integrated Care Board (ICB) is responsible for planning and arranging the provision of NHS services to meet the diverse health needs of a population of 1.7 million people. Our area reaches over 1,500 square miles and includes the cities of Hull and York and the large rural areas across East Yorkshire, North Yorkshire and Northern Lincolnshire.
The ICB is part of the Humber and North Yorkshire Health and Care Partnership, one of 42 Integrated Care Systems (ICS) across England to meet health and care needs, coordinate services and plan in a way that improves population health and reduces inequality between groups. The Health and Care Partnership comprises of NHS organisations, local councils, health and care providers and voluntary, community and social enterprise (VCSE) organisations.
The Business Support Team in
North East Lincolnshire (NEL) is a tight knit team where individuals work well
together to ensure the senior members of NEL Place are supported.
Some of the benefits of working for us include:
-
flexible working options;
- access to NHS pension scheme;
- generous annual leave entitlement which increases with your length of
service (starting from 27 days plus bank holidays each year)
Job description
Job responsibilities
This is an exciting and varied role providing a business support to
Senior Managers within the NHS Humber and North Yorkshire Integrated Care Board
ensuring
that their programmes of work are planned and managed effectively.
The post holder
will be expected to be flexible and capable of working within a team or working
on their own initiative to contribute to the delivery of the strategic goals.
The role involves providing and coordinating
administrative/ support services; including for example, the preparation of
agendas, taking notes and ensuring appropriate follow-up action as
required. Supporting Senior Managers and
the team with the management of pieces of work, gathering information and
undertaking enquiries as and when is necessary.
Providing professional and efficient administration
support services to Senior Managers and Executive or Place Directors ensuring
that all actions are completed to a high standard and within the appropriate
timescales.
Deputising and providing cover for the Executive
Business Support Lead.
Co-ordinating business support and ensuring that
the administrative services function on a day-to-day basis, supports the needs
of the Senior Managers.
Providing, receiving and collating complex and
sensitive information to and from a broad range of staff from partner and
stakeholder organisations.
Establishing and operating effective
administrative, secretarial, and filing systems, IT systems and procedures
related to the work of the office.
Co-ordinating ad-hoc work and project support, using
project management including planning and organising a range of work.
Providing diary management for senior members of
the Executive or Place Director and portfolio of functions, liaising with
several external stakeholders across a wide geographical area.
Co-ordinating complex meetings, workshops and
other related events. These will involve
multiple internal and external stakeholders, including senior clinicians, and
will require persuasion and negotiating skills to gain agreement or overcome
barriers to understanding to ensure that necessary preparatory work is
completed in a timely fashion.
Assert a degree of authority to ensure agreement
and co-operation with any matters being communicated Senior Managers, Executive
or Place Directors
Providing secretarial support to meetings as directed.
Communicating with members of staff across all
partner organisations to enhance engagement, raising awareness of the
importance of the partnership.
Job description
Job responsibilities
This is an exciting and varied role providing a business support to
Senior Managers within the NHS Humber and North Yorkshire Integrated Care Board
ensuring
that their programmes of work are planned and managed effectively.
The post holder
will be expected to be flexible and capable of working within a team or working
on their own initiative to contribute to the delivery of the strategic goals.
The role involves providing and coordinating
administrative/ support services; including for example, the preparation of
agendas, taking notes and ensuring appropriate follow-up action as
required. Supporting Senior Managers and
the team with the management of pieces of work, gathering information and
undertaking enquiries as and when is necessary.
Providing professional and efficient administration
support services to Senior Managers and Executive or Place Directors ensuring
that all actions are completed to a high standard and within the appropriate
timescales.
Deputising and providing cover for the Executive
Business Support Lead.
Co-ordinating business support and ensuring that
the administrative services function on a day-to-day basis, supports the needs
of the Senior Managers.
Providing, receiving and collating complex and
sensitive information to and from a broad range of staff from partner and
stakeholder organisations.
Establishing and operating effective
administrative, secretarial, and filing systems, IT systems and procedures
related to the work of the office.
Co-ordinating ad-hoc work and project support, using
project management including planning and organising a range of work.
Providing diary management for senior members of
the Executive or Place Director and portfolio of functions, liaising with
several external stakeholders across a wide geographical area.
Co-ordinating complex meetings, workshops and
other related events. These will involve
multiple internal and external stakeholders, including senior clinicians, and
will require persuasion and negotiating skills to gain agreement or overcome
barriers to understanding to ensure that necessary preparatory work is
completed in a timely fashion.
Assert a degree of authority to ensure agreement
and co-operation with any matters being communicated Senior Managers, Executive
or Place Directors
Providing secretarial support to meetings as directed.
Communicating with members of staff across all
partner organisations to enhance engagement, raising awareness of the
importance of the partnership.
Person Specification
Skills and Competencies
Essential
- Effective diary/office management skills.
- Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
- Excellent IT skills in Microsoft Office packages.
- Highly developed database/spreadsheet skills.
- Ability to work effectively as part of a team.
- Ability to work without supervision and on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.
- Ability to work under pressure in a busy working environment and able to multi-task.
- Ability to handle sensitive and confidential information.
- Must have an eye for detail and accuracy.
- An ability to maintain confidentiality and trust.
Experience
Essential
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Experience of organising meetings/events etc or be able to demonstrate ability to do so competently.
- Experience of working on own initiative and solving problems.
- Experience of effective team working.
Desirable
- Experience of working.
- within a senior administrative role.
- Line Management experience.
- Previous NHS experience.
Qualifications
Essential
- Significant previous proven experience and/or education equivalent to diploma level in a relevant subject.
- Significant administrative/ secretarial experience including initiating and maintaining office systems.
-
- GCSE (or equivalent) Mathematics and English at Grade C or above
- Intermediate knowledge of IT systems and software programmes such as Outlook, Teams, Word, Excel, PowerPoint and Access.
- Understanding of Confidentiality and Data Protection Act.
- Knowledge of NHS issues
Desirable
- Knowledge of the roles and responsibilities of the NHS and Adult Social Care
Person Specification
Skills and Competencies
Essential
- Effective diary/office management skills.
- Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
- Excellent IT skills in Microsoft Office packages.
- Highly developed database/spreadsheet skills.
- Ability to work effectively as part of a team.
- Ability to work without supervision and on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.
- Ability to work under pressure in a busy working environment and able to multi-task.
- Ability to handle sensitive and confidential information.
- Must have an eye for detail and accuracy.
- An ability to maintain confidentiality and trust.
Experience
Essential
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Experience of organising meetings/events etc or be able to demonstrate ability to do so competently.
- Experience of working on own initiative and solving problems.
- Experience of effective team working.
Desirable
- Experience of working.
- within a senior administrative role.
- Line Management experience.
- Previous NHS experience.
Qualifications
Essential
- Significant previous proven experience and/or education equivalent to diploma level in a relevant subject.
- Significant administrative/ secretarial experience including initiating and maintaining office systems.
-
- GCSE (or equivalent) Mathematics and English at Grade C or above
- Intermediate knowledge of IT systems and software programmes such as Outlook, Teams, Word, Excel, PowerPoint and Access.
- Understanding of Confidentiality and Data Protection Act.
- Knowledge of NHS issues
Desirable
- Knowledge of the roles and responsibilities of the NHS and Adult Social Care
