Job summary
An exciting opportunity has
arisen within the Gloucestershire Continuing Healthcare (CHC) Team for a Complex
Case Manager (Band 7) registered professional. The role is planned to
build on a combination of Complex Case Management skills & subject matter
expertise, and to develop and support a growing service and work autonomously within
a supportive team.
In this role you will support
the wider CHC team by case managing highly complex individuals and their
families/carers helping them to access the most appropriate care to support
their needs. The role can be challenging and therefore rewarding as well diverse
day to day. The role includes case managing a variety of patients i.e.
physical health, learning disability, mental health, ABI, etc. in a variety of
settings.
You will work across the ICB footprint visiting patients in
a variety of settings including their own homes as well as meetings on MS
Teams. There will also be times where visits are required to out of county
placements.
For further information for this role please contact the below.
clair.hawes@nhs.net
charlene.kalus@nhs.net
Main duties of the job
Day to day case management for CHC
eligible patients with highly complex needs including monitoring high cost
packages.
Making decisions around complex CHC
cases in accordance with the CHC National Framework.
Court of Protection case management
which includes attendance in court representing the ICB.
Working with care providers and
social care in the best interest of the patient and to provide the best care
possible.
Safeguarding highly complex and
challenging individuals.
Working for the patient to achieve
outcomes that are best for them.
Presenting cases to Risk &
Scrutiny Funding Panel.
Joint work with partners within all
commissioned workstreams (health & social Care).
What youwill get from this role:
- Make an impact in supporting individuals
- Continuous Learning
- Hybrid working and flexible working offered
- Supportive Team
The vacancy is for 37.5 hours a week, Monday
Friday, 09.00 - 17.00 hrs.
About us
Our NHS Gloucestershire
Integrated Care Board (NHS Gloucestershire) is responsible for planning and
buying services to meet the health needs of local people. It also
brings partners together to ensure the counties NHS provides the best possible
care. Alongside our communities, we want to improve health, improve access to
high quality care and support when needed and make Gloucestershire a better
place for the future.
NHS Gloucestershire ICB
had the best staff survey result in 2023 for proportion of staff who would
recommend it as a place to work.
More information about our organisation can be found here: NHS Gloucestershire ICB (nhsglos.nhs.uk)
Job description
Job responsibilities
The post holder will support the Head of Department
and their team to ensure that their workstream of programmes are planned and
managed effectively and take the lead in assisting in their successful
delivery:
The post holder will work
autonomously to support and co-ordinate, where necessary, the case management
of individuals with highly complex health and social care needs. The post
holder will be working to support, individuals and their families/carers in accessing
the most appropriate care to meet their needs.
Responsible for providing
day to day case management expertise for CHC eligible patients presenting with
highly complex needs and circumstances including monitoring of high cost care
packages and 1 - 1 provision.
Define current processes,
facilitate discussions and advise colleagues regarding all matters concerning
safeguarding, Court of Protection, mental capacity, spinal/brain injury
pathways and best interest decisions.
Ensure the case management
is delivered with the patient at the heart of the process and that case
management issues are dealt with in line with best practice in a timely manner
to achieve best outcomes for the individual.
Making decisions regarding
complex CHC case management issues in line with the National Framework guidance
and with support of senior colleagues where needed.
The post holder will be
responsible for overseeing the transfer of domiciliary packages to a Personal
Healthcare Budgets and writing and reviewing all Support Plans and risk
assessments.
The above is only an outline of the tasks,
responsibilities and outcomes required of the role. The job holder will carry out any other
duties as may reasonably be required by their line manager.
The job description and person specification may be
reviewed on an ongoing basis in accordance with the changing needs of the
Department and the Organisation.
Job description
Job responsibilities
The post holder will support the Head of Department
and their team to ensure that their workstream of programmes are planned and
managed effectively and take the lead in assisting in their successful
delivery:
The post holder will work
autonomously to support and co-ordinate, where necessary, the case management
of individuals with highly complex health and social care needs. The post
holder will be working to support, individuals and their families/carers in accessing
the most appropriate care to meet their needs.
Responsible for providing
day to day case management expertise for CHC eligible patients presenting with
highly complex needs and circumstances including monitoring of high cost care
packages and 1 - 1 provision.
Define current processes,
facilitate discussions and advise colleagues regarding all matters concerning
safeguarding, Court of Protection, mental capacity, spinal/brain injury
pathways and best interest decisions.
Ensure the case management
is delivered with the patient at the heart of the process and that case
management issues are dealt with in line with best practice in a timely manner
to achieve best outcomes for the individual.
Making decisions regarding
complex CHC case management issues in line with the National Framework guidance
and with support of senior colleagues where needed.
The post holder will be
responsible for overseeing the transfer of domiciliary packages to a Personal
Healthcare Budgets and writing and reviewing all Support Plans and risk
assessments.
The above is only an outline of the tasks,
responsibilities and outcomes required of the role. The job holder will carry out any other
duties as may reasonably be required by their line manager.
The job description and person specification may be
reviewed on an ongoing basis in accordance with the changing needs of the
Department and the Organisation.
Person Specification
Communication Skills
Essential
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.
- Experience of creating and giving presentations to a varied group of internal and external stakeholders.
Planning Skills
Essential
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
- Experience of setting up and implementing internal processes and procedures.
Analytical
Essential
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
- Numerate and able to understand complex financial issues combined with deep analytical skills.
- Experience of setting up and implementing internal processes and procedures.
- Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement.
Autonomy
Essential
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area.
- Registered Professional (e.g. Nurse, OT, Physiotherapist, Social Worker)
- Post-graduate degree in Management Studies or equivalent.
- Significant experience of successfully operating in a politically sensitive environment.
- Evidence of continued professional development.
- Demonstrated experience of co-ordinating projects in complex and challenging environments.
- Experience of managing risks and reporting.
- Experience of drafting briefing papers and correspondence at SMT level.
Desirable
- Experience of monitoring budgets and business planning processes.
- Understanding of the public sector.
- Demonstrated experience in a Healthcare environment.
- Comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Foundation and Microsoft Project.
Person Specification
Communication Skills
Essential
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.
- Experience of creating and giving presentations to a varied group of internal and external stakeholders.
Planning Skills
Essential
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
- Experience of setting up and implementing internal processes and procedures.
Analytical
Essential
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
- Numerate and able to understand complex financial issues combined with deep analytical skills.
- Experience of setting up and implementing internal processes and procedures.
- Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement.
Autonomy
Essential
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area.
- Registered Professional (e.g. Nurse, OT, Physiotherapist, Social Worker)
- Post-graduate degree in Management Studies or equivalent.
- Significant experience of successfully operating in a politically sensitive environment.
- Evidence of continued professional development.
- Demonstrated experience of co-ordinating projects in complex and challenging environments.
- Experience of managing risks and reporting.
- Experience of drafting briefing papers and correspondence at SMT level.
Desirable
- Experience of monitoring budgets and business planning processes.
- Understanding of the public sector.
- Demonstrated experience in a Healthcare environment.
- Comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Foundation and Microsoft Project.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
