Job summary
The Continuing Healthcare Team are looking for a Systems Support Administrator to provide effective and efficient clerical and administrative support to the Continuing Healthcare Team.
Main duties of the job
There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes and data quality.
The post holder will be expected to provide accurate and effective communications within and outside of the CHC service, dealing professionally and discreetly with enquiries from patients, relatives, carers, legal representatives, health and adult social care professional colleagues and other organisations and be able to lead a small team.
About us
Our NHS Gloucestershire
Integrated Care Board (NHS Gloucestershire) is responsible for planning and
buying services to meet the health needs of local people. It also
brings partners together to ensure the countys NHS provides the best possible
care. Alongside our communities, we want to improve health, improve access to
high quality care and support when needed and make Gloucestershire a better
place for the future.
More information about our organisation can be found here: NHS Gloucestershire ICB (nhsglos.nhs.uk)
From 1 September 2023,
ICB headquarters will be at Shire Hall, Gloucester, GL1 2TG, which will be the
main base for all staff. In the interim period until 1 September, the offices
will be based at Sanger House, Brockworth, Gloucester Business Park, GL4 3FE.
Job description
Job responsibilities
This post is based currently at Sanger House, Brockworth. From July 2023 the post will be based at Shire Hall, Gloucester with an element of remote working.
The successful applicant will need to demonstrate:
Experience in administration in an office environment, preferably in a health care setting.
An ability to work unsupervised and display initiative, whilst working autonomously or as part of a team.
Multitasking and prioritisation of their own workload and that of the team.
Excellent verbal and written communication and organisational skills.
High level of competency in keyboard and IT skills.
A good telephone manner.
Accuracy and attention to detail.
Flexibility, reliability and accountability.
A working understanding of confidentiality and data protection relating to patient information.
Provide dedicated system support towards the maintenance of the patient database, producing and collating data as requested for specific purposes.
Support the cleansing of data within the database to support the accuracy of reporting.
Job description
Job responsibilities
This post is based currently at Sanger House, Brockworth. From July 2023 the post will be based at Shire Hall, Gloucester with an element of remote working.
The successful applicant will need to demonstrate:
Experience in administration in an office environment, preferably in a health care setting.
An ability to work unsupervised and display initiative, whilst working autonomously or as part of a team.
Multitasking and prioritisation of their own workload and that of the team.
Excellent verbal and written communication and organisational skills.
High level of competency in keyboard and IT skills.
A good telephone manner.
Accuracy and attention to detail.
Flexibility, reliability and accountability.
A working understanding of confidentiality and data protection relating to patient information.
Provide dedicated system support towards the maintenance of the patient database, producing and collating data as requested for specific purposes.
Support the cleansing of data within the database to support the accuracy of reporting.
Person Specification
Communication Skills
Essential
- Clear communicator with good writing, data entry and telephone skills.
- Ability to work effectively as part of a team.
- Problem solving skills.
Qualifications
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience subject.
- GCSE or equivalent in Maths & English.
Experience
Essential
- Demonstrable experience of working in an administrative environment and working with computerised data systems.
- Experience of working in a finance discipline.
- Awareness of a range of Health Service provisions.
- Working knowledge of Microsoft Office including Word and Excel.
- Understanding of NHS Finance knowledge of administration procedures.
- Understanding of Data Security legislation.
Autonomy
Essential
- Able to work on own initiative, organising and prioritising own workload to set deadlines.
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
Equality and Diversity
Essential
- Understanding of and commitment to equality of opportunity and good working relationships.
Other
Essential
- An ability to maintain confidentiality and trust.
- Good time keeping.
- Flexible approach to work.
- Problem solving skills and ability to respond to sudden unexpected demands.
Person Specification
Communication Skills
Essential
- Clear communicator with good writing, data entry and telephone skills.
- Ability to work effectively as part of a team.
- Problem solving skills.
Qualifications
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience subject.
- GCSE or equivalent in Maths & English.
Experience
Essential
- Demonstrable experience of working in an administrative environment and working with computerised data systems.
- Experience of working in a finance discipline.
- Awareness of a range of Health Service provisions.
- Working knowledge of Microsoft Office including Word and Excel.
- Understanding of NHS Finance knowledge of administration procedures.
- Understanding of Data Security legislation.
Autonomy
Essential
- Able to work on own initiative, organising and prioritising own workload to set deadlines.
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
Equality and Diversity
Essential
- Understanding of and commitment to equality of opportunity and good working relationships.
Other
Essential
- An ability to maintain confidentiality and trust.
- Good time keeping.
- Flexible approach to work.
- Problem solving skills and ability to respond to sudden unexpected demands.
Employer details
Employer name
NHS Gloucestershire Integrated Care Board
Address
Sanger House
5220 Valiant Court, Gloucester Business Park
Gloucester
Gloucestershire
GL3 4FE
Employer's website
https://www.nhsglos.nhs.uk/ (Opens in a new tab)
