Humber and North Yorkshire Integrated Care Board (857)

Support Officer (Community Collab)

This job is now closed

Job summary

Reporting to the Strategic Lead (Programmes), the post holder will be required to provide administrative support to a small team, service meetings including scheduling, preparation of agendas, minute/note taking and recording of actions.

The successful candidate is required to work on their own initiative and manage their own workload with minimal supervision, which will require excellent planning and organisational skills.

The requirements of the role will include supporting programme and project managers with the delivery of a wide variety of projects and there will be a requirement to collect, collate and analyse data as well as diary management, following up on actions arising from meetings, handling of incoming messages and queries, prioritising workload as well as a number of other tasks. In the absence of other administrative staff, the candidate will also be expected to provide cover to the programme teams as and when needed.

Main duties of the job

The Candidates main duties will include but not limited to:

Provision of administrative and programme management support to the collaborative Director and wider team

Proactive management of all correspondence, action trackers/risk registers and other meeting and programme documentation.

Full and Part-Time hours will be considered.

About us

NHS Humber and North Yorkshire Integrated Care Board (ICB) is responsible for planning and arranging the provision of NHS services to meet the diverse health needs of a population of 1.7 million people. Our area reaches over 1,500 square miles and includes the cities of Hull and York and the large rural areas across East Yorkshire, North Yorkshire and Northern Lincolnshire.

The ICB is part of the Humber and North Yorkshire Health and Care Partnership, one of 42 Integrated Care Systems (ICS) across England to meet health and care needs, coordinate services and plan in a way that improves population health and reduces inequality between groups. The Health and Care Partnership comprises of NHS organisations, local councils, health and care providers and voluntary, community and social enterprise (VCSE) organisations.

Date posted

27 June 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£23,949 to £26,282 a year

Contract

Secondment

Duration

1 years

Working pattern

Full-time, Flexible working

Reference number

D9857-23-0024

Job locations

East Riding Place

Health House

Willerby

HU10 6DT

North Lincs Place

Health Place

Brigg

DN20 8GS

North Yorkshire Place

1 Grimbald Crag Court

Knaresborough

HG5 8QB

Hull Place

Wilberforce Court

Hull

HU1 1UY

Vale of York Place

West Offices Station Rise

York

YO1 6GA

Job description

Job responsibilities

Previous applicant need not reapply

This role will be offered as a secondment for applicants currently working within the NHS- please make sure a secondment is supported by your current line manager

Non-NHS this would be on a fixed term contract

This is 1 role that can be based across a number of Humber and North Yorkshire Integrated Care Board (ICB) bases

Interviews are likely 12th July 2023

Provide administrative and programme management support including system meetings, proactive planning, and compilation of agendas / programmes / complex activities, gathering, collating and circulation of information, production of reports, bulletins, newsletters, production and circulation of proficient minutes and progressing actions.

Ensure that all written documents, including correspondence, reports and minutes are produced accurately, on time and in accordance with Humber and North Yorkshire Community Health & Care Collaborative standards.

Prepare, collate and distribute reports and correspondence. Produce documents and reports on behalf of team members and alert the appropriate team members when there are issues with meeting the required timescales.

Ensure that there are mechanisms in place to escalate any slippage/deviation from plans to the management team.

Develop and maintain templates, risk logs and other project management reporting tools ensuring that when changes to these are made they are circulated to the relevant leads.

Able to produce written reports, process flow charts/pathways and presentations using a range of Microsoft Office tools.

Exercise initiative in responding to requests for information/action including referral to appropriate senior staff, particularly in confidential and/or sensitive situations.

Continually monitor, review and where appropriate suggest/implement changes to improve the working practices and systems.

Job description

Job responsibilities

Previous applicant need not reapply

This role will be offered as a secondment for applicants currently working within the NHS- please make sure a secondment is supported by your current line manager

Non-NHS this would be on a fixed term contract

This is 1 role that can be based across a number of Humber and North Yorkshire Integrated Care Board (ICB) bases

Interviews are likely 12th July 2023

Ensure that there are mechanisms in place to escalate any slippage/deviation from plans to the management team.

Develop and maintain templates, risk logs and other project management reporting tools ensuring that when changes to these are made they are circulated to the relevant leads.

Able to produce written reports, process flow charts/pathways and presentations using a range of Microsoft Office tools.

Exercise initiative in responding to requests for information/action including referral to appropriate senior staff, particularly in confidential and/or sensitive situations.

Continually monitor, review and where appropriate suggest/implement changes to improve the working practices and systems.

Person Specification

Skills / Competencies

Essential

Excellent communication skills at all levels, both in a written format and verbally, within a wide range of internal and external individuals/agencies.
Excellent organisational skills requiring a flexible approach.
Ability to work under pressure and to tight deadlines.
Must be able to use own initiative without close supervision.
Understanding of the need for a high level of confidentiality.
Ability to prioritise workload.
Demonstrable ability to work as part of a team.
Ability to demonstrate diplomacy and tact at all times.
Must be self-disciplined, friendly, approachable, reliable, trustworthy, highly motivated, enthusiastic, discrete and committed.
Continually develop physical and advanced keyboard skills to an advanced level.

Desirable

Broad knowledge of the NHS and linked agencies.
Detailed overview of work undertaken/responsibilities within the collaborative.
Willingness to learn other software packages.

Qualifications

Essential

Knowledge of and ability to demonstrate a full range of administrative procedures, software programmes, specialised functional terms acquired through NVQ4/5, AAT, foundation degree or equivalent relevant practical experience.
GCSE English or equivalent.
Proficient Minute taking/shorthand (can be done straight onto laptop if preferred)

Desirable

A professional qualification and / or academic qualifications.
Knowledge acquired through further experience.
Programme management experience.

Experience

Essential

Previous experience of working unsupervised and to tight deadlines.
Effective time management through organisation and diary management.
Knowledge of full range of administrative procedures, software programmes e.g., Microsoft Office.
Experience of dealing with the public and external organisations.
Experience of Microsoft Office
Demonstrable knowledge of office procedures.

Desirable

Previous NHS Supervisory management experience
Knowledge and experience of the NHS quality and patient safety agenda.

Person Specification

Skills / Competencies

Essential

Excellent communication skills at all levels, both in a written format and verbally, within a wide range of internal and external individuals/agencies.
Excellent organisational skills requiring a flexible approach.
Ability to work under pressure and to tight deadlines.
Must be able to use own initiative without close supervision.
Understanding of the need for a high level of confidentiality.
Ability to prioritise workload.
Demonstrable ability to work as part of a team.
Ability to demonstrate diplomacy and tact at all times.
Must be self-disciplined, friendly, approachable, reliable, trustworthy, highly motivated, enthusiastic, discrete and committed.
Continually develop physical and advanced keyboard skills to an advanced level.

Desirable

Broad knowledge of the NHS and linked agencies.
Detailed overview of work undertaken/responsibilities within the collaborative.
Willingness to learn other software packages.

Qualifications

Essential

Knowledge of and ability to demonstrate a full range of administrative procedures, software programmes, specialised functional terms acquired through NVQ4/5, AAT, foundation degree or equivalent relevant practical experience.
GCSE English or equivalent.
Proficient Minute taking/shorthand (can be done straight onto laptop if preferred)

Desirable

A professional qualification and / or academic qualifications.
Knowledge acquired through further experience.
Programme management experience.

Experience

Essential

Previous experience of working unsupervised and to tight deadlines.
Effective time management through organisation and diary management.
Knowledge of full range of administrative procedures, software programmes e.g., Microsoft Office.
Experience of dealing with the public and external organisations.
Experience of Microsoft Office
Demonstrable knowledge of office procedures.

Desirable

Previous NHS Supervisory management experience
Knowledge and experience of the NHS quality and patient safety agenda.

Employer details

Employer name

Humber and North Yorkshire Integrated Care Board (857)

Address

East Riding Place

Health House

Willerby

HU10 6DT

Employer's website

https://humberandnorthyorkshire.icb.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Humber and North Yorkshire Integrated Care Board (857)

Address

East Riding Place

Health House

Willerby

HU10 6DT

Employer's website

https://humberandnorthyorkshire.icb.nhs.uk/ (Opens in a new tab)