Humber and North Yorkshire Integrated Care Board (857)

Complex Case Clinician

Information:

This job is now closed

Job summary

Please note - advertised salary is indicative, pending job evaluation panel

NHS HNY ICB, East Riding of Yorkshire Place is seeking to recruit a highly motivated, enthusiastic and forward thinking registered mental health or learning disability nurse to work as part of a professional team. The successful candidate will need to be able to demonstrate knowledge and skills in person-centred assessments, and the ability to work within a multi-agency environment.

You will work autonomously and take accountability for your own professional actions reviewing care for vulnerable people including those with mental illness, learning disabilities, and provide Case Management of their clinical care and care pathway.

Are you a motivated and experienced Registered Mental Health Nurse or Learning Disabilities Nurse who is searching for a real change of direction? Would you like to be a key part of our dynamic team working at East Riding of Yorkshire? If so, then please apply for this post.

Main duties of the job

The post holder will be required to work closely with Local Authorities and commissioned ICB services to ensure the S117 pathway is adhered to. Ensuring a timely informed discharge from hospital to placement.

Working closely with local agencies to develop pathways in line with the Mental Health Act.

The post holder will re-assess all new patient placements within initial 6-8 weeks assessment period to ensure placement suitability and discuss with patient quality and care issues.

Manage highly complex, sensitive and contentious patient information during interactions with legal representatives and independent provider clinical teams where the environment can be hostile, antagonistic or highly emotive.

The post holder will need to use a high level of communication skill to ensure messages are understood where there may be barriers to understanding and gain agreement and co-operations.

The post holder will be required to meet with patients and carers within the service and ensure clear understanding of case management and complex programmes of care on a continuous basis, discuss potential transfers to alternative units with patients when necessary.

About us

NHS Humber and North Yorkshire Integrated Care Board (ICB) is responsible for planning and arranging the provision of NHS services to meet the diverse health needs of a population of 1.7 million people. Our area reaches over 1,500 square miles and includes the cities of Hull and York and the large rural areas across East Yorkshire, North Yorkshire and Northern Lincolnshire.

The ICB is part of the Humber and North Yorkshire Health and Care Partnership, one of 42 Integrated Care Systems (ICS) across England to meet health and care needs, coordinate services and plan in a way that improves population health and reduces inequality between groups. The Health and Care Partnership comprises of NHS organisations, local councils, health and care providers and voluntary, community and social enterprise (VCSE) organisations.

Details

Date posted

14 July 2023

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,392 to £42,618 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

D9857-23-0038

Job locations

Health House

Grange Park Lane

Willerby

HU10 6DT


Job description

Job responsibilities

The postholder will review case manage patients with highly complex histories who are a risk of exhibiting extreme and unpredictable levels of challenging behaviours. This will involve providing specialist advice relating to their individual care package and planning for future care provision.

Working in partnership with East Riding of Yorkshire Council adult and children directorates review bespoke packages of care for people with diagnosed mental health and/or learning disabilities who reside within the Community. The post holder will work closely with East Riding of Yorkshire Council colleagues to ensure there is a co-ordinated approach to commissioning and case management of care which results in robust and effective care packages.

Manage complex, sensitive, and contentious patient information during interactions with legal representatives, criminal justice and healthcare provider clinical teams. The post holder will need to use a high level of communication skill to ensure messages are understood where there may be barriers to understanding and gain agreement and co-operation.

Engage with patients and carers who receive bespoke packages of care to ensure clear understanding of case management ensuring the individual patient is fully consulted and involved in their care pathway and represent East Riding of Yorkshire Health & Care Partnership at patient Care Programme Approach (CPA) reviews, Care (Education) and Treatment Reviews (CETRs), Section 117 Reviews.

The postholder will request patient review meetings when concerns are raised by the patient, their carer or by other partner ICBs to discuss quality of care issues and care pathways, working closely with East Riding of Yorkshire Council to identify alternative service providers which offer effective safe service provision.

Work collaboratively with care providers and care partners to develop positive working relationships, working across multiple care providers across health and social care

To have an understanding of the criminal justice system including MAPPA Level 2 and Level 3 - and be able to provide expertise and advice on the interface of individuals who are in receipt of custodial care and who have complex healthcare needs with associated risks to themselves or the public. This is often in relation to people who have committed a criminal offence and who are of high interest to the media and public.

The postholder will organise daily workload to respond to any urgent issues which may arise - to ensure the patient and public are kept safe. Attend meetings with a range of agencies and professionals, recommending options to ensure the patients care package is safe and effective and delivers value for money.

Ensure good working relationships are maintained with service users, the team and external agencies, through effective and clear communication. Work collaboratively with the Complex Case managers and CHC team to problem solve and find solutions where concerns exist in relation to decision making around appropriate care for service users ensuring effective use of NHS resources.

To demonstrate a collaborative and influencing style of working, negotiating with others to achieve the best outcomes and overcome barriers. Ensure all documentation is legible and written in accordance with professional guidelines and stored in line with Information governance and data protection guidance.

Job description

Job responsibilities

The postholder will review case manage patients with highly complex histories who are a risk of exhibiting extreme and unpredictable levels of challenging behaviours. This will involve providing specialist advice relating to their individual care package and planning for future care provision.

Working in partnership with East Riding of Yorkshire Council adult and children directorates review bespoke packages of care for people with diagnosed mental health and/or learning disabilities who reside within the Community. The post holder will work closely with East Riding of Yorkshire Council colleagues to ensure there is a co-ordinated approach to commissioning and case management of care which results in robust and effective care packages.

Manage complex, sensitive, and contentious patient information during interactions with legal representatives, criminal justice and healthcare provider clinical teams. The post holder will need to use a high level of communication skill to ensure messages are understood where there may be barriers to understanding and gain agreement and co-operation.

Engage with patients and carers who receive bespoke packages of care to ensure clear understanding of case management ensuring the individual patient is fully consulted and involved in their care pathway and represent East Riding of Yorkshire Health & Care Partnership at patient Care Programme Approach (CPA) reviews, Care (Education) and Treatment Reviews (CETRs), Section 117 Reviews.

The postholder will request patient review meetings when concerns are raised by the patient, their carer or by other partner ICBs to discuss quality of care issues and care pathways, working closely with East Riding of Yorkshire Council to identify alternative service providers which offer effective safe service provision.

Work collaboratively with care providers and care partners to develop positive working relationships, working across multiple care providers across health and social care

To have an understanding of the criminal justice system including MAPPA Level 2 and Level 3 - and be able to provide expertise and advice on the interface of individuals who are in receipt of custodial care and who have complex healthcare needs with associated risks to themselves or the public. This is often in relation to people who have committed a criminal offence and who are of high interest to the media and public.

The postholder will organise daily workload to respond to any urgent issues which may arise - to ensure the patient and public are kept safe. Attend meetings with a range of agencies and professionals, recommending options to ensure the patients care package is safe and effective and delivers value for money.

Ensure good working relationships are maintained with service users, the team and external agencies, through effective and clear communication. Work collaboratively with the Complex Case managers and CHC team to problem solve and find solutions where concerns exist in relation to decision making around appropriate care for service users ensuring effective use of NHS resources.

To demonstrate a collaborative and influencing style of working, negotiating with others to achieve the best outcomes and overcome barriers. Ensure all documentation is legible and written in accordance with professional guidelines and stored in line with Information governance and data protection guidance.

Person Specification

Qualifications

Essential

  • Registered Mental Health or Registered Learning Disability Nurse
  • Degree or equivalent level of experience
  • Ongoing professional development
  • Working knowledge of IT systems and software programmes such as Outlook, Word and Excel
  • Knowledge of MH ACT and relevant legislation in relation to Mental Illness and Learning Disabilities.

Desirable

  • ECDL
  • Knowledge of NHS commissioning

Experience

Essential

  • Experience of nursing vulnerable people in the community and in hospital
  • Joint working with local authority
  • Joint working with NHS, Independent Healthcare providers and Voluntary Sector Providers
  • High level of practical experience of clinical assessment and overview of individual care packages
  • Experience of working with a variety of agencies/organisations and staff at all levels
  • Experience of working across organisation and external boundaries
  • Experience of nursing patients with complex needs and challenging behaviour

Desirable

  • Knowledge of Care Treatment and Review Process.

Skills and Attributes

Essential

  • Excellent Communication skills
  • Excellent organisational skills
  • Excellent negotiation skills
  • Ability to work autonomously

Desirable

  • Financial awareness
Person Specification

Qualifications

Essential

  • Registered Mental Health or Registered Learning Disability Nurse
  • Degree or equivalent level of experience
  • Ongoing professional development
  • Working knowledge of IT systems and software programmes such as Outlook, Word and Excel
  • Knowledge of MH ACT and relevant legislation in relation to Mental Illness and Learning Disabilities.

Desirable

  • ECDL
  • Knowledge of NHS commissioning

Experience

Essential

  • Experience of nursing vulnerable people in the community and in hospital
  • Joint working with local authority
  • Joint working with NHS, Independent Healthcare providers and Voluntary Sector Providers
  • High level of practical experience of clinical assessment and overview of individual care packages
  • Experience of working with a variety of agencies/organisations and staff at all levels
  • Experience of working across organisation and external boundaries
  • Experience of nursing patients with complex needs and challenging behaviour

Desirable

  • Knowledge of Care Treatment and Review Process.

Skills and Attributes

Essential

  • Excellent Communication skills
  • Excellent organisational skills
  • Excellent negotiation skills
  • Ability to work autonomously

Desirable

  • Financial awareness

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Humber and North Yorkshire Integrated Care Board (857)

Address

Health House

Grange Park Lane

Willerby

HU10 6DT


Employer's website

https://humberandnorthyorkshire.icb.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Humber and North Yorkshire Integrated Care Board (857)

Address

Health House

Grange Park Lane

Willerby

HU10 6DT


Employer's website

https://humberandnorthyorkshire.icb.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Joanne Newsome

Joanne.newsome@nhs.net

07718199234

Details

Date posted

14 July 2023

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,392 to £42,618 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

D9857-23-0038

Job locations

Health House

Grange Park Lane

Willerby

HU10 6DT


Supporting documents

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