NHS Gloucestershire Integrated Care Board

CHC Administrator

This job is now closed

Job summary

An opportunity has arisen for a Band 3 Administrator to join the Continuing Healthcare Team to provide administrative support to the clinical team and wider service. This is an exciting opportunity to work within a strong and supportive team. This is a permanent role, offering a combination of home and office working.

The successful candidates will need to have excellent communication skills, organisational and prioritisation skills and knowledge of Microsoft Office including MS Teams. This is a varied role, working within a busy team, which requires someone with exceptional administration skills, who can multitask effectively, promoting good customer service and build effective working relationships. The posts require someone with a flexible approach, who has the ability to adapt to changing priorities.

Main duties of the job

The post holders will need to meet deadlines, collate data and maintain standards relating to administrative processes and data quality. The post holders will be expected to provide accurate and effective communications within and outside of the CHC service, dealing professionally and discreetly with enquiries from patients, relatives, carers, legal representatives, health and adult social care professional colleagues and other organisations.

The role will include:

The provision of daily admin support including making appointments, receiving, and making phone calls, managing multiple Inboxes, arranging meetings, producing letters and other adhoc administrative tasks.

Attending meetings and taking minutes (either face to face or via MS Teams)

Inputting and maintaining patient information within internal Patient Record System.

Gathering records and preparing files for Panel hearings

About us

Our NHS Gloucestershire Integrated Care Board (NHS Gloucestershire) is responsible for planning and buying services to meet the health needs of local people. It also brings partners together to ensure the counties NHS provides the best possible care. Alongside our communities, we want to improve health, improve access to high quality care and support when needed and make Gloucestershire a better place for the future.

NHS Gloucestershire ICB had the best staff survey result in 2023 for proportion of staff who would recommend it as a place to work.

More information about our organisation can be found here: NHS Gloucestershire ICB (nhsglos.nhs.uk)

Date posted

19 July 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time

Reference number

D9843-ICB-6006KB

Job locations

Gloucestershire County Council

Westgate Street

Gloucester

GL1 2TG

Job description

Job responsibilities

The provision of a high level of confidential, comprehensive, and efficient range of administrative services to support the CHC Team.

The job description and personal specification are an outline of the tasks, responsibilities and outcomes required for this role. The post holder will carry out duties as may reasonably be required by their line manager. The job description and person specification may be review on an ongoing basis in accordance with the changing needs of the CHC service and the Integrated Care Board.

Job description

Job responsibilities

The provision of a high level of confidential, comprehensive, and efficient range of administrative services to support the CHC Team.

Person Specification

Communication Skills & Autonomy

Essential

Clear communicator with good writing, data entry and telephone skills
Ability to work effectively as part of a team
Problem solving skills
Able to work on own initiative, organising and prioritising own workload and deadlines.

Qualifications

Essential

Educated to NVQ 3 in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience subject.
GCSE or equivalent in Maths & English.
Demonstrable experience of working in an administrative environment and working with computerised data systems
Working knowledge of Microsoft Office including Word & Excel.
Understanding of Data Protection legislation.

Person Specification

Communication Skills & Autonomy

Essential

Clear communicator with good writing, data entry and telephone skills
Ability to work effectively as part of a team
Problem solving skills
Able to work on own initiative, organising and prioritising own workload and deadlines.

Qualifications

Essential

Educated to NVQ 3 in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience subject.
GCSE or equivalent in Maths & English.
Demonstrable experience of working in an administrative environment and working with computerised data systems
Working knowledge of Microsoft Office including Word & Excel.
Understanding of Data Protection legislation.

Employer details

Employer name

NHS Gloucestershire Integrated Care Board

Address

Gloucestershire County Council

Westgate Street

Gloucester

GL1 2TG

Employer's website

https://www.nhsglos.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

NHS Gloucestershire Integrated Care Board

Address

Gloucestershire County Council

Westgate Street

Gloucester

GL1 2TG

Employer's website

https://www.nhsglos.nhs.uk/ (Opens in a new tab)