Case Worker

Job description

Job responsibilities

The post holder will be part of a team of case workers who will support the Clinical Team to provide non-clinical case management of those individuals in receipt of NHS Continuing Healthcare CHC, Funded Nursing Care FNC and other sources of health funding from Gloucestershire ICB including S117 and & Acquired Brain Injury ABI. This will include supporting providers, maintaining records, and assisting the clinical team with ongoing case management.

The postholder will have responsibility for a defined case load of providers and clients providing non-clinical case management. They will provide advice and guidance to support the ongoing care provision for those eligible for health funding.

The post holder will undertake routine management and organisation of their own time and activities to support the completion of their designated role within the team.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.

Person Specification

Qualifications

Essential

• Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
• Significant administrative/ secretarial experience including initiating and maintaining office systems.
• Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
• Intermediate knowledge of IT systems and software programmes such as Outlook, MS Teams Word, Excel, PowerPoint and web based systems.
• Understanding of Confidentiality and Data Protection Act.
• Knowledge of NHS issues.

Desirable

• Knowledge and experience of person centred approaches to care provision.
• Awareness of current good practice in the care of people with mental health/dementia/challenging behavior.

Communication skills

Essential

• Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
• Ability to work under pressure in a busy working environment and able to multi-task.
• Effective team working.

Desirable

• Minute taking.

Autonomy

Essential

• Ability to work without supervision Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.

Equality and Diversity

Essential

• Understanding of and commitment to equality of opportunity and good working relationships.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Gloucestershire Integrated Care Board

Address

Shire Hall, Gloucestershire County Council

Westgate Street

Gloucester

GL1 2TG

Employer's website

https://www.nhsglos.nhs.uk/ (Opens in a new tab)